PROBLEM with eGlobalDigitalCameras.com.au DODGY WARRANTY. Help anyone?

ltompsonny on 30/04/2012 - 21:28

Bought a panasonic lumix ft3 from eGlobalDigitalCameras.com.au

Of course after the first use it leaked and corroded inside. Sent it back to them at my cost to have it repaired/replaced and of course they say yes.. it is corroded inside but the seal tested out ok, so I must have mishandled it. I also own an ft3 and have had it for years and know how to wash and dry this camera properly. I know I have not mishandled it.

Anybody any ideas on how to proceed? I assume that they always say its not a manufacturers fault so they dont have to replace it, and then charge you to send it back so you don't bother…

Any ideas anyone?

Many thanks.

Their reply….

Thank your for your return and we have just received the returned item.

However we have found that the item returned does not comply with our Warranty and Return Policy due to the reason:

  • Water in leakage or Liquid damage is not being covered in our warranty terms.

-The reason for the water leaking in may also be due to the improper usage of the camera as we found that your camera is water leaking from the battery cover, but the waterproof rubber is intact.

  • The technician’s inspection confirmed that there was corrosion inside the camera which was caused by water, the technician proceeded to clean the exterior of the camera and the waterproof seals as described in the user manual, this is done to ensure that the seals are not broken, there are clear statements in the user manual regarding the cleaning and maintenance of the camera seals and that if these instructions are not adhered too the seals may fail resulting in a leakage and this neglect or misuse. After the technician cleaned the camera they pressure tested the camera to the manufactures specifications. After this they where able to confirm the camera was operating with in the manufactures guidelines, there for the problem experienced was either due to not following the maintenance instructions or not drying the cameras external surface area before opening compartments there fore resulting in neglect / misuse of the camera this resulting in it not being covered under warranty

We can request the camera to be sent back to you; however you need to pay for the freight charge to send the camera back to you which is [$15] as this is a non-warranty service job.

Alternatively, if you want to proceed with a non-warranty repair, we can issue a quotation.

Regards,
eGlobaL RMA department

Electrical & Electronics

Related Stores

eGlobal Digital Cameras
eGlobal Digital Cameras

Comments

  • ukmark on 01/05/2012 - 00:03

    About the only thing you can do is file a chargeback with your credit card company, if that is how you paid. Tell the credit card company that the camera failed after first use, the merchant has the faulty goods back in their possesion, and is refusing to repair or refund the product.

    Unfortunately, no Australian consumer laws apply to international websites such as this.

    If you are adament that the failure is not due to your negligence, then you have a really strong case. The merchant's credit card processor will contact the merchant and inform them there has been a chargeback, the reasons you have given for the chargeback, and a chance to defend themselves. The onus of proof in this situation usually resides with the merchant, and they would need to get a statement from an authorised service agent for the camera saying that the damage is due to misuse.

  • mr_alligator on 01/05/2012 - 00:35
    +1

    I hope you paid through Paypal using credit card. I have dealt with these clowns and their after sales service is a disgrace. All they do is process the order and get you the product through a courier, if anything is wrong with the product, they want you to deal with it. I bought a Samsung Galaxy Note from them, which they claimed as Unlocked but guess what it was network locked. Couple of other ozbargainers have reported the same issue buying this phone. The online chat service is a joke, they pass you around from one to another - when i tried to get an unlock code from them so that I could use the phone, a rep said nothing can be done about it and asked me to come after 2 days???

    I would advise you to threaten them to start a paypal dispute and or processing a chargeback. If they are still not willing to help, you should pull the trigger. This is the price we have to pay for cheap grey import products - if the transaction is smooth you would be saving heaps but if you are unlucky and things go wrong, dont expect to get a prompt refund.

  • c64 on 01/05/2012 - 12:20

    sounds like they are trying to worm their way out of their warranty obligations

  • Geewhizz on 03/05/2012 - 07:00

    I've seen this exact issue (corrosion) quite a few times in relation to these clowns.

    This is the price we have to pay for cheap grey import products - if the transaction is smooth you would be saving heaps but if you are unlucky and things go wrong, dont expect to get a prompt refund.

    Don't expect a refund from them at all - they'll just stuff you around. Paypal dispute is your best option. When I had to resort to a refund via paypal, they lied to paypal and claimed not to have received the phone I'd sent back to them. Fortunately I had an email from them previously stating that they had.

    • DeWalt on 10/08/2012 - 05:38

      You were lucky. I dealt with an eBay dealer that went rogue. I received an item DOA - and sent the item back to the seller for repair. I had an email confirmation that the seller had received the item. The seller then "stopped" corresponding. PayPal (aka. PayPalSucks.com) refused to refund my money - or contact the seller to ask them to return the item. This was an open-and-shut case.
      With PayPal, YMMV. So far, they have failed to protect me the one and only time I needed them. I will NEVER rely on PayPal again, or trust their BS about buyer protection.

      • Geewhizz on 10/08/2012 - 07:48

        I'd say you have a fairly solid case to do a CC chargeback, DeWalt

  • rambotrader1 on 17/06/2013 - 16:28
    +1

    It defies all logic that a company whose employees do have the intelligence to bless themselves with is still in business.

    I contacted the business regarding a digital camera which I was going to buy. After reading comments from a couple of forums on this business I realised that dealing with this crew was more than likely going to result in the loss of money and/or the refusal to address warranties which many customers complained about repeatedly.

    When I informed eglobaldigital about the comments left on the blogs I got back a whole pile of bullsh** commenting on its pricing and website, when clearly the issue had nothing to do with that. It is clear that staff are either half wits, from a foreign call centre with few English skills or both.

    I'd avoid this organisation like the plague as it looks like money in and then goodbye.

  • amit1 on 17/01/2014 - 16:32

    Its a very Dodge company. I bought a camera and supposed to be deliver in 3-5 business days. When contacted after a week Their tech advised that they forgot to send it. Same thing next day. Two days later their support advised camera is out of stock as whole stock got faulty and will not be receiving the stock in next couple of weeks. When I chat with the same support tech in evening and enquired about same product with anonymous same support person advised it is in stock. The same product was costing $100 more now on their website. I got my money back as paid via PayPal. Stay away from the company as they seems dodgy and will not send you product if it becomes costly and will say not in stock while selling on their website.

  • phila63 on 18/05/2018 - 11:32

    Thought I'd put this in here for people searching eGLOBAL and warranty.

    Ignore the following sentence in their warranty policy: "The above time limitation doest not limit your rights under the ACL." Because they don't abide by ACL.

    Example is eGLOBAL warranty for mobile phones is 12 months.
    ACL typically recognise phones as 2 yr warranty however EGLOBAL only do 12 months.

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