eBay Price Match Joke: davidjones.com is a US site

ozmaxz on 03/04/2022 - 12:00

I bought something last night. I found something cheaper at David Jones today, and I would like to price match on ebay. I got rejected for some really funny reasons. The customer support (two agents) are based in India, I don't know whether they are trained properly or not. Probably, their work is to reject all the price match requests.
Two reasons （excuses） they used:

  1. davidjones.com is an US site, their policy says davidjones.com.au is the AU site. However davidjones.com.au is davidjones.com
  2. The on sales product has 30% off discount, but it requires to be added to the cart to reflect the discount. The excuse they use to reject me is, "discounted" price is not valid for price match. The term they refer to "Approved Retailer’s prices after applicable rebates, free offers, coupons, competitor clearance products and stock liquidations from an Approved Retailer’s website, specific offers based on bundled pricing, or where volume or lot discounts are applied." and discounted price is product after "rebate". OMG, I am "impressed".

I want to make complaint, and I got the answer "Speak to next agent use this chat ref #". I think that's why those improper trained staff can still work at ebay as they are always "excellent"!

Based on above reasons, I think it is nearly impossible to price match anything on ebay.

I am considering to cancel the order and buy from davidjones.
out of curiosity, is this common to others, if you can share your experience?

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Comments

  • Muzeeb on 03/04/2022 - 12:10
    +36

    I am considering to cancel the order and buy from davidjones.

    Do that. Honour the source.

  • holdenmg on 03/04/2022 - 12:12
    +6

    Just cancel from eBay and buy from DJ.
    (Check DJ have stock).

  • [Deactivated] on 03/04/2022 - 12:26
    +1

    what the?

  • Jimothy Wongingtons on 03/04/2022 - 12:27
    +3

    I had same problem as you but even more insane -

    Digidirect had a lens on sale, says usual price is x then has it crossed out and says on sale price is Y.

    Multiple reps said same bs. Nah we only price match against X. And wouldn’t escalate.

    Finally found a rep who actually just did it on with basically zero fuss. Hard slog and totally not worth the 5% calculated on difference worth of extra discount.

    • ozmaxz on 03/04/2022 - 12:40

      Exactly, I don't care that extra 5% difference to be honest. I just want to cover the gap, and to avoid hassle of cancelling order. But apparently ebay don't want to keep their customers.

    • JimmyF on 03/04/2022 - 12:56
      +8

      Hard slog and totally not worth the 5% calculated on difference worth of extra discount.

      Yep…. agreed, stop rewarding the place that didn't offer the best price straight up and start rewarding the place that is offering cheap prices from the start!

      • afoveht on 03/04/2022 - 14:39
        +1

        Why do people not do this with Amazon too?

        • [Deactivated] on 03/04/2022 - 16:15
          +3

          Most people have prime and get free delivery, whereas most Australian retailers only offer free shipping with 100 + spend or something

          • afoveht on 03/04/2022 - 17:51

            @[Deactivated]: Many people buy stuff from Amazon that is price matched with colesworths and I'd hazard a guess most people would be visiting or getting delivery from colesworths anyway.

            • [Deactivated] on 03/04/2022 - 21:53

              @afoveht: Amazon's still easier than taking a drive

              • afoveht on 03/04/2022 - 22:33
                +1

                @[Deactivated]: Yeah, the path of last resistance makes for crooked rivers, crooked people and also crooked monopolies.

                • tharlow on 04/04/2022 - 11:30

                  @afoveht:

                  the path of last resistance

                  I’m on that path! Trouble is, so is the CIA…

  • pegaxs on 03/04/2022 - 13:04
    +18

    Why do people price match online? Just get it from whomever has it at the lowest price. Give them your business because they are the price leaders. Don’t use their low price to scalp it off the competition. Reward the lower priced sellers with sales.

    • Jimothy Wongingtons on 03/04/2022 - 14:26
      +1

      For me I just used it to take advantage of an all time lowest price and maxed out the extra 5% off benefit.

      But yes I agree with the sentiment

    • ozmaxz on 03/04/2022 - 15:18
      +1

      Like my case, I didn't notice it is cheaper somewhere else when I bought the stuff. Instead of cancelling the order, it would be easier if they price match for it..However, ebay is shit. So ebay push me to cancel the order buy from David Jones.

    • hasher22 on 03/04/2022 - 20:53

      Sometimes it's better to pricematch cause the warranty or returns policy is way better than the other company.

    • bloom on 04/04/2022 - 07:02
      -1

      Unless it’s Harvey then always use the price elsewhere :)

  • kerfuffle on 03/04/2022 - 14:12
    +5

    David Jones is only dot com instead of dot com dot au 'cause they were hoping to sell internationally, starting with New Zealand.

    Source: ex-DJs staff

    • ozmaxz on 03/04/2022 - 15:20

      so David Jones never had .com.au before? Wow, good to know, how doggy the ebay is. They put some non-existence competitor to price match.

      • kerfuffle on 03/04/2022 - 17:57
        +3

        They did. Dot com started in 2018

        • kerfuffle on 03/04/2022 - 19:41

          Not sure why I got negged for this when it's the truth. Unless it's one of my haters, who also negged every comment I've made lately.

          • tharlow on 04/04/2022 - 11:34
            +1

            @kerfuffle: Being stalked is no fun, but it’s arguably better than indifference. You know what they say — irritation is the sincerest form of flattery

  • markathome on 03/04/2022 - 16:29
    +1

    Look to be honest here, the story would be if you had a good customer experience with eBay.

    Most companies do the calculus and decide it's worth customers having a positive experience, eBay has come to the opposite conclusion.

    Maybe that's why stuff like this happens…

    https://www.justice.gov/usao-ma/pr/two-former-ebay-executive…

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