SO the hinge in my Asus N61 broke today, luckily not the one connecting to the display to the motherboard. But I'm out of the 2 years warranty from 3rd March 2012.
Am I eligible for the ACCC 3 years warranty or is it only for new warranties and not applicable to products purchased 2 years ago.
If I am, how do I initiate the warranty with Asus?
Out of Warranty Repairs - Asus
A Banana4scale on 05/05/2012 - 08:54
Last edited 05/05/2012 - 08:55
Last edited 05/05/2012 - 08:55
Comments
Cheers man.
I'll shoot off an email to Asus, it's bloody annoying waking up Saturday with a broken hinge. If only it had happened on Friday
I'm right there with ya dude; don't get me started on things happening on Friday arvo/Saturday morning! :(
Cheers man.
I'll shoot off an email to Asus, it's bloody annoying waking up Saturday with a broken hinge. If only it had happened on Friday
I'm alittle confused. Whats ACCC 3 years warranty ?
So can you purchase extended warranty even after the manufacture warraty runs out?
You may be entitled to statutory warranty, but given that it's a hinge they may be able to weasel out of that one as they can argue moving parts & they don't know how many times or the way it's been mechanically operated.
I'd give it a go though, a polite email to Asus support first off explaining the situation & asking if they can help would be the first port of call.
If that's a no go, call your local Office of Fair Trading & ask for their take on the matter, they will usually have a good idea if it's a valid claim & worth pursuing. They can advise you on the next step, usually a letter of demand with the wording FT give you is enough to motivate most businesses. :)