Bit of a whinge, but also a genuine question;
I had some Indian takeaway last night, ordered directly from the restaurant for pickup (i.e didn't do Ubereats). It had a public holiday surcharge on top of the normal price. They had told me 25min wait, and in the end it was a 50min wait for the food. They weren't busy, there was only 8 people dining in (restaurant was probably good for about 40-50 people), and barely anyone coming in for takeaway. They just had no staff - only a single person serving/front desk/apologising for the delays, and it sounded like 1-2 people cooking in the kitchen. Food was fine in the end, not great, but not bad.
My question: do you think it is reasonable when restaurants whack the customer with the extra staffing cost for a Sunday meal for e.g, and similarly do you think poor customer service is acceptable on these days simply because they don't like to pay to bring the right number of staff in? It seems like double dipping to me to do both!