Coles BestBuys Online not responding to my return & refund request for a faulty product. Any suggestions what to do?

Lken3051 on 26/04/2022 - 10:16

I ordered Keter cabinets for the garage storage and it came broken inside the box. I called them and requested for a return/refund and its been more than 4 weeks that nothing has happened except that I only occasionally (after I keep emailing them) get an email telling me that they have forwarded my request to the supplier who shall be in contact soon.

Cabinets are expensive and I don't want to loose my money that easy, please suggest what else can I do since their call center and emails are not helping me in anyway.
Thank you.

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Comments

  • [Deactivated] on 26/04/2022 - 10:17

    pay with paypal or credit card? chargeback

    • ken3051 on 26/04/2022 - 10:22

      I paid using my debit card. :(

      • [Deactivated] on 26/04/2022 - 10:27
        +2

        kick up a stink on social media, twitter, facebook, etc until you get someone who will help. make bad reviews on any website you can find detailing your experience

        • ken3051 on 26/04/2022 - 10:57
          +1

          I just realized I did that once before with some other seller and it worked for me, let me try it again, thanks.

          • [Deactivated] on 26/04/2022 - 11:56

            @ken3051: you're welcome

  • Sum-Ting Wong on 26/04/2022 - 10:18

    Bikies

  • wab on 26/04/2022 - 12:44

    Hi Ken, I tried to PM you but it seems you have private messages turned off. Could you shoot me a PM?

  • Hithere on 26/04/2022 - 12:46

    I had a warranty issue with an electrical product purchased from Coles that died within a few weeks.

    I emailed them at '[email protected]' and received a reply within 24 hours and the issue was solved within a few days with them keeping me up to date the whole time.

    T: 1800 061 562

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