Nando's Customer Service Contacts Unable to Contact

shortgum on 26/05/2022 - 06:51

Anyone know the contact details for Nandos customer service or head office?

I have issue with the nandos app and my account and have sent an email enquiry to [email protected] already. but for over two weeks now there is no reply since then. Their contact number 1300 626 367 also like fake as the auto prompts will end up either hang up or leave a voice message

anyone have recent experience on how do we get in touch with them?

Food & Grocery

Related Stores

Nando's Australia
Nando's Australia

Comments

  • rektrading on 26/05/2022 - 07:24
    -3

    Delete and reinstall.

  • AndyC1 on 26/05/2022 - 08:03

    Ask in store.

  • John Kimble on 26/05/2022 - 08:23
    +1

    I've previously contacted [email protected] and received assistance/responses, but it was a few years ago.

    • Hybroid on 26/05/2022 - 10:37
      +1

      I contacted them about $40 of points disappearing on both 12th April and 28th April with no reply. This just reminded me to chase up again. Thanks.

      • shortgum on 30/05/2022 - 23:46

        have you contacted nandos via any method? if so, any luck they have responded to you?

        • Hybroid on 31/05/2022 - 00:07

          Chased up on the e-mail chain sent previously as well as sent a zendesk case from UglyBob's link below. Zero response.

        • Hybroid on 01/06/2022 - 12:21

          Finally got a response today. They re-instated the missing points. All good.

          • shortgum on 01/06/2022 - 23:57

            @Hybroid: ok that's good to hear. still nothing here. but base on you mention first enquiry on 12/4, that's way earlier than my first 5/5 initial contact… there must be a 100's emails backlog they're going thru now. lol

            just curious, did you send nandos a same enquiry twice? first on 12/4 then follow up on 28/4? then now finally responded

            • Hybroid on 02/06/2022 - 00:17

              @shortgum: I chased up on the same queries and they replied to the 26th May one which had the other 2 messages referenced as well. So same e-mail chain, not new enquiry.

              You might to reply to yours saying "still haven't heard back" or similar.

  • UglyBob on 26/05/2022 - 09:33

    Worth a shot raising a support ticket here too:
    https://nandosanz.zendesk.com/hc/en-au/requests/new

    • shortgum on 26/05/2022 - 13:56

      oh yes. tried as well but no response too

  • Godric on 26/05/2022 - 11:33
    +1

    KFC > Nandos

  • simon 84 on 05/09/2022 - 12:35

    similar issue.
    not sure what to do now

  • capslock janitor on 13/10/2023 - 10:15
    -1

    thankgod for paypal routing, can use if needed especially missing items

    • capslock janitor on 13/10/2023 - 10:17
      -1

      negged for what hahaha, sharing a tip

      paypal resolution defs way easier than cc too

  • capslock janitor on 13/10/2023 - 10:16

    apparently they have a livechat now?
    https://www.nandos.com.au/

    • capslock janitor on 13/10/2023 - 10:25

      just chatted them, said escalated to customer care will email me "shortly" ..

      edit- same rep sent me email reqqing photo reply from [email protected]

  • shortgum on 10/04/2024 - 00:40

    nandos customer service is unable to contact again…

    email [email protected] and [email protected] usually fine but they don't seem responding. Usually if you sent a reply to either of the email a ticket number will generate for your enquiry. That is now not coming.

    really, everything in nandos doing is seems going downhill but only price going up.. otherwise I don't even need to contact customer service the trouble

    who tried them lately? and working?

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