REA Requesting Professional Cleaning and Flea Treatment on Vacate

Hi all,

My current REA has requested that I steam clean the carpets, professionally clean the home and treat the property for fleas.

I have indoor cats who do not have fleas and when I moved in no cleaning was done to the home. I spent several days cleaning every nook and cranny by hand.

Afaik I do not need to professionally clean a home if it was not done so when I moved in.

They have stated that because I have pets I need to get the home professionally cleaned and treated for fleas.

I couldn't find anything online or on the tenants VIC website about the rules around vacating when it comes to pets and cleaning.

Any help would be much appreciated.

Edit: Property was dusty and dirty when I moved in, had to clean it top to bottom myself

Comments

  • +4

    What does it say in your lease?
    Did you make note of the condition when you moved in?
    Pics etc?

    • +1

      My lease states that they can't make me professionally clean it if it wasn't done before I moved I'm. Which it wasn't

      They're claiming that because I have pets I have to get it done, plus steam cleaning and flea treatment of the property.

  • +1

    There's a section on needing to be "reasonably clean" on moving out here: https://tenantsvic.org.au/advice/ending-your-tenancy/moving-...

    It does state that you do not need to do more than "necessary" even if there is a clause in your lease. But you may have to defend any reductions to your bond if they claim against you for it.

    What is "reasonable" or "necessary" is highly subjective though. Doing a professional carpet steam clean and flea treatment after having pets would be reasonable to me to be honest.

    I will be doing professional clean when I move out because I feel that's what I should for the next tenant and what I would want to have already been done in the next place I go to.

    YMMV.

    • +1

      I am just a bit annoyed as it was not in a clean condition when I moved in, dust and dirt throughout the house. I sent the REA the part of my rental agreement stating that if it wasn't professionally cleaned before I moved in then I didn't need to do it when moving out.

      Its in a cleaner state now than it was when I moved in tbh.

      • -2

        Every tenant in the history of tenancies has said the exact phrase "it's cleaner now than when I moved in". Not that it's not true. It's just lost all meaning.

        The only thing I can think to actually justify them charging you is if, like most pet owners, you're immune to the smell of your own pets. The agent might have walked in and immediately went "yep, cat smell". Or the landlord just instructed them to do it, and they're well aware that they're not justified

  • +2

    And let me guess… it just so happens that their “brother” owns a cleaning business that will happily do the clean for you…

  • tell them they're dreaming

  • Just tell them you will leave it in the exact same state as when you moved in.

    • +1

      So they have no footing in the 'you have pets' argument?

      • Not if it's not in the lease

  • Its your responsibility to leave it in the same condition you got it in, make sure you take plenty of photos before you leave.

    • +1

      I'll have to make it dirtier then

  • You mentioned the place was dusty but that is normal if it was vacant for a few weeks before you moved in. Doesn’t mean it was dirty. Different story if there was stains on the kitchen bench and food crumbs in oven.

    If I were you, I would at least hire a steam cleaner and do it myself and ignore the flea treatment thing. That is reasonable after having pets all over the carpet.

    • -1

      There were crumbs in the oven, on shelves, some small bits of rubbish left by the previous tenants here and there.

      The REA has requested receipts that it was all done. Sounds very costly, not sure how much it would all add up to be, but given that no cleaning was done when the previous tenants left, I'm not super keen on footing the bill for all of that

      • They can request receipts and you can just ignore them. They can never demand professional cleaning as far as I know.
        If the place was dirty and you noted that on the condition report, then they have no leg to stand on. If the condition report mentioned it was clean, then just clean it yourself to avoid the hassle.

  • +1

    Check through your lease to make sure there isnt a clause in there about the carpets. In 10 years, all of my leases have included a clause that required the carpets be professionally cleaned upon exit, and even in some of the pet clauses it again states professional clean (carpets only) and flea treatment. I am in VIC.

    • Mine states that it does need to be done if it was done prior to me moving in which it wasn't.

      Nothing in the pet clauses other than that I must keep the premises clean and pay for any damages that occur because of pets

      • Can you paste the extra phrase/words from your lease please, it will help us assist.

        Also think about how it’s going to be your word against the realestate if you want to push them about “it wasn’t done prior to me moving in”.

        I guess the question really is, what are you trying to achieve and is it worth the time trying to fight the real estate agent.

          1. Professional Cleaning
            83.1. The Rental Provider must not require the Renter to arrange professional cleaning or cleaning to a
            professional standard on the termination of this Agreement unless:
            83.1.1. professional cleaning or cleaning to a professional standard was carried out to the Premises
            immediately before the start of this Agreement and the Renter was advised that professional cleaning or
            cleaning to a professional standard has been carried out to the Premises immediately before the start of this
            Agreement; or
            83.1.2. professional cleaning or cleaning to a professional standard is required to restore the Premises to the
            same condition they were in immediately before the start of this Agreement having regard to the Condition
            Report and taking into account fair wear and tear.
            83.2. The Renter must have all or part of the Premises professional cleaned or pay the cost of having all or part
            of the Premises professionally cleaned if professional cleaning becomes required to restore the Premises to
            the condition they were in immediately before the start of this Agreement having regard to the Condition
            Report and taking into account fair wear and tear.
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