My Cashrewards Cashback Given to Another Member

LFluffyMittens on 31/05/2022 - 18:59
Last edited 01/06/2022 - 10:01 by 1 other user

One of my recent purchases through Cashrewards didn't track (first time this has happened) so after waiting the necessary 7 days before being able to query it I sent a message along with my invoice. After then waiting the stated 5 days I have just been told that:

"the transaction has already been tracked to a member named ———————-"

and

"As this transaction has already tracked successfully to a member, we cannot provide an additional cashback."

I have no idea who this person is or why my transaction is being given to them. I can only assume a glitch on either the Cashrewards database or the merchant site. I have provided my invoice which clearly shows that I purchased the item, and it is also clear on the Cashrewards website that I clicked through to the seller. I have the item right here with me, so it is definitely me that purchased the item!

Has anyone else experienced this? Any tips on how to resolve?

Thanks in advance.

Related Stores

Cashrewards

Third-Party

• 

  FiDad on 31/05/2022 - 19:08

  +2

  Did you order it using a office Laptop/Desktop? Few years ago i got a cashback on my cash rewards accounts which did not belong to me but i think it belonged to one of my coleague. It was only couple of dollars worth though

  • 

    FluffyMittens on 31/05/2022 - 19:21

    Nah, on my personal computer at home, no-else uses it.

    It shows up on my Cashrewards "click history" that I clicked through to the site.

• 

  Muzeeb on 31/05/2022 - 19:22

  +8

  TA will fix it.

  He always does.

  Don't panic.

  To be honest, I can't believe he hasn't resolved it already.

  • 

    toasty on 01/06/2022 - 00:47

    +1

    @tightass probably hasn’t seen this forum post yet.

    • 

      kerfuffle on 01/06/2022 - 03:01

      +6

      Of course he wouldn't when you spell his username incorrectly.

      @tightarse are you able to assist the OP please?

      • 

        toasty on 01/06/2022 - 10:35

        lol, thanks

• 

  Store Reptightarse @ Cashrewards on 01/06/2022 - 06:57

  +12

  @FluffyMittens Hi. Please PM me your CR email address and related ticket number. I will certainly look into this for you. Thanks for the tag @kerfuffle & @toasty :)

• 

  FluffyMittens on 01/06/2022 - 09:22

  +1

  Thanks everyone for the tip, I have sent a PM to TA. Hopefully this can be sorted out without too much hassle.

• 

  FluffyMittens on 01/06/2022 - 10:03

  +8

  Wow, this got resolved very quickly, the cashback has now been tracked to its rightful owner (me!)

  Thanks to TA and the Cashrewards team, and thanks to the Ozbargain community!

  • 

    brad1-8tsi on 01/06/2022 - 17:38

    +2

    CashRewards are great. I use them in preference to the other one, even if the cashback isn't quite as good