Kogan Has Failed to Deliver and Asked Me to Submit Stat Dec

BlackorRed on 08/06/2022 - 15:35
Last edited 09/06/2022 - 14:46 by 1 other user

I bought $350 value item on Kogan and it was delivered to a wrong address by Amarex who confirmed that tracked GPS showed a wrong house (I also have their proof of photo and email to a wrong address as well as my security camera footages showed no delivery on the date/time they claimed they delivered to me).

I contacted Kogan to ask for refund, they refused so as they claimed it was left their warehouse to deliver to me so they wanted me to fill up a Stat Dec to say that I did not receive the item but with a harassment tone in the end "Please understand that making a 'false declaration in a Statutory Declaration is an offence under the law, and will attract legal ramifications if this is identified to be the case."

What is my consumer rights here if I do not want to go do the Stat Dec? They can't just make a claim against Amarex instead asking me to do that?

Updated: Kogan has agreed to refund me after the person who received it contact them to return the wrong parcel. Will not do business with them

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Comments

  • Seraphin7 on 08/06/2022 - 15:41
    +26

    Beyond the hassle and poor customer service, do you have a problem with providing the stat dec?

    While I personally think it's ridiculous, it may just be your shortest road home here.

    • BlackorRed on 08/06/2022 - 18:02

      yeah, looks like I have to no better choice rather to chase up with them…

  • pharkurnell on 08/06/2022 - 15:42
    +14

    Why not just do the stat dec, send it and get the refund.. problem solved ? If your telling the truth, theres no problems or legal issues.

  • Switchblade88 on 08/06/2022 - 15:46
    +4

    Wouldn't think you need to sign a stat dec? Just take it up with your consumer affairs department/Fair Trading.

    Your purchase contract would be between you and Kogan, and they subcontracted Aramex to deliver on their behalf (i.e. you did not organise and pay separately). As the principal they are responsible as I understand; if it's lost they take it up with Aramex when you already have proof of incorrect delivery (and thus not your fault).

    I can understand they want some coverage for a stat dec though - I'm sure many delivered parcels that went 'missing' were just fine and a second delivery is defrauding the seller - but if you can prove to Fair Trading it's not your address from Aramex's proof (security camera likely not useful) then you should have a good claim to make.

    • GG57 on 08/06/2022 - 15:49
      +3

      I think a Stat Dec would be much quicker.

      • Switchblade88 on 08/06/2022 - 16:00

        Yeah, probably not worth the hassle if Kogan has already offered the shortcut

  • mbck on 08/06/2022 - 15:46
    +19

    Normal warning. And it is true.
    Just sign, stop buying from kogan

    • yvesmpicard on 09/06/2022 - 22:48

      Kogan are a bunch of Liars and Thieves !!!!

  • Jason Genova on 08/06/2022 - 15:47
    +14

    stay the heck away from kogan

    • BlackorRed on 08/06/2022 - 17:07

      I will, just got their $500 credits from the Kogan Money deal so i thought i would spend it later but this is just too much BS

  • MeesusEff on 08/06/2022 - 15:48
    +2

    I would say that warning is just a disclaimer. But who cares, if you didn't get it just sign it.

  • alvian on 08/06/2022 - 15:49
    +1

    Stat Dec - Printing cost + free witness by JP + mailing cost
    VCAT - $66.30

    Your choice.

  • Muzeeb on 08/06/2022 - 15:53
    +8

    Just sign a stat dec*

    Never purchase from Kogan again

    Learn lesson

    Move on

    *In the time you wrote this post you could have written a stat dec

    • pharkurnell on 08/06/2022 - 16:36

      probably had the money as well by now

  • brendanm on 08/06/2022 - 15:57
    +10

    Chargeback on credit card, item not received.

    • tio on 08/06/2022 - 16:14
      +2

      that's what i'd do, let the bank deal with kogan on your behalf. Also, I'd file a complaint with consumer affair. They may/may not go after Kogan, but at least it's free.

    • mbck on 08/06/2022 - 16:57
      +2

      This is actually good advice. Because your card will be automatically blocked from purchasing on kogan.

      Nice

      • tio on 09/06/2022 - 13:26
        +1

        well, if the ability to buy from kogan again is that valuable, i guess better not then.

    • BlackorRed on 08/06/2022 - 17:06

      I used Kogan Money Credit card Klarna deal…lol…

  • WreckTangle on 08/06/2022 - 16:16
    -2

    Don’t Kogan have a freight protection option you buy that would have made this simpler?

    • DogGunn on 08/06/2022 - 16:41
      +5

      Well they're entitled to a full refund despite having not paid it lol

  • JMosk on 08/06/2022 - 16:19

    The only reasons I can think of that you wouldn't want to sign a stat dec is that you did receive the item or it's too much effort. Assuming it's the second, is the effort worth $350?

    Kogan is likely going to claim against Aramex and then refund you and needs the stat dec to do so. This is the second best option for you, the first being to not have dealt with Kogan in the first place so suggest you get to it

  • Austin 316 on 08/06/2022 - 16:36

    The warning is fairly standard for most legal docs. If you don't want to sign, your next option is The Current Affair :)

  • deme on 08/06/2022 - 17:59
    +1

    Why did you buy from Kogan?

    This is your fault for buying from them.
    Just do a chargeback

    • Baysew on 08/06/2022 - 18:44
      +2

      Repeat customer - Return Item to Kogan but No Response from Them

      • AndyC1 on 08/06/2022 - 19:07

        So OP did known how good Kogan were with not helping customers who have issues, but still bought off them and thought they would be different this time……Not ever going to happen.

        Nothing people can do about helping someone who cannot help themself and not buy from a place they already got shafted previously..

    • yvesmpicard on 09/06/2022 - 22:52

      Kogan are a bunch of Liars and Thieves !!!!

  • bobbified on 08/06/2022 - 18:42
    +2

    Are you trying to be funny or were you really expecting customer service from kogan? lol

  • solidussnake on 08/06/2022 - 19:41
    +6

    Stop rewarding dodgy companies with your business..

  • JimmyF on 08/06/2022 - 19:48

    so they wanted me to fill up a Stat Dec to say that I did not receive the item but with a harassment tone in the end "Please understand that making a 'false declaration in a Statutory Declaration is an offence under the law, and will attract legal ramifications if this is identified to be the case."

    It is not harassment, they are making you aware it is an offence to make false declarations. If its all true then you have nothing to worry about

    What is my consumer rights here if I do not want to go do the Stat Dec?

    Print out a stat dec, fill it out. Go to the cop shop, ask them to sign it etc. Provide it to kogan and get your money back.

    Sounds pretty simple, sure its a PIA but for $350 it is worth it.

    • BlackorRed on 08/06/2022 - 20:03

      thanks mate, i will have to do it

      • deme on 08/06/2022 - 21:08
        +2

        Don't come back here next time you purchase from Kogan. Just report them to ACCC and Fair Trading, you've been warned enough about their dodgyness.

        • yvesmpicard on 09/06/2022 - 23:59

          Kogan are a bunch of Liars and Thieves !

  • ozboygsl on 09/06/2022 - 08:32

    submit the dec. include that you'll be referencing their lousy service on social media

  • Belistic on 09/06/2022 - 09:05

    The agreement was between you and Kogan. Kogan shipped via their preferred company. They need to deal with it, but.. if you get no where, under Australian consumer law, you can raise a claim with the freight company if Kogan refuses to assist.

  • Tiller76 on 09/06/2022 - 10:24

    Have you considered the fact that it might be Amarex that need the stat dec from Kogan to lodge the complaint with them? I don't know, I guess it is just my way of saying, have you asked Kogan why they need a stat dec when there is proof of it being delivered to a wrong address?

  • Ramrunner on 09/06/2022 - 13:17
    +1

    Just do it and vote with your cash next time.

  • jacross on 09/06/2022 - 20:25
    +1

    Kogan deliberately make the return and refund process as difficult as they possibly can no matter your statutory rights. This is all part of it. A stat dec is a pretty sweet thing but it's annoying to get it certified.

    Don't reward Kogan with business.

    • yvesmpicard on 10/06/2022 - 00:00

      Kogan are a bunch of Liars and Thieves !

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