Price Match on Same Item with Different Name

7hours 44min ago on 20/06/2022 - 21:37

I was at Officeworks and was going to buy this tree. Note this listed image on the OW page.

I did a quick search and found this product that was currently on sale at a lower price.

I showed this to the guy at OW and suggested that as the images used in both listing were exactly the same, that would suggest they are the same product.
He said that as they are listed as different named items, they are different and he would not price match.
I suggested that Officeworks could just rename everything to avoid having the same listed item as competitors.
He eventually gave in and gave me the $2.50 discount I was looking for.

Who was in the right here?

Poll Options

  • 44
    OW
  • 14
    OP
General Discussion

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Officeworks
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Comments

  • [Deactivated] on 20/06/2022 - 21:42

    on temple and webster it even lists the collection as "botanica", it's just that the website seems to prefer confusing labels, whereas officeworks prefers to be clearer.

  • jv on 20/06/2022 - 21:45
    +4

    that would suggest they are the same product.

    Nope, different product codes…

    They are also different size and weight…

    Overall: 24cm H x 20cm W x 20cm D
    Overall Product Weight: 0.9 Kilograms

    vs

    Product Dimensions (mm)
    70W x 70D x 280H mm
    Product Weight (kg)
    0.7 kg

    • Eeples on 20/06/2022 - 22:41

      In the pictures on both OW and TW that clearly show the dimensions; they are the same.

      To deny it isn’t the same product is delusional. (Or a troll).

      • jv on 20/06/2022 - 22:48

        different product code… get over it…

        • [Deactivated] on 20/06/2022 - 23:48
          +3

          it's probably an internal product code, so it would make sense if they don't match

          one (maybe even both) of the sites is probably listing incorrect dimensions. i know i've bought stuff in the past that had the incorrect dimensions listed, because the items i was purchasing had been described in great detail in other places.

          • jv on 21/06/2022 - 00:04

            @[Deactivated]: Even if it was the same product.

            OW policy will add the $7.95 shipping cost to the price, so it would end up being more expensive anyway…

            • Brian McGee on 21/06/2022 - 09:52

              @jv:

              OW policy will add the $7.95 shipping cost to the price

              Policy yes but they seem to forget about that at my local one. I priced match with a store 25km away and got the 5% discount without the shipping cost. Win for me!

  • jv on 20/06/2022 - 21:48
    +8

    I suggested that Officeworks could just rename everything to avoid having the same listed item as competitors.

    They already do that, especially with things like printers… So do many other larger retailers. The get special versions made just for them, so they don't need to price match.

    • Presence on 20/06/2022 - 22:06

      Yeah they are dishonest, I tried to price match a Motorola G5 and they refused because JB had a different product number despite obviously being identical.

      • jv on 20/06/2022 - 22:29
        +1

        I always just check the product number before requesting a price match. Then I know there won't be any issues getting it.

        • Presence on 21/06/2022 - 07:35

          The sneaky bastards at JB and OW intentionally use different numbers off the same box 😭

          • jv on 21/06/2022 - 09:08
            +1

            @Presence: There is usually a small, insignificant difference between the products.

  • brandogs on 20/06/2022 - 22:10
    +14

    $12.99 to $10.95… You've got to be kidding? Hardly worth the time, effort and persistence to save $2. I'd just buy the damn thing for $12.99. I feel for the Officeworks staff

    • jv on 21/06/2022 - 00:06
      +2

      Once they include the $7.95 shipping, it was more expensive anyway…

    • Nousernamehere on 21/06/2022 - 15:09
      -2

      You’re on a site which goes nuts over a $3 ‘bonus’ that has 11 conditions/terms to have to adhere to, in the hope of receiving it at a future time 😂

      • brandogs on 21/06/2022 - 19:30
        +1

        Huge difference though, you aren't hassling anyone

        • Nousernamehere on 22/06/2022 - 14:22

          Asking someone who works at a retailer which offers a price beat policy is ‘harassing’?

          Not saying the OP was correct, but describing it as harassing is being overly dramatic.

  • bobbified on 20/06/2022 - 22:13
    +2

    Officeworks says:
    It measures 70 W x 70 D x 280 H mm.

    T&W website says (under dimensions):
    Overall: 24cm H x 20cm W x 20cm D

    But you're right - the pictures (at least one of them anyway are the same).
    Like others have said, I would not have wasted my time for a couple of bucks.

    • Eeples on 20/06/2022 - 22:47

      The picture showing dimensions are on both sites. Same picture.

  • Pelicannn on 20/06/2022 - 22:31
    +8

    I suggested that Officeworks could just rename everything to avoid having the same listed item as competitors.

    Can't wait till you buy a new mattress…

    • jizmo on 20/06/2022 - 22:38
      +1

      1st thing I thought. Separate name for myer superamart harveynorman

  • Eeples on 20/06/2022 - 22:44

    Weren’t you entitled to a $2.59 discount?

    • jv on 21/06/2022 - 00:05
      +1

      No, shipping is $7.95

      • Eeples on 21/06/2022 - 21:36
        +1

        Yer, shipping ought to be added on as its an online store.

        How do I change my vote?

  • JoeBogan on 20/06/2022 - 22:47
    +7

    I understand the need for bargains but arguing over $2.50? I dunno man I wouldn't have even bothered tbh

    That's gonna be a no from me dawg.

  • yellowfever on 21/06/2022 - 04:50
    +2

    Two dollar fifty bro

  • AustriaBargain on 21/06/2022 - 07:48
    +4

    $2.50 saving, but wasted hours of his and our mental energy. Probably gave you the discount to make you go away.

    • JimmyF on 21/06/2022 - 09:30

      Probably gave you the discount to make you go away.

      No probably, he did give a discount to make the OP go away.

  • Heaps for Cheaps on 21/06/2022 - 09:15

    "I suggested that Officeworks could just rename everything to avoid having the same listed item as competitors."

    The images you linked aren't exactly the same. But from your statement and interaction he rightly thought that giving you the $2.50 discount was easier than you escalating to the manager, then the area manager, then the regional manager, then the state manager, the executives of the board, the CEO, then the shareholders…

    Did you then ask the staff to carry it out to your car for you?

    • 7hours 44min ago on 21/06/2022 - 15:01

      All the images aren't the same but there is at least one duplicate which is all that is needed to demonstrate that it is the same product.

  • JimmyF on 21/06/2022 - 09:29
    +2

    He said that as they are listed as different named items, they are different and he would not price match.

    He was correct.. Have you read the policy?

    https://www.officeworks.com.au/information/policies/price-be…

    He eventually gave in and gave me the $2.50 discount I was looking for.

    OMG you really carried on like that to save $2.50 on your artificial plant? WOW

  • 7hours 44min ago on 21/06/2022 - 16:00

    People in here hating on saving $2.50 whilst upvoting enelope deals that are $1.70 cheaper than the last deal.

  • payless69 on 22/06/2022 - 11:56
    +3

    I was at Woolworths and as usual bought 2 French cheeses of same brand but different flavour. Both had 2 prices marked.
    Checkout insisted that I pay the higher price on both or wait 10 minutes to get a clark verifying.
    So after 10 minutes they took me to the shelf, they then corrected the price while scolding an employee in front of me. (award to the manager being professional?)
    Back at the checkout I was told only one would be sold for the lower price. I said different item number please explain. So semi supervisor came out from back office to yell at me that I could only have 1 on lower price and the other on the new higher price. So I dialled the police and let them talk to the checkout operator. Another 30 minutes later I finally got one for free and the other for the old lower price!

    • 7hours 44min ago on 22/06/2022 - 15:48

      So I dialled the police

      lol please be joking

      • payless69 on 22/06/2022 - 18:58

        They eventually got an entire new management. I had many issues with them before such as obsolete vegan items they tried to sell at 3x the original cost.
        Now they also got a Coles in the same centre. What a difference that made!!

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