Can't get passed Two Factor Authentication on Ubi Connect..

arthurbach4 on 05/07/2022 - 13:34

It's been a while since I have logged into Ubi Connect to play any games (Assassin's Creed, The Division etc) and when I tried today I was unable to get passed the two-factor authentication process.

I feel like I have set up the connection between my mobile device and Google Authenticator correctly but the 6 digit codes refuse to be accepted by Ubi Connect. I tried having the code delivered to me via SMS but no matter how many times I click on that option I fail to get the SMS come through on my device.

Ironically, when I try and disable 2FA from within on Ubi Account … I need 2FA to access it!

Any ideas?

Gaming 2FA

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Comments

  • Xistn on 05/07/2022 - 13:43
    +1

    contact ubi support.

  • yippy on 05/07/2022 - 13:46
    +1

    You should have got an email with the recovery codes when you enabled 2FA. Do you still have that email?

  • JCrown9 on 05/07/2022 - 13:56
    +1

    The timing may be off on your authenticator.

    try reset the timing so that the codes showing are valid for the requested time period.

  • Muzeeb on 05/07/2022 - 14:05
    +1

    Past

  • Typical16-bitEnjoyer on 05/07/2022 - 14:13
    +1

    Hi! Welcome to Ubisoft support. Please provide your user name and security question answer before we proceed with troubleshooting.

  • That Guy on 05/07/2022 - 14:17

    "Ironically, when I try and disable 2FA from within on Ubi Account … I need 2FA to access it!"

    Well that's kinda point of 2FA.

    • Xyzzy on 05/07/2022 - 14:25
      +1

      Yes, it is the opposite of ironic.

  • 7ekn00 on 05/07/2022 - 15:58

    Are you looking at the right 2FA account?

    Plenty of times I have tried to enter paypal 2FAs into Ubisoft ;)

    • arthurbach4 on 06/07/2022 - 10:27

      Embarrassingly I didn't realise that Google Authenticator separated into different accounts. I thought you simply entered the 6-digit number currently showing in the app.

      I also tried resetting the timing but that didn't help.

      I tried contacting Ubi support but there was an error that stoppedit going through and 'chat' didn't work because of the time difference.

      Finally, I probably did receive some recovery codes via email when I first set up my Ubisoft account but that was so long ago that i'm not sure what I did with them.

      Nevermind, I'll stay up late tonight and connect via chat.

      I appreciate everone's help.

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