JB Price Match Restrictions with Harvey Norman - "Clearance" Tag on Full Priced Items

ATangk on 05/07/2022 - 16:24
Last edited 05/07/2022 - 16:24

Ask for a JB Deal. Price Matches. Should be simple, right?

Tried to get a price match online but apparently, anything marked with a clearance tag, even at full price, cannot be price matched.

Example of an item in this category:
At HN, $129.
https://www.harveynorman.com.au/belkin-boostcharge-20000mah-…

At JB, $129.95
https://www.jbhifi.com.au/products/belkin-boostup-charge-20k…

However, since it is under the clearance category (See LHS), it wont be considered for price matching via Live Chat.
https://files.ozbargain.com.au/upload/109323/96843/belkin_po…

Obviously I wasn't trying this product, but the $48 belkin charger for someone who needs it immediately. But, again, the guy from Live Chat decided that everything in that clearance category he wasn't going to give me a price match for.

Have they always been this tight? Its not even that big of a markdown.

PS: The $48 is also available at Officeworks, Amazon, but didn't bother as surely HN with instore stock and delivery stock would have been easiest to PM.

General Discussion

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • bobbified on 05/07/2022 - 16:28
    +4

    The price matching policies/conditions that I've seen all EXCLUDE clearance items.

    • ATangk on 05/07/2022 - 16:30

      The listing is 'tagged' clearance, but I dont think it actually is.

      https://www.harveynorman.com.au/belkin-boostcharge-20000mah-…

      https://www.harveynorman.com.au/belkin-boostcharge-10000mah-…

      If I showed either of these links to you, would you be able to clearly say these are on clearance?

      • bobbified on 05/07/2022 - 16:34
        +3

        The listing is 'tagged' clearance, but I dont think it actually is.

        If it's clearly tagged with "clearance" (regardless of whether it really is or not), then they have to right to refuse to match as per their conditions.

        • ATangk on 05/07/2022 - 16:36

          clearly tagged

          Yeah thats the thing: it isnt clearly tagged. Half the online store is 'clearance' tagged on HN

          e.g. Even these are tagged as clearance…
          https://www.harveynorman.com.au/apple-airpods-pro-2021-1.htm…

          • bobbified on 05/07/2022 - 16:39

            @ATangk: You said they're tagged as 'clearance'.. ?

            • ATangk on 05/07/2022 - 16:39

              @bobbified: Did you click the link? It doesn't have any indication of clearance, but if you use the search function, half the store appears when the clearance tag is checked.

              • bobbified on 05/07/2022 - 16:42

                @ATangk:

                It doesn't have any indication of clearance

                Yeh, I can't see where it says clearance in your links. Why don't you send them the direct link? Or if you want it that badly, go to a store and show them that page on your phone.

                • ATangk on 05/07/2022 - 16:42
                  -2

                  @bobbified: I sent them a direct link, just a bit appalled at the live reps attitude. Its not even his money… Sour taste in mouth.

                  • bobbified on 05/07/2022 - 16:44
                    +1

                    @ATangk: Do it again on the Online Chat and you might get someone else who's less by-the-book..haha

  • tajid on 05/07/2022 - 16:41

    Go in store is easier to PM than chat.

  • solidussnake on 05/07/2022 - 17:26

    Why not just go to the two stores you mentioned that have the better price…

    • ATangk on 05/07/2022 - 17:30

      Ended up sending the friend to get it directly from HN (They have an early morning flight, so no go on Amazon and OW is OOS locally). TBH I just wanted to give them my perks voucher, but JB didn't want my money.

  • Morien on 05/07/2022 - 18:52
    +1

    JB price match is shit. Really depends on who you get, and if it is actually a good deal they'll likely say no.

    Last week I was knocked back for a price match by the manager because they swore Bing Lee sold grey stock of an item, despite being listed on the manufacturers Australian website as an authorised seller.

  • Munki Kundi on 05/07/2022 - 19:45

    I agree that it can vary who you get on the phone.

    Just today I got them to price match the Samsung trio 500 keyboard from Bing lee. Bing lee had it for 29 and JB for 69. The guy took his time but sent me an SMS link to do an online order. I further applied the $10 perks voucher and got it for $19.

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