Need Help to Settle Car Insurance Settlement

ntt on 06/07/2022 - 10:50
Last edited 06/07/2022 - 12:18 by 2 other users

Hi guys, I got a car accident on 17/06 6 p.m. (not at fault) causing the car to be written off. I got a call from Bingle Insurance requesting me to accept the payment. Here is the facts:

  • Camry Altise 2006 Auto (ACV40R), 189,000 KM on the board, I just got 4 Pirelli P7 in February this year (4 months old), 2 car stereo speakers. Insured at market value
  • They offered me $5500 which I declined right away, then gradually increase to $6500. I initially asked them $8000, then $7000. Now seems the limit is $6700
  • They told me that they will pay the agreed amount minus the excess and terminate my insurance as the contract is done. (for example in this case: $6,700-$695 (excess). not sure any more fees associated with this one. They said if I don't agree, they will escalate it into a dispute process which has up to 30 days to have a final decision.
  • My insurance cover from last year was from 16 June 2021 to 11:59pm 16 June 2022, and my new insurance cover which I paid is from 16 June 2022 to 11:59pm 16 June 2023. again I got an accident on 16/06 at 6pm. Can I request them to fully refund my new insurance, as I haven't used it and the previous insurance still covered that period? Same company, they just auto-renew and I just paid them as soon as I received a reminder.

Many thanks
UPDATE: to be cleared: I paid $695 excess for them to process, and they refunded me 2-3 weeks later as not-at-fault claim, as I have a police report. I haven't received the payment worksheet yet, but that was what a guy called me told me. He said let's settle the car value first, then the claim department will send me the workout payment. I suspected they will deduct a lot of bullshit fee into that

Automotive Bingle Car Toyota

Comments

  • Muzeeb on 06/07/2022 - 10:58
    +1

    Can I request them to fully refund my new insurance

    You can request whatever you want just like they can deny requests that are covered in the PDS.

    The timing is unfortunate but that's the way the cookie crumbles.

    • ntt on 06/07/2022 - 11:19
      -2

      ffs, the old contract covers until 17/06 11:59pm, got accident 6 hours before that. The new cover is overlap that, from 17/06. They should refund me the new one

      My bad: Car accident happened on 16/06, not 17/06. Can mods please rectify my post?

      • Muzeeb on 06/07/2022 - 11:34
        +1

        My insurance cover from last year was from 16 June 2021 to 11:59pm 16 June 2022

        FFS, what am I not understanding here?

        Your accident was on the 17th of June which is covered by the new policy.

        Edit: I see your edit. Well that is different and your timing is excellent. Just request a refund or a charge back if paid by credit card

      • ntt on 06/07/2022 - 15:28

        As I can't modify the post anymore. Please read the following post instead:

        Hi guys, I got a car accident (not at fault) causing the car to be written off. I got a call from Bingle Insurance requesting me to accept the payment. Here are the facts:

        • Camry Altise 2006 Auto (ACV40R), 189,000 KM on the board, I just got 4 Pirelli P7 tyres in February this year (4 months old), 2 car stereo speakers. Insured at the market value
        • They offered me $5500 which I declined right away, then gradually increase to $6500. I initially asked them $8000, then $7000. Now seems the limit is $6700. The equivalent market price would be around $7500.
        • They told me that they will pay the agreed amount minus the excess and terminate my insurance as the contract is done. (for example in this case: $6,700-$695 (excess). not sure any more fees associated with this one. They said if I don't agree, they will escalate it into a dispute process which has up to 30 days to have a final decision.
        • My insurance cover from last year was from 16 June 2021 to 11:59pm 16 June 2022, and my new insurance cover which I paid is from 16 June 2022 to 11:59pm 16 June 2023. again I got an accident on 16/06 at 6pm.
          Can I request them to fully refund my new insurance, as I haven't used it and the previous insurance still covered that period? Same company, they just auto-renew and I just paid them as soon as I received a reminder.
          Many thanks

        Timeline:

        A lady rear ended and pushed my car toward another car at the front. Police attended and issue a report card. 16/06/2022 6 pm
        My old insurance ended 16/06/2022 11:59pm
        My new insurance: 16/06/2022 to 16/06/2023 11:59pm
        17/06/2022: paid excess ($695) to Bingle to start the claim
        27/06 got the excess refunded, as not at fault party.
        04/07 Bingle offered me $6,700 – 695 (excess)
        06/07 I accepted the offer, will fight for the $695 and the new insurance policy as I haven’t used it.
        Beside the above story, I couldn’t work for 4 days, got doctor certificate paper for this. Broken phone screen and dented laptop, not sure Bingle will fight these for me or I have to claim directly with the at fault party insurance?

        • miwahni on 07/07/2022 - 22:33

          Check your PDS re personal items in the car, some insurers cover them and some don't. If yours doesn't you may need to claim on your personal valuables cover as part of your home contents insurance, which may mean another excess depending on your policy.

          • ntt on 07/07/2022 - 22:56

            @miwahni: wondering if I can claim directly with the at fault party insurance? any experience on this?

  • upended on 06/07/2022 - 10:59
    +2

    They told me that they will pay the agreed amount minus the excess and terminate my insurance as the contract is done. (for example in this case: 6,700-695 (excess).

    If you were not at fault, why are they deducting the excess? Excess is only payable for at fault claims.

    Can I request them to fully refund my new insurance, as I haven't used it and the previous insurance still covered that period?

    Yes, I believe they should refund you the amount you paid to renew your car insurance. If the car is a write off, what are they insuring you for?

    • kerfuffle on 06/07/2022 - 11:06

      If you were not at fault, why are they deducting the excess? Excess is only payable for at fault claims.

      Probably because the other party is disputing they're at fault and it's either pay the excess, get the settlement, hope you're found not at fault and get the excess back, or wait months for insurance to figure out who's at fault.

      Source: In same boat where my car was written off (I allege I was not at fault) and I had to pay the excess; three months later and insurance have yet to determine who's at fault … Yes, I had the details of the other party.

      Also, the settlement will also exclude the CTP and rego component, so your $6700 payout will be less

      • ntt on 06/07/2022 - 11:16

        hi guys, please read again my updated post. Not my fault, I have dashcam to prove and also the police attended on that day. A young lady rear-ended my car, pushing toward another car. I kept safe distance, nothing to suspect here

        • kerfuffle on 06/07/2022 - 11:19

          Then why are they making you pay an excess?

          • ntt on 06/07/2022 - 11:33

            @kerfuffle: exactly my question, but it's just a verbal explanation, I need a written document to argue with them

            • kerfuffle on 06/07/2022 - 11:34

              @ntt: Why are you arguing with them when you modified your OP to say they refunded your excess a few weeks later?

              • ntt on 06/07/2022 - 12:17

                @kerfuffle: I think I made more mess than necessary.
                16/06 accident happened.
                17/06 report to insurance, paid excess $695 to started the process.
                3 weeks later, they refunded me the excess amount.
                NOW they verbally said ok I'd pay you 6500-6700 minus the excess fee. You also lose your insurance which started on 16/06/2022 to 16/06/2023

                The thing is the old one covered from 16/06/2021 to 11:59pm 16/06/2022

        • Muzeeb on 06/07/2022 - 11:38

          A young lady rear-ended my car, pushing toward another car.

          So did you rear end the car in front of you?

          • ntt on 06/07/2022 - 12:18

            @Muzeeb: I did, after I got rear ended by the car behind and pushed my car toward the car at at the front

            • Muzeeb on 06/07/2022 - 12:43

              @ntt: Were you deemed at fault for that for not leaving enough space or did the young lady get blamed for that also?

              • ntt on 06/07/2022 - 12:49

                @Muzeeb: I got dashcam footage and police issued an expiation to the at-fault lady too.

  • Drakesy on 06/07/2022 - 11:00
    +2

    Unfortunately this is fairly stock standard procedure and yes they can bill you for the full year's cover, put it down to unfortunate timing.
    If they were nice they wouldn't, but at the end of the day they're in it to make a profit.

    What i'm confused about is if you're not at fault why are you
    a) paying excess
    b) claiming through your insurer?
    If not deemed at fault.
    Yes it's easier but going through the other parties insurer would be cheaper? My impression is you shouldn't be out of pocket if you're not at fault.

    $6700 for a 16 year old toyota sounds alright.

    • Muzeeb on 06/07/2022 - 11:02

      why are you
      a) paying excess

      I suspect op did not have the details of the person that crashed into them.

      • ntt on 06/07/2022 - 11:20

        I have everything, I'm a professional at car accidents as got 6 in 8 years, all not at fault lol.

        • bobbified on 06/07/2022 - 12:23
          +4

          That's a bit of a worry. Six in the last eight years is more then just bad luck. You may not be technically at-fault but your driving style is likely significantly increasing your chances of being involved in an accident.

          For example, if you have a habit of slamming the brakes every time you need to slow down or stop.

          • ntt on 06/07/2022 - 12:47
            -2

            @bobbified: FFS, I parked my car, and some idiot hit my mirror and scratched 2 doors. rear-ended by many ladies, not pay attention on the road (phone mostly) or tailgating me or reversed into my car. I always over speed for your record

            • bobbified on 06/07/2022 - 18:57
              +2

              @ntt:

              rear-ended by many ladies, not pay attention on the road (phone mostly) or tailgating me or reversed into my car.

              FFS, this is exactly what I'm talking about!

              • ntt on 06/07/2022 - 20:24
                -1

                @bobbified: Ladies love me in a strange way

    • ntt on 06/07/2022 - 11:21
      +1

      the market is now $8000 to go, because I have low milage and 2nd hand car price is crazy now

      • Drakesy on 06/07/2022 - 11:48
        +4

        Yeah fair enough,
        Sounds like they should be refunding the majority of your renewal fee as you're
        a) Not at fault
        b) The car won't exist for the period it's insured for as it's been written off.

        Definitely pursue. Bingle sounds like they're trying to lead you on.
        If anything they should be recovering their costs from the offending party's insurer.

  • 87percent on 06/07/2022 - 11:10

    there's your first mistake… auto-renew??? should never do that. However, our Camry was written off in Jan this year (Altise auto, too, but 09), and we were paid $7500 (AAMI) on agreed value. Our car had only done 50k km's though

    • ntt on 06/07/2022 - 11:23

      sorry should've say it auto renew notification, I have to pay them manually every year. The reason? Bingle auto-renew always cheaper than making a new one

  • AndyC1 on 06/07/2022 - 11:12

    Some things are not adding up:

    If you were not at fault then there is no excess. Did you supply the other drivers details?
    Was the insurance for agreed value or market value? If agreed then the amount will be specified in the contract. If it's market value then use google to find very similar used car prices and supply the links and details if they cost more than $6700. As for the new tyres they may help in getting an extra $100 or $200.

    Make a formal complaint to Bingle that they are trying to force you into an unacceptable claim amount.

    As for getting a refund of the insurance you can, but as it covers the period when you had the accident than they will not pay you anything as it was on the 17th and the previous insurance finished on the 16th. The PDS will say something like if they pay you out the insurance will come to and end and none of the premiums will be refunded.

    Make sure you get the etag and anything else from the car NOW…

    • ntt on 06/07/2022 - 11:34

      please read my updated post. I had a typo. Old cover to 16/06, I got accident on that day. The new cover from 16/06 /2022

  • Andy22 on 06/07/2022 - 11:17

    Is Bingle your insurer?

    Is that your car: https://www.carsales.com.au/cars/details/2006-toyota-camry-a…

  • tsunamisurfer on 06/07/2022 - 11:21
    +1

    If I got within $300 of a $7000 target and the next step was fronting a tribunal, I would take the money now.

    As others have said if you were truly not at fault then the excess would not apply.

    Bingle should refund you the premiums pro-rata. If you cancelled a policy they refund pro-rata why not in this case?

  • lgacb08 on 06/07/2022 - 11:25

    So you settled on the issues and deliberately left out the fact in the initial post that insurer refunded your excess after confirming you weren't at fault just to make your point that you were ripped off badly? $6k for a 15 year stock standard camry was decent enough.

  • Ryanek on 06/07/2022 - 11:33
    +1

    $6700 in this climate is pretty good TBH

    the previous insurance still covered that period

    Didn't you say you previous insurance was covered till 16th 11:59pm? Wasn't your accident on the 17th?

    • ntt on 06/07/2022 - 11:37

      my typo, Accident on 16. You should see the car market right now https://www.carsales.com.au/cars/2006/toyota/camry/south-aus…

      • Ryanek on 06/07/2022 - 12:37

        Ahh yeah, private sales will always be inflated though.

        Take a look at Redbook instead.

        • kerfuffle on 06/07/2022 - 12:42

          Wrong model; OP has an Altise

          • Ryanek on 06/07/2022 - 14:58

            @kerfuffle: Altise is even cheaper

            • ntt on 06/07/2022 - 15:07

              @Ryanek: correct, redbook is for reference only, doesn't show the current market right now. Plus I got insured for market value, whatever price on the market at the time of settlement

      • fredz0r on 06/07/2022 - 15:12

        Not really the market if it's unsold and still advertised.

  • pat25d on 06/07/2022 - 11:38
    +1

    Easy answer to your last question: if the accident was on 17/6 and your previous policy expired on 16/6 at 11:59pm, then your previous policy did NOT cover your accident.

    All insurers will deduct the annual policy amount for a write-off claim so can't ask for a refund either.

    However, if you are not at fault then you could claim directly against the other drivers insurance and not involve your insurance company at all. This will be a bit more complicated and mean more work for yourself, but if you think it's worth the value of your policy then you could do it.

    To be clear, this means:

    1.Withdrawing your claim from your insurer (Bingle)
    2. Finding out who the at-fault driver is insured with, and contacting them directly to claim against their policy (for this example, let's call them AAMI)
    3. If they ask if you are insured, you can refuse to answer the question or tell them it's not relevant and you want to claim against the at-fault driver and not involve Bingle
    4. Negotiate with AAMI for a settlement amount (which may or may not come close to the $6700 you were offered by Bingle)
    5. When you get the cash from AAMI you will need to give them your car
    6. Finally, contact Bingle and cancel your policy and ask for a refund. If they ask why, say you no longer own the car.

    • ntt on 06/07/2022 - 11:47

      I got the accident on 16/06. I admire your thinking but I'm not sure I have enough time and power to do that. I keep in mind this.

    • kiitos on 07/07/2022 - 09:46
      1. If they ask if you are insured, you can refuse to answer the question or tell them it's not relevant and you want to claim against the at-fault driver and not involve Bingle

      This is interesting. Would they press you to go with your own insurer? Wouldn't they end up ultimately paying anyway, and want to have the negotiating power against you instead of Bingle?

      • pat25d on 07/07/2022 - 11:10

        Your insurer works for you as your representative. If you don't want them to, they aren't going to complain and the other party can't force you to go through your own insurer either.

        This only really applies when you aren't at fault (and when both parties have different insurers - not sure what would happen if you were both insured by NRMA for example).

  • ntt on 06/07/2022 - 11:41

    UPDATED: thank you very much guys for your opinions. I made a typo, let me clear that:

    • Old insurance covers until 16/06 11:59 pm, I got accident on 16/06 6p.m. The new cover started from 16/06/2022 until 16/06/2023.
    • Not at fault, I paid the excess to be accessed and they refunded me 3 weeks later.
    • Got dashcam footage and also police report.
    • 6700 seems to be a reasonable amount, a replacement car it would be around $7500 on the market. https://www.carsales.com.au/cars/2006/toyota/camry/south-aus…
    • kerfuffle on 06/07/2022 - 11:46

      How does that work? If your cover ends on 16/6 at 11:59 p.m., then your new cover would start on 17/6 at 12:00 a.m.

      From OP

      I got a car accident on 17/06 6 p.m.

      From the above comment

      I got accident on 16/06 6p.m.

      Which is it?

      • ntt on 06/07/2022 - 11:48

        I got accident on 16/06 6p.m. I don't know how stupid it is on the policy. They overlap the time period.

      • Muzeeb on 06/07/2022 - 11:51
        +3

        If op just double checked their post before submitting then this would have all been resolved in one reply. FFS

        • kerfuffle on 06/07/2022 - 11:52
          +1

          Yeah I wouldn't be surprised if they misread their insurance policy start and end date either.

  • 82norm on 07/07/2022 - 08:22
    +1

    Another crap insurer.

  • Waltervp on 07/07/2022 - 09:45

    I don't understand why you are dealing with your own insurance when other person is at fault, especially since you've had so many accidents already. The last person to run into me contacted her insurance and they contacted me the following day. Maybe I'm lucky. And arguing with an insurance company if you've had that many accidents is not wise. You'll be banned one day. My professor uncle in NY had his parked car damaged 3x in 3 years whilst he was at home asleep (by drunk drivers in the street?) and after that he couldn't find any insurance company willing to insure him. We don't live in America but be warned.

    • ntt on 07/07/2022 - 11:12

      oh I don't know. I thought I paid a premium for peace of mind. Why would they ban me if those are somebody's faults and I always get all the details? doesn't it take more time for us to deal directly with other insurance parties?

  • ntt on 08/07/2022 - 16:45
    -1

    UPDATE:
    I called Bingle insurance today, they played dumb many times when I asked why there is an excess deduction on the payment and I want them to refund me the whole insurance premium that I haven't used for a day. A lady on the phone said there will be no excess and will re-issue a new payment claim confirmation. They will work on how much I get back on my unused insurance (???). The lady on the phone first said I can claim up to $1000 for damaged phone and laptop but need a quote, and then said I can't claim damaged property also loss of income ANYWHERE, FFS, but suggest me google it.

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