Boost Mobile Gift Card Not Accepted as Payment for Recharge

Laliceisstupid on 06/07/2022 - 11:18
Last edited 06/07/2022 - 12:14 by 1 other user

Tried to use a $50 Boost eGift card as payment towards a $200 recharge.

Gift card is this one. Boost would not accept it as recharges must be paid in full in a single transaction. This was not clearly outlined anywhere in the gift cards terms of service or (as far as I could see) on the Boost website. I was only able to see by digging through the ACL; the gift card part of the ACL has specific exclusions for prepaid mobile recharge.

The service guy on the chat said "There's no misleading on it it's how a customer understand on how recharge payment options works for pre-paid" - is that fair to say or do I have a valid complaint that the terms of service were not clear.

Related Stores

Boost Mobile

• 

  Baysew on 06/07/2022 - 12:16

  From your link - Retailer Gift Card Terms & Conditions

  Boost Mobile Pre Paid eGift Card Terms and Conditions
  IMPORTANT:

  • Please check your offer
    details for inclusions and
    expiry.

  • Recharge No. can only be used once.

  • 

    aliceisstupid on 06/07/2022 - 15:13

    +1

    So you reckon the word "Recharge" covers them to mean that the value of the gift card will be restricted to a transaction of the card value only? Because I read that to mean that I had to spend it all in one go

    • 

      Baysew on 06/07/2022 - 15:58

      I will let others decide on the definitions.

      I'm not really sure how they expect you to use it?

• 

  Simoneee on 06/07/2022 - 12:18

  -1

  You paid for a $50 per-paid recharge like the customer service representative mentioned.

  • Recharge No. can only be used once.

• 

  lovesabargain77 on 06/07/2022 - 13:24

  I'd definitely be annoyed.

  The way I read the following is that the gift card recharge can only be used once - not that the full amount of the gift card can't be used as partial payment towards a Boost purchase

  For example if you buy a $40 plan using a $50 gift card - then you would lose the remaining $10 value of your gift card.

  • Recharge No. can only be used once.

  • 

    aliceisstupid on 06/07/2022 - 15:20

    Yeah that's how I thought it worked too (wrongly apparently).

    Didn't help the service guy kept implying I was an idiot "It is actually under the Australian Consumer Law section 000125698 imposed with legal consent by The Australian Government which majority of Australians are aware off". Hahaha please

    • 

      JoeBogan on 06/07/2022 - 15:31

      You could say he assumed Alice Is Stupid …. Ba dum tssss

    • 

      lovesabargain77 on 06/07/2022 - 17:02

      +1

      At best, their wording is confusing.
      Their lack of 'service' guy is good at reading a script and would have no idea what he is even quoting.

      The seller of the card also has a responsibility to make sure that T&C's are easy to understand.
      You could potentially request a refund from them.

    • 

      CacheHunter on 10/07/2022 - 10:53

      Is that really the quote? I've never a seen a legislation section with leading 0s and the ACL is imposed by the Parliament (Government consent is irrelevant).

      It sounds to me like you either misheard/misquoted or their "service" rep was trying to bluff you. Fair-trading would be interested if they are misrepresenting the ACL.

      • 

        aliceisstupid on 11/07/2022 - 09:07

        Yep that was copy/paste from the transcript of our chat. I tried searching the number and couldn’t find squat