Got a dilemma right now and rather annoyed. The dishwasher inlet valve fitting where it connects to the tap under my kitchen was faulty and leaked. Got a call one afternoon at work when my wife got home to find garage was flooded. The hose fitting had leaked under the cabinet, under the tiles and come out through the garage as the garage slab is lower than the house slab. Called a plumber that day to find the leak, turn the water off and the leak was stopped. Dishwasher technician came out about 2 weeks after and replaced the dishwasher inlet hose under warranty and has been fine ever since.
Lodged a claim with AAMI under home and contents insurance. I’ve had multiple people come and inspect my kitchen, take photos, moisture readings and give me an air scrubber due to mold under the cabinets. AAMI just called and now saying they are rejecting the claim as they consider it a ‘slow leak’.
There’s probably an estimated $10K or so of damage to my kitchen cabinets, skirting boards, wall linings, etc. Potentially more if there is damage to wall lining/insulation/timber framing behind cabinets. Moisture reading showed all the kick panels in the kitchen cabinets are still wet and the entire island bench (where the dishwasher and sink is) is very wet and moldy.
Contacted dishwasher company multiple times and they said they’ll don’t cover damages to kitchen if their dishwasher leaks.
I thought it would d have been a pretty straight forward claim, but AAMI doesn’t want to pay out. I had told the case manager maybe they could follow up with the dishwasher manufacturer to pay my insurance excess. Sent them my dishwasher purchase invoice, serial number and model number for them to follow up with dishwasher manufacturer to confirm they came out and replaced my inlet valve/hose under warranty.
I have an invoice from the plumber which just shows he turned up, found the leak and stopped it. Have lots of photos of us cutting up plaster boards to find potential leaks and video of leaking dishwasher valve. How quickly does the water leak need to be for AAMI to determine it to be a ‘slow leak’? It was dry in the morning and about 6 hours later the garage had a large puddle of water. Could see the water dripping out of the slab once wall lining was removed. Have an invoice from the plumber that day which says they found the dishwasher hose leaking and stopped it.
Waiting for AAMI to send me their assessor’s reports so I can go through the appeal process to protest their decision. Anybody been through a similar experience?
Your use of the word 'leak' meant your claim was never going to be sucessful.
If it was a burst, then yes, but a leak, no.