Over 3 Months Awaiting Delivery Appalling Amazon Customer Service an Example

Korban Dallas on 20/07/2022 - 15:21

Hope someone has had a similar situation and good resolution. Any ideas how to get my item?

I ordered this on the 11/4/2022 and it still has not been sent. I paid $14, now it is $60

https://amzn.asia/d/5aJyxZ8

Currently the item is in stock (can be delivered tomorrow) and my item is still pending delivery. I know some people has theirs cancelled but mine was one where the orders went through.

I have spoken to 4 CS reps and I have been given the following advice:

You can cancel your old order and place a new one. It's only slightly more expensive
Um, it's over 4x more expensive

Would you like me to cancel the item?
No, I want my order please

Please wait longer for delivery
I have waited over 3 months, how much longer?

Sorry, our prices fluctuate and we can't price match
I just want my item delivered

General Discussion

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Comments

  • brendanm on 20/07/2022 - 15:23

    Buy the $60 one. Return the other one when it arrives, get refund of $60.

    • Korban Dallas on 20/07/2022 - 15:23

      Problem is, I don't think I am getting the original order.

      • brendanm on 20/07/2022 - 15:24
        -1

        Then I suppose your options are to wait, and hope you get it, content in the knowledge that it may never arrive, or, if you really want the item, to pay the $60.

      • pharkurnell on 20/07/2022 - 16:08

        Your not ever going to see it.

  • MeesusEff on 20/07/2022 - 15:25
    +1

    Oh yeah I ordered that too. I checked the deal and lots of people had their order cancelled, mines still there but showing delivery date delayed..

  • vodamerc on 20/07/2022 - 15:27
    +1

    I've had this happen before on an item that was supposedly in stock Amazon US. Kept waiting for months, the answer from support was always to cancel and reorder which I did about 5 times. Ended up getting it eventually but it was the worst amazon experience ever. Only upside is they kept giving me credits for my troubles.

  • djkelly69 on 20/07/2022 - 15:28
    +2

    Was your item sold by Unleash and fulfilled by Amazon? Or sold and fulfilled by Unleash?

    • PissLUR on 20/07/2022 - 16:12

      sold and fulfilled by Amazon

  • spackbace on 20/07/2022 - 15:36
    +1

    Original order was Amazon directly, the company you see now is Unleash.

    Can see better at the camels here:
    https://au.camelcamelcamel.com/product/1474946364

    Original Deal

  • iamherenow on 20/07/2022 - 15:41
    +5

    From the original deal:

    This is a preorder estimated delivery is 1st July bit long of a wait

    so:

    I have waited over 3 months, how much longer?

    But the above 1st July was only "estimated". I'd say it's as going as expected.

    • djkelly69 on 20/07/2022 - 16:05
      +3

      Haha OP probably should have included that is was a pre-order that was only estimated at 1 July shipping! So has been waiting less than 3 weeks at best, not over 3 months.

  • AndyC1 on 20/07/2022 - 15:41
    -1

    Ask for compensation for the delay. Hopefully you will eventually get enough to cover the updated $60 price.

  • pharkurnell on 20/07/2022 - 16:09

    Cut your losses… your never going to see the cheap item…

    I think Blind Freddy pointed it out but I'd hazard a guess this says it all

    "Sorry, our prices fluctuate and we can't price match"

    and arent going to

  • PissLUR on 20/07/2022 - 16:10

    different merchant

  • djones145 on 20/07/2022 - 16:28
    +2

    'damn i just cancelled mines
    are you going to start a class action against them? where can i re order this
    i want some free money

  • harshbdmmaster718 on 20/07/2022 - 17:19

    I thought it was well known that Amazon don't do replacements. They only have the option to refund and buy again.

    Very unusual for Amazon not to be able to deliver though. Maybe the "Pre-order" stock was somehow not fulfilled by the Wholesaler and so they had a bunch of orders they couldn't deliver on. I think you are probably waiting on the next batch of stock therefore the huge delay.

    • Bigboomboom on 21/07/2022 - 10:00

      Not really. I had an Amazon Day deal last year that delivered to wrong address (my address is Sydney and somehow courier delivered in Melbourne???). Customer service manually "refunded" but applied a discount (because then it's no longer on discount) to get me a replacement.

      • harshbdmmaster718 on 21/07/2022 - 19:24

        Maybe that was for special circumstances.
        I have always been told either to "wait it out" or "refund".

        In one case because I ordered a Ergotron LX monitor arm from Amazon UK for under $120 and it would just not ship.
        I recall it was showing as "1 left" when purchasing and when I saw it go "out of stock" I asked Customer support how come that "1 in stock" did not ship to me.
        Customer service basically just kept saying "it will ship soon" repeatedly or they offered to refund.
        Not wanting to pay more for the item, I waited it out. They even restocked with up to 8 or so in stock and they sold through to, and it showed as "out of stock" a for a second time. Still it did not show as shipped.
        After 2 weeks or so after that it finally showed as "shipped" and it arrived a week later. So in my opinion if you want the price secured, waiting it out was worth it.

  • DASHCAM NOW DUDE on 20/07/2022 - 18:43

    OP, Take the L and get your refund.

  • SBOB on 20/07/2022 - 18:59

    Currently the item is in stock (can be delivered tomorrow)

    its not in stock with Amazon being the supplier.
    Amazon cant take someone else stock (they they hold for fulfillment) and provide it to you

    I paid $14, now it is $60

    You paid $0.
    You would not have been charged until the item is shipped.

    • Korban Dallas on 20/07/2022 - 19:37
      -1

      Correct on the second point.

      On the first point I was told they sometimes source from others.

      Interestingly the link is the same.

      • SBOB on 20/07/2022 - 20:00

        the product links dont change.
        Available suppliers for a product are listed and amazon (almost always) populates their lower price to the top. Other sellers listings/pricings can be seen from the link on the right (eg 'New and Used(Y) from $xxx', where y is the number of other supplier listings and xxx is the lowest price of the listings)

  • ozbs25 on 20/07/2022 - 20:11
    +1

    Completely forgot about ordering this. I guess I'll wait and see they end up dispatching it one day. Don't think we've paid for anything yet so I'm not really fussed.

    • MeesusEff on 25/07/2022 - 13:30

      They just cancelled my order today 😕

      • ozbs25 on 25/07/2022 - 15:18

        Yeah, I just got that email too.

  • PissLUR on 25/07/2022 - 16:14

    cancelled

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