Long story short, I had the famously frequently failing MS Elite 2 controller. I had it replaced 5 times before I told them to just give me my money back.
Refunds appear to come via what I assume is their supplier payment portal (https://paymentcentral.microsoft.com) that looks like it's from the 90s.
I've been expecting a payment since April (45 days after I submitted my bank details), but nada.
Has anyone had a refund from that portal come through? Ever had to reach support for a payment not received? The Xbox support team have no visibility of payments and they unhelpfully pointed me to this very generic mailbox for support ([email protected] - no responses after multiple emails).