Telco Can Not Provide Details of Incoming Calls

b_sean on 28/07/2022 - 11:49

Hi,

One my friend keep saying that he calls me but I never answer the phone. On the contrary, I don't receive call from him at the times he claims he called me. No one else has said anything about it as I am part of large social circle. I tried to contact my service provider with his phone number and asked for logs to see whether he really called me or not. If he really did, then I may be missing out other calls as well which I am not aware of.

However they can't provide info which I find a bit odd. Can Telco's really not provide this data?? Anyone has experienced this before?

TIA

Mobile

Comments

  • Xyzzy on 28/07/2022 - 11:52
    +1

    I would expect they can't legally provide you details of who called you. They could provide you details of who you called though.
    And your friend should be able to show you a log of calls from his phone showing the attempted calls to you - if you really need evidence.

    • jv on 28/07/2022 - 12:38

      I would expect they can't legally provide you details of who called you.

      Why?

      • Xyzzy on 28/07/2022 - 12:44
        +1

        Because I used to work for telstra and remember something along those lines, but its too long ago for me to be 100% sure and I'm too lazy to look it up.

        • Brian McGee on 28/07/2022 - 12:54
          +1

          I would be changing telcos if i approached them with a request of 'did this number call me?' and they declined to respond. Surely that is the bread and butter of why we have phones/telco plans is to be contacted by voice calls.

          • Not SkyNet on 29/07/2022 - 09:41
            +1

            @Brian McGee: Wrong as it is a privacy concern , they may have a private number so giving out a list of who called can breach this, basically personal details or Personally identifiable information (PII) are not to be given out by ANY telco , if they do i would be reporting them for breach of privacy.
            The rule is there to stop it point blank as it is hard for a operator to know what is a reasonable request, yes they have the data but they cannot give it out as you did action that call , if you want to have a list of all calls YOU made that is different.

            • Brian McGee on 29/07/2022 - 10:58
              -1

              @Not SkyNet: So it's a pricvacy concern that you are not receiving calls being sent to your number? I call BS on that. The OP is not requesting any PII data, just that if there is a record of the call, or if it is being blocked at all. It's not a private number as the OP has been getting calls before, how would they have seen the contact if it was a private/no caller id call?

              • b_sean on 29/07/2022 - 11:54
                +1

                @Brian McGee: Thanks for your reply. The calls are not that important. The reason I wanted my service provider to give me details was to make sure that I am not missing out on other calls (that I am not aware of) if his claims are to be true. It's not to prove that he is lying, it's for my benefit to make sure that I am not missing out on other calls that could be important.

                I fail to understand how it could be breach of privacy (from Telco) etc if I am asking info about my own service. If I ask for caller details such as their name/address then it definitely breach of privacy however I am just asking for numbers (to be precise calls from one particular number) that I received calls from during given timeframe.

                • Not SkyNet on 29/07/2022 - 13:19
                  +1

                  @b_sean: the breach is you are not asking about your number calling but another number calling , some people have their number hidden but in the telco records this number is shown still. Once you have someone number then you can reverse lookup this for a lot of things , yes you may have the number but telco policy dictates that NO details of another person be given out to ensure items are not given out by mistake.
                  This is a government mandate, also if you want to read up look at :

                  https://www.oaic.gov.au/privacy/guidance-and-advice/what-is-…

                  here is a quote from it:
                  Common examples of personal information
                  Information about a person’s private or family life.
                  A person’s name, signature, home address, email address, telephone number, date of birth, medical records, bank account details and employment details will generally constitute personal information.[10]

                  • b_sean on 30/07/2022 - 09:52
                    -1

                    @Not SkyNet: Thank you very much for detailed post - it does make sense about private number etc. But in my case, I am giving them (Telco) my mate's number asking to verify whether I received calls during given timeframe. I am not asking for details for ALL calls I received during given timeframe and his number is not silent/hidden.

                    • Not SkyNet on 01/08/2022 - 08:54
                      -1

                      @b_sean: No problem ,Yes I get that but the workers go though training and part of the requirements are that PII is not given out under any circumstances (other then a lawful order). While it may seem like a grey area as you have the number, for an employee to give out that information is a sackable offence. Employees are not allowed to make their own judgment call as each person has their own subjective view so it is a blanket policy to save someone going " I'm sure it ok to give just this bit out" and not knowing it has a bigger repercussions.

                      For Example I may buy a phone for my girlfriend and add it to my plan , I get a bit sus that she may be sneaking around with someone i know but her phone is always locked , so I call the telco and ask to see if that number has called it recently as i missed some calls. as the phone is registered to me if they were like "oh yeah it was called X times over the weekend". it may seem harmless but that could then have unintended reactions for me ,her and even the other guy. you never know so you see while it may all look reasonable as there are so many factors that could be the case; they have to have a blanket policy to keep all safe.

                      While i relise that may be an annoyance i prefer data to be more secure then not secure enough

                      • b_sean on 02/08/2022 - 21:53

                        @Not SkyNet: Thank you very much…gf example is something that I never thought of….thanks again…

  • Muzeeb on 28/07/2022 - 11:59
    +6

    Have you accidentally blocked your "friends" number?

    • JIMB0 on 28/07/2022 - 14:57

      Straight to message bank.

    • b_sean on 28/07/2022 - 15:14

      Hi MS Paint,

      No I haven't blocked him. I did answer his calls a couple of times when I received calls.

  • Jimothy Wongingtons on 28/07/2022 - 11:59
    -1

    these days pretty common for scammers/spammers to spoof calls using exisiting numbers.

    even if telco could give you the info, it would be irrelevant in these cases.

  • bobbified on 28/07/2022 - 12:26

    I've had a few people tell me the same thing. I never switch my phone off - at most, I'd put it on silent so that I can see missed calls later. I've assumed in the past (rightly or wrongly, I don't know), when people have told me, that reception might be shit sometimes so certain calls may not come through. I live in the CBD surrounded by tall buildings.

  • jv on 28/07/2022 - 12:39
    +1

    TIA

    TIO

  • oscargamer on 28/07/2022 - 12:48
    +1

    Is your friend ringing from a silent number? and you've blocked silent numbers?

    • b_sean on 28/07/2022 - 15:15

      No - not from silent number. I have his number saved in my contacts and he claims that he has called from the same number.

  • SF3 on 28/07/2022 - 12:49

    could just be poor reception. thus your phone didn't ring.

    • b_sean on 28/07/2022 - 15:16

      Thats a possibility however unlikely. Due to WFH, I am home most of the times (definitely at home when he claims that he has called me) and I am in good reception area.

  • Domingo on 28/07/2022 - 12:50

    It happens sometimes with the interconnections between the network cores, or if the routing tables get messed up. It can happen at a whole of network level, within a specific area or for a certain number.

    Find out what provider your friend is on and see if you know anyone else with that provider that you can test as well, so you can at least determine if it is an insolated problem or more widely spread.

    A common occurence was when nbn was first rolling out - I know of one instance where a pizza shop couldn't take phone calls from one of the mobile providers which was not great for them.

    • b_sean on 28/07/2022 - 15:18

      Thats a very good point but I receive his calls at times. I can ask him details.

  • Muzeeb on 28/07/2022 - 14:42

    Post and ghost. Good one.

    • djones145 on 28/07/2022 - 14:55
      +1

      maybe his friend called

      • Muzeeb on 28/07/2022 - 14:56

        Finally.

        /thread

      • b_sean on 28/07/2022 - 15:19

        hahahaha…..he did call this morning and it worked.

  • Colin2905 on 28/07/2022 - 15:32

    Do you have VoLTE? If not, it could be a 3G congestion issue, especially if you're on the Telstra network.

    • b_sean on 28/07/2022 - 15:50

      Thanks for your reply. I believe I am in good reception area. However my main point is why Telco can't provide details related to my number.

      • Muzeeb on 28/07/2022 - 16:04
        -1

        There's a little thing called privacy act

      • alxr0101 on 29/07/2022 - 10:33

        "Good Reception" and "congestion" are separate metrics.

        Tower can't route to you if congested, regardless of how good your signal is.

  • lainey13 on 28/07/2022 - 20:36

    They absolutely can. I work in that area. BUT that capability is only reserved for certain agencies eg law enforcement, as allowed under specific legislation, for specific purposes eg a warrant. Finding out whether your mate is lying is not covered under legislation…
    AMA - I won't necessarily answer though!

    • b_sean on 29/07/2022 - 11:51
      -1

      Thanks for your reply. The calls are not that important. The reason I wanted my service provider to give me details was to make sure that I am not missing out on other calls (that I am not aware of) if his claims are to be true. It's not to prove that he is lying, it's for my benefit to make sure that I am not missing out on other calls that could be important.

      Good to know that capability is reserved however I fail to understand how it could be breach of privacy (from Telco) etc if I am asking info about my own service. If I ask for caller details such as their name/address then it definitely breach of privacy however I am just asking for numbers that I received calls from during given timeframe.

      • lainey13 on 29/07/2022 - 11:59
        -1

        Because you don't own the data held by the telco. It might be about your number (again debatable whether you OWN the number, or just paying for a service which happens to be linked to a particular number..) but the data about it is not "yours" as such. There are also privacy issues around this as mentioned by other commenters.

  • reactor-au on 29/07/2022 - 09:43

    Maybe you have a pixel phone, I sometimes get odd issues.

    • b_sean on 29/07/2022 - 11:43

      No, I have iPhone XS

  • xylarr on 29/07/2022 - 11:16

    If it really is important, I would assume he would try calling you again.

    • b_sean on 29/07/2022 - 11:46
      +1

      Yeah you are right…..however my post is more about Telco not providing details related to my account rather than mate can't get through etc…

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