Issue with Car 2 Months out of Warranty

ShortyX on 12/08/2022 - 15:46
Last edited 12/08/2022 - 15:48

Our 2015 Kia Sorento had the engine light come on yesterday and became gutless.

I checked the code via the ZUS app (using the OBD-II reader) and the code is P2563, indicating an issue with the Turbocharger Boost Control Position Sensor (TBCPS).

I took it to a mechanic and his quick diagnosis is that it is an issue with the sensor (sealed as part of the turbo unit) or a cooked turbo. The arm (or something) of the turbo could be turned ok so he's thinking it is probably more related to the sensor.

It's booked in to the dealership for 23rd August but the warranty expired 9th June 2022. The dealership said that once they've diagnosed, they could talk to Kia Australia and request to have it repaired under warranty as a gesture of goodwill since it is just outside the warranty period. If they decline, I'd be up for at least a $160 diag fee then repair costs if I get it repaired there.

Has anyone had any experience with requesting warranty work on a car that is just outside the warranty period? If so, what was the outcome? I'm aware that every manufacturer and specific case is different, but any feedback appreciated.

Automotive Car Kia SUV

Comments

  • KeplersLaws on 12/08/2022 - 15:50

    Do any special provisions apply for motor vehicles under ACL?

    If not, wouldnt it just be the standard 'reasonableness' argument — i.e. you'd be arguing it's expected a car, bought new in 2015, duly serviced according to the recommended interval, should 'reasonably' last longer than 7 years?

    • jv on 12/08/2022 - 17:40
      +1

      should 'reasonably' last longer than 7 years?

      Not wear and tear on parts….

  • spackbace on 12/08/2022 - 16:02

    You'll be fine, I'm sure the dealer/manufacturer will come to the party

    Question though, how many services were done through Kia, how many were done with an independent?

    • ShortyX on 12/08/2022 - 16:07

      Thanks Spackbace. All services have been done at the Kia dealership.

      • spackbace on 12/08/2022 - 16:08
        +10

        You'll be fine :)

      • jv on 12/08/2022 - 17:41

        If they value you as a customer, they shouldn't charge you.

        If they want to lose you to another mechanic, then they will…

  • Hybroid on 12/08/2022 - 16:08
    +1

    If all services were done at dealership then they do actually cover things like this under "goodwill". There's a good chance. Hopefully.

  • knasty on 12/08/2022 - 16:21
    +1

    I had a similar scenario with a Sorento 6 months out of warranty. The issue was known and the subject of an extended warranty by Kia USA, but nothing in Australia. The dealer charged me the $160 assessment fee but Kia covered the rest under goodwill (I would have gone down the ACL route if need be).

  • John Kimble on 12/08/2022 - 16:25

    I got a brand new engine (they said at least ~$10k worth of parts and labour) from VW Australia, well out of warranty…

    https://www.ozbargain.com.au/node/382932

    • brendanm on 12/08/2022 - 16:37
      +2

      118tsi by any chance? 😂

      • John Kimble on 12/08/2022 - 17:12

        Glad I got rid of it!

        • brendanm on 12/08/2022 - 18:18

          I'll bet, they are a garbage engine.

  • thatonethere on 12/08/2022 - 16:56
    +2

    Should be ok. Just don't karen it and should be fine if you have regularly serviced the car at the dealer.

  • Overclocked91 on 12/08/2022 - 17:25

    I had a 2011 golf that even VW couldn't diagnose the fault. But all the repairs were still covered under goodwill. Otherwise, it would have been thousands.

  • BigBucko on 12/08/2022 - 18:23

    As mentioned don't Karen it…go with the flow…black and white it's out of warranty so anything is a bonus.

    My ford side mirror went. motor died, 1 month after warranty finished, I got lucky and they fixed it at no charge. Could of helped that I got the car serviced each year at same Ford depot though.

    Good luck.

  • prinsenhof on 12/08/2022 - 19:05
    +1

    My subaru was 2 years out of warranty and they covered repairs to the air conditioner. Got it serviced 50/50 at the dealership/independent over the years.

    They asked if I was the original owner, seemed to tick a box of theirs for the "goodwill" form.

  • Slinky0111 on 12/08/2022 - 21:33

    Nissan Australia replaced my cvt gearbox under goodwill. Car had never been serviced at the dealership, only had to pay the $400 diagnostic test. It was over 5 years out of warranty however the gearbox failure is a pretty common issue with the cvt.

  • shahdevang87 on 13/08/2022 - 22:45

    I had similar issue with Hyundai, 10 months out if warranty. I did invoke ACL. They finally covered with no cost.

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