Is there anyway accessing an ombudsman type organisation to collect FlyBuys that are redeemable but the vendor will not honour? ( Coles CC sign up 40,000)
The Coles team acknowledge I have met requirements but cannot work out why I have not been credited. And there default response is we'll get back to you …but never do
Would be a shame to led Coles off the hook for $200 , when they have charged me the annual $100 CC fee already.
purview
I have brought dishonour to my family
Have you made a complaint or an inquiry over the phone/email about the missing points?
You need to make a formal complaint about it. You will need to figure out how to do this yourself as I do not know how to make a Coles formal complaint, but the detaisl should be on the coles web site somewhere.
when they have charged me the annual $100 CC fee already.
The ombudsman for credit card disputes (and other financial services) is the AFCA. To escalate your complaint to AFCA you need to first exhaust the internal complaints process for the card issuer.
Try contacting flybuys instead of Coles?
Card issuer nab/Citibank?
This. The company to approach is FlyBuys, Coles doesn't have access to the systems to actually credit the points.
Would be a shame to led Coles off the hook for $200 , when they have charged me the annual $100 CC fee already.
Why didn't you just cancel the card before the fee kicks in and apply for another?
Sounds like a new signup, so you can't/wouldn't cancel before you even start doing X to get the signup bonus.
Not sure how you will go, but I think it would fall under the Banking/Financial ombudsman (ie. you took out a financial product and they have failed to honour the terms).
Christ that hurt my head to read.
That's what happens when you type on an ok computer and not a good computer.
Thank you all….next steps
1.Coles internal complaint ( I've exhausted chat,phone lines etc)
2. Then AFCA
A lot of grind to do for $100.
Aside from this, my consumer experience of the Coles ecosystem has been poor and cost a lot of time for no significant bargains
= failed Click & Collect ( no-one available to bring goods to car )
= Click & Collect unavailbilty of product around 40,%
= Paywave on CC only Apple and Samsung
=low fi Apps and website
= This points thing
yep agreed….coles & flybuys has gone to shit lately
lol…downvoted by coles reps & staff
File Afca complaint against Citibank. And watch as all of a sudden you are their top priority.
There's pretty much no way of dodging the first year cc fee
Also how long have they had to sort it out?
Tell that to amex
Set a deadline, with the next step as going to a regulator as discussed above.
Might this be part of the ACCC perview?