I have to say.. I've bought from techfast a few times and not only are they actually very slow. They have terrible customer service and quality control.
First I purchased a PC and they sent the entire thing in parts when it was meant to be a prebuild. So I had to take the whole package back to the post office to send it back to them and wait all again for them to actually build the PC and send it.
Secondly I specifically asked for them not to send one particular brand of GPU, they advertised they had a few different brands being sent out. They sent the only one I didn't want.
Thirdly I requested that I receive the GPU box, they did not send it.
Fourth, when the PC arrived it had been built so poorly that fan cables were in the way of the fans and made a terrifying sound as soon as I switched on the PC. Is it that hard to pull the cable taut and cable tie it to a fixing point in the back of the case?
Fifth, one of the RAM modules was not fixed in place upon arrival, they have a locking mechanism so it obviously wasn't ever actually connected properly.
Sixth, the PC would not boot to Windows after resolving the RAM issue. Had to spend an hour troubleshooting and playing in the BIOS as they hadn't set the PC up properly. They hadn't set boot priority and I had to disable 'LAN PXE Boot Option ROM' and 'Network Stack'.
Seventh, the system did not have any network drivers installed. I was instructed to use a second PC to download them and then manually install them myself.
After all this the PC seemed to be okay for a while. After a couple of months the PC would just auto shut itself down. I have had a lot going on in life and I own another system so I put it in the too hard basket for a while.
Then 2 months ago I finally contacted them to advise what was going on with the shut-down issue.
It turns out the poor quality AIO that they supplied is faulty. They say that the system is no longer under warranty but the AIO is, and if I want it to be replaced I have to pay for shipping both ways and wait for it to be assessed.
This would cost me roughly $34 in shipping (not including shipping insurance) and waste even more of my time. I don't trust the competence of the staff there for obvious reasons so I decided to replace the cooler myself. Low and behold the system hasn't crashed once since.
Now TechFast won't budge on replacing the AIO unless I agree to pay shipping both ways.
All in all, a freaking nightmare to deal with. ACCC states that buyers are entitled to recover reasonable postage costs if items are found to be faulty.
TechFast doesn't care.
Terrible company with terrible customer service and quality assurance.
Never again will I deal with them and I will be spreading that message far and wide.
Edit:
They know I've been involved in a (not at fault, rear ended by negligent driver) motor accident recently and have suffered considerable injuries. They know that I can't just mosey on down to the post office.
They know that the ACCC says that buyers should not be out of pocket for warranty returns.
They know that my PTSD doesn't allow me to handle stress well. They know that I didn't want to have to resort to the ACCC.
They don't care. I feel so stupid for spending around $6000 with this company.
Edit2:
I would like to write to say that Luke/Techfast has been in touch and made significant steps to amend for the massive issues that have occurred throughout this entire procedure.
He has accepted full responsibility for the issues and has provided a reasonable and fair outcome.
I would like to make it absolutely clear that Techfast had plenty of opportunity to resolve the concerns privately and failed in doing so. There would never have been need to make this post had they done that in the first place, and had I not publicly complained I would never have received satisfaction.
I would like to believe that Luke wasn't personally aware of the extent of the issues and the lack of customer support, as once Luke took over, he took it very seriously.
Thank you Luke for doing the right thing. As I have said above, the measure of a company is not how they perform when everything goes right, but how they react when everything goes wrong.
I am happy with the resolution.
Seeing this I just felt the need to share my own experience with TechFast.
I purchased a case from them (I already had the rest of components) as another seller cancelled my case order. So I urgently needed one. Not only did they prioritise my order, but they shipped it out within an hour or two of me placing the order.
Furthermore, it was well packaged. However, when it arrived it was missing the side panel. It only took a single picture and an email, no receipt, no proof of purchase for them to express post the side panel to me at no cost.
TechFast has great customer service in my personal experience.