Harvey Norman Acer Nitro 5 Promotional Offer of COD: Modern Warfare 2

LGrey 13 on 25/08/2022 - 11:29
Last edited 26/08/2022 - 00:27

So long story short, I purchased the Acer Nitro 5 15.6-inch FHD i5-11400H/8GB/512GB SSD/RTX3060 6GB Gaming Laptop
NH.QEUSA.007 4710886803607 (https://www.harveynorman.com.au/acer-nitro-5-15-6-inch-fhd-i…) on Harvey Norman website on 19 August and then picked up on 20 August. Now there were some comments on the same deal saying that people who purchased said laptop should be eligible for a digital code of Modern Warfare 2 but there was no actual offer listed on their website (one Ozbargainer was able to save a Google cache with the promotional offer listed on their website for the laptop). What weird was that another Ozbargainer was kind enough to send me a copy of his online invoice with the offer listed there and his purchased date was 22 August.

Now when I contacted Harvey Norman Online Support, they said that the offer was listed from TODAY 25 August until 29 August (conveniently) and that I should not be eligible for such code. However they are not the code supplier as they simply linked the code claim to Intel's Software Advantage Program at https://softwareoffer.intel.com/ ; to which I did try to lodge in a claim for the digital code and still waiting for a reply.

What do you think about all of this? Have I known that there was an offer for a free game I would have bought the damn thing after today but apparently since I bought it online so my Harvey Normal local store just told me off to deal with the Online Support department. This is definitely not a good CS as they messed up their own promotional offer and then confused the hell out of their customers.

Update: Thankfully Intel has confirmed that I am still eligible for the promotion regardless of my purchase date being earlier than 25 August. Just click the link https://softwareoffer.intel.com/ and follow the instructions to claim your digital code of MW2. Hope it helps anyone who might be looking for this information.

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Comments

  • universe on 25/08/2022 - 13:44

    Sounds like business as usual for Harvey Norman.

    But to be honest, it isn't their problem because it's not their promotion.

    • AssociatedBewareOfThe Dog @ Harvey Norman on 25/08/2022 - 13:45

      Yes, but the info was on the HN site early?

    • Grey 13 on 25/08/2022 - 14:26

      While I understood that perfectly, if I knew about the date of the promotion I would have postponed the purchase and waited till the offer was valid.

      • AssociatedBewareOfThe Dog @ Harvey Norman on 25/08/2022 - 15:10
        +1

        Exactly. Nothing worse. Technically the offer should fall under the 7 Day Shoppers Guarantee.

        • JoeBogan on 26/08/2022 - 00:00

          Literally the first exclusion.

          "Offers which include cash back, bonus, bulk purchase, quantity limits or packages."

  • AssociatedBewareOfThe Dog @ Harvey Norman on 25/08/2022 - 13:44
    +1

    Go back and visit the store, and ask for the franchisee, or manager. There is usually a sign near the register, with their names on it. Have printed copies of the cached info, as obviously there was an issue with online incorrectly releasing the promo details, and someone has discovered it (or another end user had the same issue). Bring your notebook with you, and see if they can 'return' the item, then re-invoice it on a new Invoice. It's 5 minutes of paperwork at their end.
    If you have no luck, than raise a complaint, and upload the images to imgur, and paste the link in the box.

    Best of Luck.

    • Grey 13 on 25/08/2022 - 14:26

      Thank you for the detailed instructions. Will try it that way.

      • AssociatedBewareOfThe Dog @ Harvey Norman on 25/08/2022 - 15:07

        Just be nice, firm and smile. Up to you if you tell them that you will complain.

        • Grey 13 on 26/08/2022 - 00:29

          Hey my claim via Intel went through and they approved it. Thanks for your help mate :)

  • JoeBogan on 25/08/2022 - 23:47

    I hate Harvey's as much as the next ozbargainer but you bought the laptop through the deal without the offer of the bonus game as it wasn't mentioned on the deal nor on the actual website.

    The store passing you off to the online department is actually correct in my view. Not sure how you view this as them messing up their own offer. There more than likely was a start date that you missed out on by a day or so, *!@$ happens. Move on bro.

    • Grey 13 on 25/08/2022 - 23:56

      I will try BewareOfTheDog's advice first before throwing in the towel. The fact that the promotional offer went on EARLIER than it was supposed to was their mess. Wasn't being too unreasonable here, just want to see if I am eligible for the code or not that's all.

      • JoeBogan on 25/08/2022 - 23:58

        That's not the point I'm making, you bought it without it being listed either on the deal or the website and someone else sent you a cached pic of the bonus.

        Sounding real entitled right now I'm not gonna lie.

        • Grey 13 on 26/08/2022 - 00:03

          You're entitled to your own opinion for sure. I did state that if I knew the promotion was on today then I would have held off the purchase for sure. Also it would help if they could have extended the backdate of the promotion to around 18 August when the deal was first posted here on Ozbargain I am sure that would be less of a blow.

          Also you are not truly an Ozbargainer if you don't try to squeeze your luck with promotions and freebies even if it means jumping through a few hoops. If I am not eligible for the code at the end then it's fine but gotta try.

          • JoeBogan on 26/08/2022 - 00:09

            @Grey 13: I guess I value my time different to you. To me going back to a store twice, the travel time associated, the time wasted waiting in store is not really worth my time. But hey, you do you.

            • Grey 13 on 26/08/2022 - 00:11

              @JoeBogan: I'll do a round trip to local Scorptec to return a cable anyway so let's see how it goes. If going the distance gets me the digital code to a game worth $79 on launch it ain't too bad.

            • Grey 13 on 26/08/2022 - 00:28

              @JoeBogan: Hey looks like my claim with Intel went through. Saved me the trips and the hassle of having to deal with store reps.

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