Order of events:
11:45am - Order placed
1:30pm - Enquire about order, receive a $10 coupon as compensation
2:04pm - Food delivered
Does anyone think I should push for a full refund? How ridiculous is a 2.5 hour wait after ordering your food?
Menulog order arrived in 2 hours 19 minutes - Ask for full refund?? Poll
dabs on 02/09/2022 - 14:17
Poll Options
- 206Ask for refund
- 5Take $10 voucher
- 1Use Ubereats from now on
- 12Start packing lunch
- 5Do nothing
Related Stores
Comments
I am not too sure whose fault it was.
The burger was kind warm but the chips were pretty garbage.
2 hours sitting in a bag will destroy any fast food except indian. Chips will be absolute rubbish.
You'd know immediately if it was sitting with the driver for more than an hour or not, or if it was the restarurant.
It is entirely possible that the deliverer was quality testing the food for you before delivering it.
But still 2.5 hours is too long.
Yeah I've had plenty of long waits with menulog before. I usually order 3-4 times a week for lunch at work.
But 2 hours and 19 minutes takes the cake and I am pretty dissatisfied with a $10 voucher as a sorry.
After chatting with menulog customer service(they have no phone line woop woop), a solutions team member will be in touch in the next 2-3days.
Have you ordered from that place before? If so, what is the typical wait time?
If not, did you ask the driver what happened?
I've ordered from the place before and usually the food arrives in 30-40 minutes. Which the estimated delivery time reflected after placing the order. Then it kept getting delayed and delayed until I had enough and contacted Menulog (you can only chat online to menulog customer service).
I didn't ask the driver what happened.
I didn't ask the driver what happened.
Why not?
cuz there's plenty of people who don't want/like to talk to strangers face to face?
@OMGJL: True, they probably like to do it online instead, answering questions that weren't directed their way.
@Savas: I wouldn't mind posting online, as you won't know who I am and what facial expression I had, but I tends to avoid unnecessary face2face communication with stranger when I can.
not that I can't talk to strangers, in fact I can usually talk and get familiar with strangers quickly (in a good way), but I still avoid it when I can.
Just means that either ML is short staffed or the restaurant was slow. It happens.
The time of order enquiry in relation to delivery time makes me suspicious there was an issue with the order ever arriving at the restaurant.
But also, the driver will only receive an order request when food is nearly ready. The app should also tell you when the driver collects your food, there could have been no drivers around or if he collected it an hour before you got it, it was probably him multi-apping.
The weird thing is that the order status was showing "Driver at the restaurant" probably from 12:30pm. When the status never changed till 1:30pm, that's when I enquired. As it was odd that he would be at the restaurant for that long to collect my food.
probably from 12:30pm - never changed till 1:30pm,
That’s because restaurants have a fixed preparation time set on their tabs, theirs a countdown that begins as soon as they accept an order…
If the restaurant can’t adhere to that promised time, they have to adjust the waiting time or atleast delay the order. If they don’t do that, the app automatically signals the drivers to go pickup the food and quite often due to the restauranteur’s fault, the poor driver has to wait at the restaurant until the food does get ready.
I think that’s what’s happened here…
The other side of the problem is when there isn't any drivers in the area. Restaurant prepares the food but no driver can be assigned and it just sits there. I've had instances where restaurants wouldn't even accept the order (stuck on waiting for confirmation). I assumed the restaurant are able to see if there any drivers around before they accept the order
I assumed the restaurant are able to see if there any drivers around before they accept the order
Na, they can’t do that but you have made a few good points other than that.
I remember seeing all these food delivery companies in China back in 2013 before we had anything like that in Australia. I thought at the time that it wouldn't work here because Australians would never be that lazy and useless to get their own food. Nope, how wrong I was..
Australians would never be that lazy
I wouldn't be so confident after seeing the number of people who "centerlink for life".
Same here but I didn’t think it was cos Aussies are fat and lazy but it’s because no White Australian would ride a scooter to deliver food.
And I was right, because the main group of people who deliver food from what I’ve seen (when they pick it up at restaurants) are migrants, probably recently arrived.
that lazy
i usually order through food delivery mainly during work hours as the round trip to my closest HJ/ Maccas / kfc is still a good 20 min
Well, Australians do drive to Gym, and park at the nearest spot to the front door, and walk inside to do cardio workout.
Walking is not cardio. You don't get your heart rate 80% of your max rate or whatever by walking, so if cardio or resistance is what you're after then parking close makes sense. It saves time for more cardio/weights.
Yeah it's pretty astonishing how lazy people are. I know friends who are fit and active yet will still order food from around the block every now and again instead of walk the 5 minutes. Boggles the mind.
We had a similar thing last year with Menulog. When we contacted them they said it was delivered, and told it was put through the front gate (which we don't have) GPS location data showed our street.
We thought they must have been busy. In the end, no one could send any food as it was too late. The restaurant concerned said the chef had gone home (but you could hear him using his Wok in the background).new menu log advert with 2 hour guitar solo by slash is in order.
Depends how big the order was. They will only fully refund the first few, so maybe save the refund for a bigger order.
Oh my goodness… thats awful… Im going to wave a fist at a cloud.
Your food would not be up to scratch after that long. Push for a full refund.
Not the same situation, but a recent order of ours was updated to delivered, though it was nowhere to be found.
After finally getting through to someone on their chat, they gave us a full refund, but split it into two vouchers.
When we ordered again, we found that we could only use one voucher per order - about half the total cost. A crafty way of guaranteeing more revenue…
Vote with your feet and bring/get lunch.
I've used them twice and never really cared for them much, even after a half hour wait time the food was luke warm and average at best. I'm not paying a marked up price with an additional delivery fee on top of it for that privelege.
Plus the daily walk does me good.
Sympathies though if you're fairly isolated.I do wonder how people survived before Ubereast/deliveroo etc sometimes.
My local mcdonalds says 20-35 min delivery on menulog and 5/5 times I ordered took 2 - 3 hours.
They have 2/5 stars. I stopped using it the day it got to 3 hours, I called them and said dont worry ill come pick it up. Theyre a 8 min drive away, and I only used when I was too drunk to drive.
Btw whose fault was it
Restaurant was negligent/busy and delayed your order or was it the driver ?
Was the food warm when you got it ?