[Unobtainable / Listing Error] Star Wars - Black Series Obi-Wan Kenobi Force FX Elite Lightsaber $59.12 @ Amazon US via AU

BargainsGrabber on 14/09/2022 - 13:43
Last edited 23/09/2022 - 01:46 by 1 other user

Reason: Listing error, items not as described. Amazon customers have been receiving a Play-Doh Kitchen Creations set instead of Star Wars Obi-Wan FX Lightsaber.

Another pre order pricing error from Amazon (RRP on these are $499)

Credit to the discord ping

Release Date: 1 October 2022

Be careful: I have placed an order but the order detail shows an image of Play-Doh but the title is for the light saber

Here’s a listing proof for Amazon chat later :)

Features & details

ADVANCED LIGHTS WITH SOUND EFFECTS: Combining advanced LEDs and entertainment-inspired sound effects, the Obi-Wan Kenobi Force FX Elite Lightsaber is the most realistic Force FX Lightsaber yet

PREMIUM DETAILING FOR AUTHENTICITY: The Obi-Wan Kenobi Force FX Elite Lightsaber features design and deco based on Obi-Wan Kenobi ‘s iconic blue Lightsaber featured in the Star Wars: Obi-Wan Kenobi series

ENTERTAINMENT-INSPIRED EFFECTS: Use the switch and button on the hilt to activate entertainment-inspired sound effects, progressive ignition, battle clash effect, duel effect, and battle sequence mode

INCLUDES STAND AND DISPLAY EMITTER: Proudly display this Lightsaber on the included stand, with or without the removable blade, and show off the included display emitter

BUILD AN EPIC COLLECTION: Look for other Star Wars The Black Series premium roleplay items such as Force FX Lightsabers and helmets (Sold separately. Subject to availability.)

General Discussion

Related Stores

Amazon AU

Marketplace

Comments

- - - - I Smell Pennies on 19/09/2022 - 14:57
        
        @AdamFury: Interesting to see how this goes
        
        AdamFury on 19/09/2022 - 14:59
        
        +9
        
        @I Smell Pennies: @Ricko98 @I Smell Pennies. Got frustrated and asked to speak with a supervisor / manager. Got transferred and was instantly more helpful. Tried for the 'can you send me the item I ordered' but no luck - he said Amazon have mixed up the item and it's been removed from the website. What I did manage was a full refund 'without the hassle of returning' so I've got 3 free Play-Doh sets I guess!
        
        avivadz on 19/09/2022 - 15:32
        
        +1
        
        @AdamFury: In terms of outcomes for this order, I think you've just set the gold standard.
        
        Riqodex on 19/09/2022 - 15:35
        
        +1
        
        @AdamFury: Well I hope my outcome would be the same once the package arrives, I for the love of god DO NOT want to have a return hassle.
        
        BargainsGrabber on 19/09/2022 - 15:46
        
        +2
        
        @AdamFury: I guess we’d be seeing a lot of these Play-Dohs on the marketplace
        Get ready for the “Hi, What’s your lowest?” question ;)
Riqodex on 19/09/2022 - 16:51

So this is the listing for the actual product

3.62 x 40 x 7.52 inch
3.49 pounds
zmigo on 21/09/2022 - 12:47

+1

Yep received some Play-Doh today, time to hit up the amazon live chat.
- I Smell Pennies on 21/09/2022 - 13:06
  
  keep us updated
  - zmigo on 22/09/2022 - 13:37
    
    Ended up going into live chat today and I think I hit the jackpot compared to some other peoples experiences. I told the rep I received the wrong item and right off the bat he said "I will make an exception for the return and issue a full refund". In and out of chat in like 2 minutes. So got some free play-doh which I can't complain about! XD
nicholasv on 21/09/2022 - 14:14

+1

Got my playdoh today. Will try the Amazon chat, misses will be happy if I get to keep the playdoh

UPDATE
Just spoke to an agent on live chat and explained that the wrong item was received. They insisted that the item would need to be returned to be able to get a full refund. I said that I wanted the item I ordered and they replied that there isn't anything they can do. I requested that I speak to their manager and they stated that is only available over phone.

When I spoke to their manager they said the same thing but I persisted in my request for the item I ordered. They said they will look what they can do and put me on hold. After about 13 minutes on hold, they came back and said that the pictures on the listing show the playdoh, and I explained that at time of purchase it showed the images of the lightsaber. They then agreed to provide a full refund without needing to return the item.

YMMV, but I don't think you'll have much luck via chat. Just keep persistent and you should be able to get to keep the item with a full refund. Whole process took about 20 minutes.

Here is screenshots of the chat: 1, 2 and 3
- Riqodex on 21/09/2022 - 15:46
  
  Wow that's a nightmare! Good thing it worked out at the end. Also does anyone know how I can provide a screenshot image for the chat on the Amazon app? Or is that not possible?
- wtfnodeal on 21/09/2022 - 15:58
  
  -1
  
  No sh!t, I paid for a brand new coffee machine and they sent me a used coffee machine. After tens of live chats and emails they still insisted that I needed to lug it to the nearest drop off point to return it and refused to get a courier to pick it up from my house.
uzz30 on 21/09/2022 - 16:30

+1

Thought I was buying a light sabre but received play doh today. No convenient return points near me, so I'm off on an unexpected journey.

Feels like I'm part of a parable
OzBMate629 on 21/09/2022 - 18:07

+1

So, after contacting them and speaking over 1.5 hours, half of which was on hold, I came to a conclusion in which I was able to get an adavanced refund which has already been processed, and also able to purchase the actual lightsaber once it comes in stock at the price it was originally listed as ($59.12) as long as I mention to CS that I had this issue before and there is a note down on my account to purchase the actual lightsaber at $59.12, whether it be a partial refund after the total price (should be $499) or a special order link with the specified price.

Note that this is after persisiting for an hour that I would like to purchase the lightsaber at the price I paid for it.

I would also have to return the Play-Doh set once I purchase the item. I highly doubt this is going to be the case, seeing as the lightsaber will retail for $499 in OZ, but if so, It would be quite a steal and with a story for the ages.
- BargainsGrabber on 21/09/2022 - 18:09
  
  Congrats! Mine is due for delivery tomoz according to CODEX so I’ll be hopping onto the live chat after
upliftcontrol on 21/09/2022 - 18:11

Just got off chat with customer service, "1 time" refund but I can keep the item.
Gehirn on 22/09/2022 - 11:32

+1

Well we can all make Play-Doh lightsabers now.
ozvictor on 22/09/2022 - 11:54

+2

Finally received my order, this is the picture
- ozvictor on 22/09/2022 - 13:23
  
  Updated: called amazon and they initially requested me to send the items back for a refund, I refused claiming waste of my time due to their fault. Then they put m on hold for 10 mins and agree to refund and let me keep the item.
ztune on 22/09/2022 - 12:16

Best they could offer was $10 credit and a refund, but I still need to drop the item at parcel point, cbf talking to them over the phone
BargainsGrabber on 22/09/2022 - 13:09

+1

Update: Spent about 30-40 mins on the call with Amazon, operator gave a refund, I get to keep the item, and managed to get $15 promotional credit through asking
YMMV
Dominic on 22/09/2022 - 14:57

+1

I have to return play doh with an advanced refund but I get to purchase the Lightsaber for the deal price when it becomes available!
- Riqodex on 22/09/2022 - 15:14
  
  How would this even work?
  - Dominic on 22/09/2022 - 15:56
    
    Said they'd process the price difference as a one time exemption. Similar to OzBMate629 I guess.
    - ztune on 22/09/2022 - 16:02
      
      I messaged them again they gave me $15 credit and "promised to refund for the difference amount" once there is stock if I purchase it again.
      - OzFrugie on 23/09/2022 - 09:54
        
        @ztune: Do u have to return ur item?
        
        I was given choice to return and given 10 credit, or keep item but no credit..
        
        ztune on 23/09/2022 - 12:31
        
        @OzFrugie: They said I have to but I noticed they cancelled the return process and I have $15 credit in my account.
    - unity1 on 23/09/2022 - 02:08
      
      Same but I don’t think they will honour their offer. Anyone got the link to the correct item on Amazon AU?
JDogman on 22/09/2022 - 16:15

+2

Refund and get to keep mine. My kid will be happy.
- georgev on 22/09/2022 - 19:26
  
  same here too. done via live chat
OzFrugie on 22/09/2022 - 19:50

Does anyone here know how to check the Amazon credit which they gave? I could not find it in my account anywhere
- hamza23 on 22/09/2022 - 19:51
  
  Easiest way I found is to add something to your cart, take it to checkout and see if the credit applies against the total.
- Tyrannosaurus Rex on 22/09/2022 - 19:54
  
  Go to your account then click on payments and it should be in Rewards & Balances.
Siuto on 23/09/2022 - 10:39

+3

For those still keeping track of this, like everyone else I received the Play Doh set and manged to get it refunded while getting to keep the playset and have some promo credits as well, so it's fine on that front.

When I asked about the possibility of purchasing the lightsaber in the future for $59.12, I was told (like some of the other users here) that I can contact customer service to get it price matched and get the price difference refunded. However, they insisted that the refund of the price difference will be in the form of a gift card (as in store credits). So if you are going to attempt this, you may end up with say $400+ Amazon credits. I suggest contacting customer service before making the actual purchase, just so you know what you are getting into.
- Riqodex on 23/09/2022 - 11:56
  
  Was this through chat or call?
  - Siuto on 23/09/2022 - 14:20
    
    It was chat.
Ethan Bargain-Hunt on 23/09/2022 - 12:04

Like everyone else I received playdoh so went straight to the chat.

I was told to "Just keep that package with you, when we arrange a replacement after new stock available, we will arrange for return as well."

I kept asking whether it would be the lightsaber that I will get, not playdoh and they confirmed that it would be the lightsaber.

So pretty much what ^^Siuto^^ said.
skido on 23/09/2022 - 13:33

+7

was provided a refund without returning the items. just hopped onto chat again, asking about honouring the price. rep replied:

if you what to place the order again, you want to know if Amazon will honor the same price and the answer to that is yes, but the item should also be sold by Amazon [AU]

so I found a similar lightsaber shipped & sold by amazon au, asked if they can refund the price difference if I purchased it now, as its just a different colour/style
rep said the price difference is too large. they checked with supervisor and was approved to issue a $200 promo credit instead. happy with that tbh :D cheers OP!
- Hinee on 23/09/2022 - 13:45
  
  So you ended up paying $225 for Rey's lightsaber?
  - skido on 23/09/2022 - 13:48
    
    nup, I didn't have to use the promo credit on the lightsaber. could be for anything shipped and sold by amazon au
    - Hinee on 23/09/2022 - 13:49
      
      Oh right gotya. So you have playdoh, $60 refunded and $200 Amazon credit. What a ride!
- blues99 on 23/09/2022 - 14:07
  
  wow great result thanks Jeff
- Skinnerr on 23/09/2022 - 15:05
  
  Damn thats crafty. I just did mine, gave a song and dance, asked about waiting for it in the future, but rep said no. Put me on hold and got $20 promo credit.
- OzFrugie on 24/09/2022 - 02:28
  
  I was told if I buy that Rey one for $425 and when it's delivered, I can contact chat to get the price difference credited to my account.
  It's risky but I was assured that they have put a note in the system so next support person is aware.
  
  Do you think this is safe or it's too risky?
  I took a screenshot of the chat but not sure if it's possible to attach file in the chat?
  - Riqodex on 24/09/2022 - 03:27
    
    Let's look it this way, if they 100% will do it then go for it! But the thing is, the price difference would probably come in gift cards. So, if you don't mind spending $425 in exchange for amazon gc then you should do it, at the end of the day if they back out and not kept their promise, you can just send it back and refund. That's the only risk I see, converting your money into amazon gc.
    - OzFrugie on 24/09/2022 - 03:32
      
      Amazon gc has no expiry right?
      - Riqodex on 24/09/2022 - 03:33
        
        @OzFrugie: Yup
        
        OzFrugie on 24/09/2022 - 03:34
        
        @Riqodex: Who pays for return shipping to get full refund?
        
        Riqodex on 24/09/2022 - 04:56
        
        @OzFrugie: Im pretty sure cs will help you with a return parcel to be sent out.
        
        OzFrugie on 24/09/2022 - 11:58
        
        @Riqodex: Interesting. If i purchase it then ask for refund of the price diff $365 in amazon gc, then ask for a return and get the refund $424.. i wonder if that would work.. if so, would profit $365 lol
        
        Riqodex on 24/09/2022 - 12:11
        
        @OzFrugie: Don't think that would work, but you can try. Correct me if I'm wrong but wouldn't they just refund only $59.12 because that is what you initially paid for the error one?
BeenKl on 23/09/2022 - 14:53

Refunded without returning, but when I asked about honoring the price, the response I got is “No”.

Disappointed:(
- Skinnerr on 23/09/2022 - 15:06
  
  You give up too easy mate. Be persistent, summon your inner Karen and demand to speak to the manager!
  - BeenKl on 23/09/2022 - 15:22
    
    Yeah I noticed, and I am now asking for more again. Already spent 2 hours dealing with this.
- BeenKl on 23/09/2022 - 16:44
  
  Updates: After switching 8 agents, finally the last one issued me a $20 promo.
Skinnerr on 23/09/2022 - 15:10

Incoming glut of play doh on ebay and gumtree.
papagoose on 23/09/2022 - 20:24

+2

I guess enough people have gone through customer service now, I received an automated message saying it was the incorrect product, and they've already processed a refund without return and given a $5 gift card. All in all, free play doh and $5, not a bad outcome
jugsy on 23/09/2022 - 20:26

+3

"Hello,

We’re contacting you in regards to your recent order # .

We've noticed that when you ordered this item, the product details section stated that this item was ‘Star Wars The Black Series OBI-Wan Kenobi Force FX Elite Lightsaber with Advanced LED and Sound Effects, Adult Collectible Roleplay Item’. This is incorrect. The item you ordered was ‘Play-Doh Kitchen Creations Colorful Café Playset, with 5 Colors, Play Kitchen Toys, Preschool Toys for 3 Year Old Girls and Boys and Up, Non-Toxic’.

We're sorry for the inconvenience. Despite our best efforts, with over 100 million items available on our website, unfortunately errors can occur. In this case, we're unable to offer the Star Wars Lightsaber item.

We have refunded the cost of your order to your initial payment method. If you paid by credit card, please wait 2-10 business days for your bank to process the refund. For any partial or full payments by Gift Card, the refund has been automatically applied to your account.

There is no need to return the item, please feel free to keep or donate it at your convenience. If you would like to return the item, please visit our Online Returns Center to view available return options: www.amazon.com.au/returns.

In an effort to compensate you for the inconvenience, we have applied a $5 Amazon Gift Card to your account. Your Gift Card balance will be automatically applied to your next eligible order. You can view your balance and usage history in Your Account here: https://www.amazon.com.au/gp/css/gc/balance/

Please accept our sincere apologies for the inconvenience caused by this error.

Thanks for your understanding,

Amazon Customer Service
Amazon.com.au
https://www.amazon.com.au"
- shortielah on 23/09/2022 - 20:28
  
  +1
  
  Yep, just came to post this too haha
- avivadz on 23/09/2022 - 21:59
  
  +2
  
  Looks like the hard work of Ozbargainers has forced Amazon's hand in providing a reasonable and efficient response to this error. Congrats to all those who managed to snap up the free playdoh!
- OzFrugie on 24/09/2022 - 00:43
  
  Did this get sent to you after you contacted them or inadvertently?
  - Riqodex on 24/09/2022 - 01:00
    
    If I'm not mistaken I'm pretty sure people who ordered the item got this notification but not sure if people who already got the item delivered got the notification since I'm still waiting for mine to arrive.
  - jugsy on 24/09/2022 - 14:28
    
    I haven't done anything, came out of the blue
superdoedoe on 23/09/2022 - 20:40

+1

Amazon email just went out regarding the order. Basically saying a refund and you get to keep the Playdoh
Riqodex on 23/09/2022 - 22:19

Chatted with the 1st cs, after 30 mins he bailed on me lol, got transfer to another and that 2nd cs transferred me to a supervisor. I mention similar thing like @skido but at the end he said the max he could compensate me with was $50 after he looked at the price of the Rey's one lol. So I was suppose to get $50+$5 inbox but for some reason he gave me $55+$5 (not mad about it). Also I got the same message as others where I could keep the item and get refunded.
So if this was the case, I really doubt Amazon will allow you to buy the item for $59.12 once its available in Aus (this is hinting for those who was 'promised' by amazon chat) as I have asked about this in chat aswell.
So all in all, not a bad 40 min chat.

So to summarise, I get to keep the item, get a refund of $59.12 plus $5 credit to got with the error and $55 credit from customer support

P.S I did this before I'm even getting the item. My one is expected to arrive 28-30 September.
- Riqodex on 24/09/2022 - 04:55
  
  +1
  
  I was curious and uh an unexpected thing just happened. I persisted and chatted just 1 more time if I could purchase the Rey version. Rep couldn't help me but transferred me to a supervisor, supervisor read the chat and just said they couldn't do and suddenly told me if I want $59.12 to be compensated with gc. This shocked me and ofc I accepted. Didn't expect that response but free money is free.
  I think that's all the cs chat I'm gonna do because I don't want them to get suspicious.
  So in total I got around $120.
  not gonna touch chat anymore lol
Hinee on 26/09/2022 - 09:23

+1

Damn no email for me - I was hoping to not have to bother going through chat.

The Playdoh is pretty cool though. I might get more use out of this than the lightsaber.
Koala Eater on 26/09/2022 - 11:14

I had already organised a return for refund (worst outcome) but then saw about the generic response people were getting so just got back into chat and got the refund with no return. Pushed for a cheap purchase once available but got told I would be labelled an abuser. Asked why when it wasn't my mistake and got told to ask the abuser team. So I'm going to email them and see what kind of reply I get.
- wtfnodeal on 26/09/2022 - 11:38
  
  +1
  
  Did they threaten you to label your account as an abuser for asking them to honour the $59 price when the lightsaber becomes available? If so, that is a whole new level of sh!t customer service.
  - Koala Eater on 26/09/2022 - 12:08
    
    Yeah exactly right. Not sure how it's my fault that they stuffed it up.
    - wtfnodeal on 26/09/2022 - 12:17
      
      +1
      
      Just shop elsewhere unless something exclusive to Amazon. There is nothing we can do about it. I have previously lodged complaints with ACCC and Consumer Protection in my state that Amazon sent used when I ordered a brand new coffee machine and they couldn’t be bothered to do anything but to ask me take it to magistrate court myself. We now live in a country that traders have absolute power to abuse consumers.
Hinee on 26/09/2022 - 14:44

Cool - got a full refund without return. I also have unequivocally been guaranteed this price on the Obi Wan saber when it is re-listed, with no timeframe given - a note has been left on my account. Bloody awesome result! I can't believe this saga is not yet over though. Legendary deal.
- blues99 on 26/09/2022 - 14:50
  
  u didn't get threatened with the naughty list? (ie. abuser team)
  - Hinee on 26/09/2022 - 14:51
    
    +1
    
    Nope - shoutout to CS Bobby for being a madlad. I made it very clear what the agreement was.
- garetz on 26/09/2022 - 18:28
  
  I very much doubt they will honor what a customer service rep sais.
  - Hinee on 27/09/2022 - 09:34
    
    I somewhat agree, I'm fairly hesitant to put myself $500 in the hole for a toy lightsaber. But I was told very clearly what the deal was so the worst that happens is I return it for a full refund.
    - Riqodex on 27/09/2022 - 11:04
      
      If they do go through with it, wouldn't the price difference that they refund you will be in gift cards? So essentially you're exchanging your money for Amazon gift card. Good, if you're planning on buying something with that stored credit in the future but it is a lot of money on the line.
garetz on 26/09/2022 - 18:34

I am talking to support and they are saying no such emails are being sent out to customers.

Took a while to finally get a refund, they kept saying its not part of the policy, getting a credit towards a new light saber was impossible.
- Riqodex on 26/09/2022 - 20:22
  
  But did you actually get the email or not? I thought everyone who ordered got an email and an amazon notification. For some reason I can't access the amazon notification (goes error request) but I still have the email from them which says the same thing.
  
  You probably have to chat to different CS if one doesn't work out or even ask if you could chat to a supervisor
  - garetz on 26/09/2022 - 20:32
    
    Did not get the email. I eventually got the refund without needing to return the play doh, but they were pretty insistent i return it for a while.
    
    I didnt care about the play doh itself just didnt want to waste my time returning it.
Clear on 27/09/2022 - 12:41

Amazon refunded me no questions asked. It was processed on the 23rd according to chat automatically since they had got a number of complaints.
uzz30 on 27/09/2022 - 14:10

Went around twice with Amazon, the phone agent wanted me to post at post office and then provide a full refund. I refused the $60 postage charge at post office when Amazon had said $30. Second time the chat agent offered full refund. Keep play doh to give to neighbour's kids and $5 good will promo credit to account.

Told that light sabre just not possible at that price. Was offered Darth Vader equivalent for $470. Thank you, but no thank you.
- Riqodex on 27/09/2022 - 14:34
  
  Was the darth vader offer for free or refund for price difference? Or even worse from your own pocket?
  
  Yeah, I'm pretty sure people who was 'assured' to be able to purchase at $59.12 will not be honored because as you said it's just not possible.
  - uzz30 on 27/09/2022 - 14:36
    
    Totally out of own pocket, minus the $5 promo I suppose. I optimistically asked to buy it at $59.12 but received an emphatic 'No, this is not possible'
    
    I was told that Amazon have launched an internal investigation into the whole mix up. I'm sure it's cost them a lot of time and effort in support.
    - Riqodex on 27/09/2022 - 14:39
      
      Btw did you not receive the email that they sent out about the error? Because in that email they said you'll get the full refund, keep the item and a $5 compensation credit
      - uzz30 on 27/09/2022 - 14:40
        
        @Riqodex: May have, but it's on the wife's account and she doesn't always read her emails, and I'm not game to tell her to read her flamin' emails :D
OzFrugie on 29/09/2022 - 21:52

How does Amazon return usually work?
You can return any items no questions asked for 30 days, is that right?

Do they only process your refund when they receive the item back, or when you have sent it back to them?
WIND on 05/10/2022 - 16:40

Damn what a ride, i get to keep the play doh no need to return and got a refund. Also managed to order the "Rey Skywalker Force FX Elite Lightsaber" with a confirmation they will refund the price difference once it arrived. Just ask for the supervisor or manager and keep pushing them.
- Riqodex on 05/10/2022 - 18:09
  
  Congrats! Are you gonna keep or sell? I think you hit a lucky one for cs/supervisor. I think I chatted with about 7 cs (most of the time they transferred me around due to 'error') and 2 supervisors and all of them didn't allow me to purchase it and get a refund for the price different. But all in all, happy to get a $120 amazon gc credited from this.
  - WIND on 05/10/2022 - 19:00
    
    Thanks bud, congrats on the gift card. It took me like 3 or 4 calls, I am definitely keeping this one for display. 😄
    - Riqodex on 14/10/2022 - 15:36
      
      Any updates?
      - WIND on 19/10/2022 - 18:43
        
        @Riqodex: I haven't got my delivery yet, bloody Aramex just put my delivery on hold for some reason.
        
        Riqodex on 20/10/2022 - 23:11
        
        @WIND: Hope it gets sorted out
      - WIND on 22/10/2022 - 01:23
        
        +1
        
        @Riqodex: Thanks, i finally went to pick it up in Dandenong South depot today, absolutely awesome lightsaber. 👌
        
        https://imgur.com/gallery/5JeRp0L
        
        Riqodex on 22/10/2022 - 01:39
        
        @WIND: Looking good! I guess now you're gonna contact support?
        I wish they'd offer me that option since my room needs a bit of colour >.<
        
        Edit: Also that comment on the image lol!
- Hinee on 19/10/2022 - 17:46
  
  -1
  
  Did you have any luck with this? I also had the same promise, but I have no real interest in Rey's saber. I've been waiting for Obi Wan's to actually get re-listed so I can jump on it.
  - WIND on 19/10/2022 - 18:44
    
    I am still waiting for the delivery, then they will refunde the price difference.
  - WIND on 22/10/2022 - 01:24
    
    Finally i got it.
    
    https://imgur.com/gallery/5JeRp0L
    - Hinee on 24/10/2022 - 09:17
      
      Awesome!! I'm keen to hear if the refund goes through painlessly :)
      - WIND on 24/10/2022 - 12:29
        
        +3
        
        @Hinee: Yeah i got refunded, the supervisor left a note on my account .

[Unobtainable / Listing Error] Star Wars - Black Series Obi-Wan Kenobi Force FX Elite Lightsaber $59.12 @ Amazon US via AU

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