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We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
Interesting review on ProductReview from gguy2017
Cancelled Alienware 38" Order after a few days but made an exception ONLY after complaining
published 4 hours ago
I purchased a Dell monitor and payment was made. Dell waited a few days and sent me an email saying the order was cancelled. Initially I was a little peeved, but phoned support who told me they would in this one instance, honor the price but could not do it for everyone as there simply wasn't enough stock. Basically, they turned around and made this customer happy rather than frustrated. I rate Dell at 3 only because it didn't have to be initially so frustrating until I spoke up.
It just goes to show that being a nuisance customer pays off rather than sitting meekly… I'll be phoning tomorrow morning, too.
Let us know how that goes, I'll be surprised if they actually honour it
Fake review as the support lines are closed today.
yeah was about to say that…..unless they got cancelled on friday….but too much of a coincidance given the time of the review
unless they got cancelled on friday
Not possible as the review says… "Dell waited a few days and sent me an email saying the order was cancelled."
The best troll, there'll be numpties on here hopping mad after reading that and ringing up first thing Monday morning.
thus nuking it for everyone slow clap
I will forever have trust issues with anyone called Muzeeb
In fact some people will get their monitors. Unbelievable! Lucky bastards! Yeah, I am jealous! haha
Lol where. No one seems to be getting their monitors.
All orders have been cancelled.
not all xD
Yup… But not telling whoo got them
How do you know?
What a Outrage! How dare they cancel my $2500 monitor that I would of paid $249 for!!
I’ll be calling Dell at 830am then the ACCC then any and all media! Class action against Muzeeb also!
The funny part is that people will actually do this.
My order been cancelled
why couldnt one order pass through just to tilt some people harder and keep this party going :(
Is it worth getting the Monitor for 1700?
Or do I get the 34" OLED one for $1800?
Not worth it.
Agree. Just keep checking ozb, for another muzeeb fat finger accident price error saga
We need to boycott Dell
By all accounts it's an excellent monitor. Personally I'm waiting for sub $1500, but if you've got the budget and need it now, that's up to you as only you can know what value it can bring you (what your uses are). Ignore the dude saying "not worth it" lol, he's been having a sook across the thread.
excellent way to put it, thks mate
No worries mate. These are the two monitors (this dell one and an LG one) I've been looking at and Rtings does a good job comparing them (pretty much the same sort of performance) https://www.rtings.com/monitor/tools/compare/lg-38wn95c-w-vs…
I reckon just wait for the sub $1500 price… It has been happening quite regularly. Also if you buy from Dell ebay during a discount period, the invoice will show the full price which means you get more tax rebates out of it if you also use this for work…
@hungry analyst: you claim based on the invoice anyway, surely if you put more or less it will become an issue with your tax return?
I have had this monitor for the last year or so. It's a great monitor but depending on use case I'd be considering the AW3423DW (OLED) instead for a similar price. It's a much more spectacular looking monitor with actual functioning HDR if using it for gaming and streaming. Unfortunately I use my monitor for work the majority of the time so the larger size for the AW3821DW probably would still win out but depends what you use it for.
dell marketing: QUICKLY MAKE OZBARGAIN ACCOUTN AND EMPHATICALLY REPLY YES
This is the Lameovo thing all over again
?
I think it's the $100 credit for signing up for the loyalty program. Except with Lenovo they actually honoured it, besides the people who kept the credit in the account which later got removed.
Also, what's the story with the Muzeeb simping? Not bothered reading 21 pages of comments.
Save your energy chickens
Also, what's the story with the Muzeeb simping?
One of the CSA named Muzeeb changed order status to confirmed for some of the ozbargainers.
@RSmith: Ahh right. Its never really confirmed until there's a tax invoice or tracking number. Though there have been instances where companies claw back shipments.
My order just got cancelled.
They changed the status to in production yesterday, but now the dreaded cancellation came though.
I was kind of expecting it but oh well.
Order status page still showing In Production though?
They did the right thing. They have no obligation to honour a pricing error. Especially one that would cause a big loss.
To think that it should be honoured no matter what is what we call being a Karen these days.
They certainly screwed up by forgetting to remove the draft heading. But hey Shopback had all our personal information stolen and all is forgiven so this is nothing.
Lmao imagine you’re being entitled to any sort of compensation for an obvious price error to which they have no responsibility of honouring, then teaching them how to do marketing.
There’s a lot of people believe they are entitled for so many things and self centred as well. The what’s in it for me mentality is pretty disgusting along complaining not honouring price errors.
You can't even spell 'their' correctly. Marketing opportunity my ass lol
did anyone notice the "Internal Use - Confidential" in the email?
Read that too but seems doesn’t make any sense
"Internal Use - Confidential" in the email?
May be on purpose leaked Internal email, they are testing our response XD
Anyone else have their in production order change to shipped? The tracking number doesn't work yet though.
Doubt it means anything
Nearly every order got canceled, so I doubt someone actually has theirs shipped
nearly ;..;
Dell made an epic mistake, and decided to punch themselves in the face at the same time. So funny… LOL
I think you’re in denial lol. It’s ok mate, you didn’t lose anything. Stop being so entitled.
Dell made an epic mistake,
They are already rated 1.4/5 with 800 reviews. They have nothing to lose and your few reviews won't even make a difference.
OzBargainers will forgot about it. This is nothing compared to the Shopback breach and look how popular their posts are.
I ordered 2 x 38" monitors on special.
Was that the price error special they are referring too. 🤦♂️
Rage Rage!
I think theres something seriously wrong with their pricing backend: https://twitter.com/search?q=dell%20price%20error&src=typed_…
Insane amount of price errors in the past if you search twitter. Imagine if a company like Apple did this sort of thing, how is it possible for such a large company?
There's only one Muzeeb in the world
Apple had a pricing error on a MacBook Air release way back when.. 2011, I think. I managed to spec out ram, processor etc. purchased 4 at the base rate and they honoured.
Nice. I snatched the 13 Pro Max from Telstra for $500 last October. Should have been $154/month but they missed the 1st digit. Got $100 gift card bonus too.
Damn how did you manage that
@HairyChickens: Not sure if you know about that deal. Someone posted it here on 31/10, however removed by Mod due to no stock at that time. I tried to order via chat with an agent on Monday and successful got it. Was about to post the deal again but Telstra fixed the price.
From product review:
I purchased a Dell monitor and payment was made. Dell waited a few days and sent me an email saying the order was cancelled. Initially I was a little peeved, but phoned support who told me they would in this one instance, honor the price but could not do it for everyone as there simply wasn't enough stock. Basically, they turned around and made this customer happy rather than frustrated. I rate Dell at 3 only because it didn't have to be initially so frustrating until I spoke up.
Makes me laugh reading comments of people defending the company and their money.. This company chews on piles of cash every day, globally.. you really think half a mil in losses be a big deal for a fish that big?
How long do you think it would take to recoup half a mil in losses from the ozb community? It's totally not worth it. They're not stupid enough to process these orders.
Was it just me, or did you guys also get an incorrectly addressed email.
In my case, i got one that commenced:
Dear SURNAME, FIRST NAME,
I mean wow - they can't even address me correctly….
Is that the names you put in the original order?
My original order was in the name
FIRST NAME SURNAME
Mine was screwed up too. They rushed these emails out too quickly.
Same
Thanks Dell! Now I am of to Lenovo to buy a new laptop…..
Nope im loyal with dell, i will stay and wait for next price errors.
Long live muzeeb
All Hail Muzeeb
We are the Muzeeb Army
What for? He turned out to be a big fat liar.
Plot twist Muzeeb is Dealbot.
I am a little surprised Dealbot didn't intervene here.
Perhaps he has less influence with Dell then he would like us to believe…..
@TheCandyMan2020: Yeah, he should have talked to his "contacts" in Dell and make this into a real deal. Anyways, he went missing when the team needed him the most.
@RSmith: Dealbot knows most of us here expecting this price error to be cancelled and laughed it off. And it is not worth his effort helping those few bottom-feeding scums who still think they are entitled to this monitor.
@edfoo: I did reach out to a Dell rep about this and asked if they will honour it. You all know the response now.
I’ve also asked for some kind of compensation and there hasn’t been any response.
Anyway, looks like enough people have been in contact with Dell. I’m sure they know the severity of the issue without me getting involved.
@Nathw: No, I didn’t bother ordering as I knew it was a price error and had almost no chance of being honoured.
@RSmith: probably his resentment to those who beat him to all previous awesome OB deals that he missed out on. lmao. Admin please get @edfoo outa here, the OB community can do without his negativity.
@cheapskatehaggler: What previous awesome OB deals I missed out on? I got all the OB deals I wanted thank you very much.
TBH as far as gaming laptops are concerned Lenovo > Alienware > Dell anyway
Dell and Alienware still havent figured out cooling high end GPU's in laptops properly.
Can Muzeeb be an OzB Wiki term describing GOATed store employees haha?
Apparently Muzeeb means "To Soften Hearts"
Muzeeb gets the last laugh.
Cancelled but no store credit/coupon?! We are very very disappointed Dell.
Dell: You're not worthy.
( 6m 2s ) Dell Advisor - Gyanita: I understand that the product was on sale and due to error it was cancelled, Our team is working on it and you will get an update in 24hrs
@cheapskatehaggler: Don't care about getting negged. I am not saying we all can't have a punt on price error products on OzBargain, what I am referring to are those people who are either too dumb or ignorant on this deal, then later complaining about having their orders cancelled and wasted their time.