Returns for Mitre 10

ilovefullprice on 01/10/2022 - 10:55
Last edited 01/10/2022 - 13:03

Hey guys, so I bought some stuff (paint brushes and a stick extension for the painting the ceiling) from Mitre 10 the other day. Now I don’t need it.

Brand new, never used, never opened.

I am reading the Mitre 10 returns policy and it looks like they don’t accept returns due to change of mind: https://www.mitre10.com.au/return-policy

Just wanting to know if anyone had any luck with returns with them before? If yes, what do you say to them to increase your chances of getting items returned?

Thanks heaps!

Update:
I checked online and found out there were a few other things I could buy from Mitre10 (like feather dusters, Glen20 sprays etc.) that I never thought would be sold at Mitre10. Called up the same store and asked if I could make an exchange. Store person was super nice and said no problems. Went in and got my paint brush and pole exchanged. Happy ;)

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Comments

  • Jameslane on 01/10/2022 - 10:58
    +2

    How many days ago?
    Are they unused?

    Ive had luck before but ive also been changing the product over for something else so not just a straight refund.

    • ilovefullprice on 01/10/2022 - 11:00
      +2

      Just yesterday actually.
      Brand new, never used, never opened.

      Any chance they would give a credit onto my Mitre10 account (if possible)? Or a Mitre 10 gift card (if these exists)?

  • Baysew on 01/10/2022 - 11:02
    +3

    I would tell them that my name was Scotty Cam.

    Actual wording is The Store is not required to provide a refund or replacement if the customer changes their mind.

    Just ask nicely, an exchange is often viewed more favourably than an outright refund. They will also know that Bunnings is very good with refunds.

    • ilovefullprice on 01/10/2022 - 11:06
      +1

      Thanks. Problem is also I don’t need anything right now for the exchange.

      • Baysew on 01/10/2022 - 11:14

        Your post says brushes and pole, I thought it in included paint as well. Would this be less than $100?

        Just go in and ask them.

        • ilovefullprice on 01/10/2022 - 11:34
          +1

          Yeah I did get paint but I am keeping the paint. Also the paint color was post-mixed for me to color match, so more likely I can’t return the paint.

          The brushes and pole comes up to $50.38. Do they look at prices to determine if they’re happy to do a return?

  • USER DC on 01/10/2022 - 11:05
    +1

    give the store a call, generally some companies only really put that no change of refunds etc to prevent a flood of people from abusing the return system. However they might not mind a few returns.

    • ilovefullprice on 01/10/2022 - 11:07

      Any tips on what I could say to increase my chances?

      • USER DC on 01/10/2022 - 11:12
        +3

        My partner told me this is not suitable for his/her application of use.

  • [Deactivated] on 01/10/2022 - 11:51

    I returned a ladder to Mitre 10 and they were fine with a refund. I rang the store beforehand just to make sure it was OK as I didn't want to waste time with loading the ladder in the car only for it to be refused instore.

    Just be courteous and tell them why you're returning it - surplus to needs would be a reason as who doesn't buy too many painting supplies, just in case.

  • elgrande on 01/10/2022 - 11:54
    +1

    They are privately owned, depends on the owner.

    • ilovefullprice on 01/10/2022 - 11:59

      Ok thanks. So I can’t go to another store right?

      • JIMB0 on 01/10/2022 - 12:53
        +1

        Wouldn't think so as they are franchised. Sometimes several are owned by the same group.

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