New Licence Number Not Instant in Queensland

Foxtail on 04/10/2022 - 11:08
Last edited 04/10/2022 - 11:57 by 1 other user

I was advised by Optus my details were hacked, in my case it was my licence, so off I go to Qld transport to get a new licence No. I waited 45 mins, the lady at the desk was very helpful, showed her my current licence (and passport just in case), she entered my info into the computer then she said: “ you will be contacted in next 14 days to have this approved then come back and have your picture taken!”. I said “but you have proof and I’m the same guy on my current licence and passport, so why can't you do a new licence now?!, she says “sorry but it's how we do approvals”, WHAT, it's bloody ridiculous and time wasting for both of us.

Automotive Driver's Licence

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tmr.qld.gov.au
tmr.qld.gov.au

Comments

  • tabz on 04/10/2022 - 11:24
    +9

    It's probably not about verifying you are the person on your license/passport, but more about validating whether your license was part of the Optus data leak.

    They're just doing their job, and 14 days isn't that long. Geez.

    • Sleeqb7 on 04/10/2022 - 11:51

      This.

      As Optus is footing the bill for the licence changes, they will reject the bill for any people who aren't a part of the leak. Thus, they need to check each person with Optus to confirm they're eligible.

    • Foxtail on 04/10/2022 - 13:18
      -2

      I gave her a copy of the Optus letter.

      • FirstWizard on 04/10/2022 - 14:27
        +2

        If someone wanted to, forging that email is very trivial ;)
        Not sure who would want to waste their time to go to the service centre etc. So I wouldn't blame them if they have additional verification to validate if you were actually affected.
        Although this would have been easier if they still had the previous API open.

  • RolandWaites on 04/10/2022 - 11:37
    -1

    I hope you went off at the lady behind the desk.

    • CrowReally on 04/10/2022 - 11:49
      +8

      like NEVERMIND THE PROCEDURRRRREE I WANNNNNN IT NAAAAAAAAAOWWWWWWWWW

      WHATS THE POINT OF GOING TO A PLACE IF YOU CAN'T HAVE THE THING RIGHT AWAY

      DO YOU THINK YOU HAVE TO WAIT FOR A PASSPORT

      I'M HERE YOU'RE HERE, JUST PRINT OFF ONE OF THE MOST IMPORTANT ID DOCUMENTS THE STATE ISSUES NICE AN' FAST, YEAH

    • Murkymerv on 04/10/2022 - 16:38

      Why ? She made the rules and regulations herself ? I hate people like you !

  • mr_alligator on 04/10/2022 - 12:05
    +5

    What a Karen!

  • Jimothy Wongingtons on 04/10/2022 - 12:26
    +1

    I hope you didnt actually go off at the attendant, OP - but that being siad, although qld transport's site is a bit crap to use - how hard would it be to add in a secure submission and storage feature to flag the account in the system, get it cross-verified with optus, then have the ability to book in online to do the rest in person?

    • NatoTomato on 04/10/2022 - 13:08
      +2

      In government contractor time? Months! Years even!

  • morse on 04/10/2022 - 12:33
    -1

    Slightly off topic but what do people thinking about trusting Optus in the detail of what has been hacked not hacked (when I say hacked, just left completely open without a password, so kinda not really hacked).

    Optus told me some details had been hacked but not ID/ID numbers. Do I just believe this? Would I even be eligible for license and passport swaps?

  • AndyC1 on 04/10/2022 - 13:03

    Go to another DOT office and se what they say.

  • Foxtail on 04/10/2022 - 13:25
    -1

    I was very calm and nice to the attendant, I also gave her a copy of the Optus letter, the point I'm making is, why could not get a new license while there as I had produced the correct documents?. The people that work at DOT are always busy so why take up more of their time and mine having to go back for a second time?

    • CrowReally on 04/10/2022 - 15:11

      Perhaps there's more to the process than just pressing the gigantic PRINT LICENSE button that takes up 95% of their deskspace.

      You know, registering your details with other departments, confirming same, making sure there's enough laminate in the printer ("Hey Steve, about a quarter of the population wants replacement licenses, have we got a spare cartridge out the back?"), making you wait an arbitrary amount of time as a method of controlling your life, spellcheck, etc etc.

  • geek001 on 04/10/2022 - 13:41
    -1

    This is a really stupid and frustrating process. People have jobs to go to. If they needed to verify your info, couldn't they have collected all your info beforehand to save you a trip back? ie. take your photo first, etc. Not good enough, Optus!

    • pharkurnell on 04/10/2022 - 13:57
      -1

      but its not Optus thats stalling the process.

  • cosmicjul on 04/10/2022 - 16:14

    Do we have to get a new picture with the new license? I’d much prefer my 6 year old photo to stay on mine.

    • tabz on 04/10/2022 - 17:15
      +2

      oh what? 6 year olds aren't allowed to drive!

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