Xiaomi Smart Home Gateway & Temp Sensor Help

Looking for a bit of help here. I have a Xiaomi Mi Smart Home Hub V3 pictured here and have recently purchased some of the Xiaomi Mi Temperature and Humidity Monitor 2 pictured here. I've been able to pair Mi Home App & I can connect to the Monitor just fine when at home. However the moment I'm not at home it will not connect to it, I can only assume it's because it's trying to connect via the Monitor itself and not via the Smart Home Gateway. Clicking through the gateway settings to the Bluetooth Child Devices it is showing the monitor as online.

I'm not too sure if I'm missing a step but any help would be greatly appreciated

Comments

    • Not too sure how this helps in my situation. Apologies if I didn't clarify, I can see everything Xiaomi on the app just fine when away from home, including things connected to the Smart Gateway, the Temperature Sensor however I cannot despite it being connected to said Gateway

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