Hotels: No Smoking in Room. Slapped with $500 Fine

LBleep on 08/10/2022 - 20:57

I recently stayed a night at Crown Meltropol Melbourne, the night stay was transferred to me because mates a recieved a free night as an I outstanding Crown member 🤮

Was evening upon check in. I'm a smoker so I had to have a smoke during my stay. There was no mentioned of no smoking policy anywhere. No sign, no verbal, not in their booking website, nothing.

A few days later when I had a look at my Credit Card balance. A transfer of $500 to the hotel was made. I immediately called up the hotel. Reception says I've been fined $500 for the breach. I explained my situation.

They're not budging. What can I do?

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closed Comments

  • brendanm on 08/10/2022 - 20:59
    +57

    so I had to have a smoke during my stay

    No you didn't.

    • SF3 on 08/10/2022 - 22:24
      +2

      OP pays $500 for the privilege. /thread

  • elgrande on 08/10/2022 - 21:02
    +4

    There was no mentioned of no smoking policy anywhere.

    Were you indoors, or outside glamping?

  • Quantumcat on 08/10/2022 - 21:02
    +13

    It would be incredibly strange to be allowed to smoke. Surely you would have double checked before lighting up? Or at least done it on the balcony and then removed the evidence? You must be accustomed to not being allowed to smoke in very many places?

    Even if they had no signs I think you're going to find it very difficult to argue with the hotel. They have your money now and no reason to engage with you. You could try doing a chargeback, then the hotel can present the evidence to your bank.

  • Mechz on 08/10/2022 - 21:02
    +36

    Feel free to point out any hotel in Australia where you can smoke in a room you also stay in overnight.

    We'll wait.

    • djones145 on 08/10/2022 - 22:05
      +1

      interesting if you google sydney smoking rooms, trip advisor has a few low grade hotels which they say have smoking rooms. whenbi check in the website they dont talk about it

      weird

      • Mechz on 08/10/2022 - 22:11
        +1

        Probably because no one other than smokers would want to stay there.

  • apsilon on 08/10/2022 - 21:06
    +5

    Aren't all hotels non smoking other than designated areas? I thought it'd been that way for several years now.

  • SnowDragon on 08/10/2022 - 21:06
    +7

    Don't feed the troll.

  • CyberMurning on 08/10/2022 - 21:07
    +2

    What can I do?

    Post on ozb

  • Wiadro on 08/10/2022 - 21:09
    +6

    first post on ozb, complaining about being stupid.

  • holdenmg on 08/10/2022 - 21:09
    +19

    NON-SMOKING POLICY:

    Please note that this is non-smoking hotel, and that any form of smoking (including electronic cigarettes) in a non-smoking room will result in a $500 cleaning fee and any additional costs associated with emergency services attending the hotel.

    https://www.crownhotels.com.au/crown-metropol-melbourne-chec…

  • Iwantthebestprice on 08/10/2022 - 21:11
    +10

    We are in 2022 and you think smoking in a room is ok.. please! Pay the fine. No one smokes indoors anymore go to the balcony

  • morse on 08/10/2022 - 21:12
    +6

    They're not budging. What can I do?

    Pay the fine or go to court.

    Everyone knows you can’t smoke in a hotel room in Australia. No one wants to smell that if they are the next guest. The hotel will need a specialist clean and they’ll likely lose one day of business on that room whilst it’s being cleaned.

  • CrispyChrispy on 08/10/2022 - 21:13
    +8

    Bruh literally just search on Google, 'can smoke in room crown metripol melbourne'

    and it comes up with:

    Does Crown Melbourne have smoking rooms?
    Please note that this is non-smoking hotel, and that any form of smoking (including electronic cigarettes) in a non-smoking room will result in a $500 cleaning fee and any additional costs associated with emergency services attending the hotel.

  • k-rokfm on 08/10/2022 - 21:15
    +4

    You can’t smoke indoors anywhere. Not sure why your hotel room would be different??

    Your lucky you didn’t set the fire alarm off

  • Muzeeb on 08/10/2022 - 21:22
    +5

    What did you use as an ashtray in this no smoking hotel?

    • Bleep on 08/10/2022 - 21:28
      -5

      The only object on the desk, what looked to me like an oversized ashtray. Was a black open ceramic.

      • Motek Benzona on 08/10/2022 - 21:35
        +12

        You mean a fruit bowl or ornament..righto
        Did you also wee in an ice bucket because it looked like a bed pan?

        I smoke and you are quite simply in the wrong on this one

  • Bleep on 08/10/2022 - 21:24
    -6

    The hotel is fully incased so no opening as far as I am aware except for the front entrance.

    I would have been more than obliging had I known. I suppose for a local its unforgivable. I wonder how a foreign tourist/smoker would fare given english is not a universal language.

    • [Deactivated] on 08/10/2022 - 21:36
      +4

      I wonder how a foreign tourist/smoker would fare given english is not a universal language.

      Give it up already

    • holdenmg on 08/10/2022 - 21:41
      +1

      Generally I'd expect a foreign tourist/smoker would be provided with a Check-in form in the Language of their Country of Origin.

      Also, foreign Tourists may travel in groups with an Interpreter or even be Checked-in by Multi-Lingual staff.

      Are you a foreign tourist/smoker, or just advancing a scenario in search of a loophole?

    • cookie2 on 08/10/2022 - 22:44
      +1

      Part of a persons responsibility on visiting a foreign country, is becoming familiar with the norms in a country. This responsibility is on the person, not the business. Should they also advise not to poop in the shower, or boil underwear in a kettle or take all the bedding home? No. It's the users responsibility.

  • WreckTangle on 08/10/2022 - 21:33
    +10

    Smoking is disgusting. Pay up.

  • DASHCAM NOW DUDE on 08/10/2022 - 21:39
    +7

    Smoking is so cringe.

      • DASHCAM NOW DUDE on 08/10/2022 - 21:49
        +1

        LOL. Defending smokers is maximum cringe.

        Why do drugs when you can just mow the lawn?

        • cookie2 on 08/10/2022 - 22:38
          -5

          Most of us use/consume/do some sort of drug. Stop being so judgy. They're not smokers. It's just a human being that also smokes.

  • pegaxs on 08/10/2022 - 21:53
    +5

    For a start, it's not a "fine", it's a cleaning levy, fee or penalty. Only official government bodies and/or their representatives can issue "fines".

    Outside that… good on them for charging you. Pay the "fine". I hate going to a hotel where the last tenant smoked in the room. It makes the whole room smell like someone shit in it.

    so I had to have a smoke during my stay

    LOL… rightio, champ.

  • stan86 on 08/10/2022 - 21:56
    +2

    I explained my situation.

    Did you explain that you were a smoker? What did they say to that? lol

    I'm a smoker so I had to have a smoke during my stay

    • Mechz on 08/10/2022 - 22:02

      It's a medical condition, OP can't help they haven't read a sign indoors since 1978.

  • Bleep on 08/10/2022 - 22:22
    -6

    Wow, guys. I am really blown away by the level of objectivity in this discussion!!!

    I'll know better next time.

    • Muzeeb on 08/10/2022 - 22:42
      -1

      No smoker will defend you because they don't want to cop the same crap and negs.

      Non smokers are going to give you grief because smoking today is considered disgusting.

      What sort of responses were you expecting?

      • Bleep on 08/10/2022 - 22:58
        -3

        Nothing less, nothing more than objectivity. ☺️

        • brendanm on 09/10/2022 - 00:29

          Objectively, everyone knows you haven't been able to smoke inside anywhere for the last 20 years. You aren't even allowed to smoke X metres from a building entrance, let alone inside it.

  • thatonethere on 08/10/2022 - 22:23
    +2

    Smokers - some are unaware that when they smoke outside they drag the smell inside right away upon entry. All your clothes etc would have impregnated the soft furnishings with the cigarette smell.

    • Torzz on 09/10/2022 - 01:02

      Exactly the reason I wear a condom when smoking.

  • bargaino on 08/10/2022 - 22:38
    +3

    As a fine, it would be excessive. But as a cleaning fee, have you any idea how hard it is to get rid of the stench?!
    I have friends who are smokers, and they would never smoke indoors, not even in their own homes. Pay up, and send the poor cleaners an apology.
    Next time, use the balcony. With the door shut!!

    • ripoffmerchant on 08/10/2022 - 22:50
      -1

      One dart is unlikely to leave enough residue to stain or even a lingering smell after the short term, basic cleaning would easily be enough to fix the perceived issue. And for your information smoking on balconies is also against policy in every no smoking hotel I've ever stayed with.

    • Stopback on 08/10/2022 - 22:50

      Ever cook steak with a good sear. Same kind of smell.

      • miwahni on 08/10/2022 - 23:16
        +1

        Not in my hotel room, no.

        • fivespice on 08/10/2022 - 23:35
          +1

          I don't know what you're talking about, most hotels I stay at have inbuilt Korean BBQ set-ups next to the mini fridge.

  • ode1online on 08/10/2022 - 22:53

    You can pay the fine.

  • easylife on 08/10/2022 - 22:57

    OP sounds like a typical smoker who has no consideration for others lol

  • jizmo on 08/10/2022 - 23:02
    +2

    Yet I have to put up with my (profanity) neighbor everyday for free.
    I'd like to fart in their face and say sorry that's a bi product that comes from eating garlic and eggs a bad smell that occurs just like ciggaret smell.

    • TooSerious2 on 09/10/2022 - 00:26

      Jeez,jizmo. That'd be stepping it up a notch.

  • Nillionaire on 08/10/2022 - 23:29

    don't (profanity) smoke in hotels bruh, idgaf even if they allow it, if it some reaches my face in my room, im causing a scene

  • babiguling on 08/10/2022 - 23:37
    +1

    to OP

    If you love your life and money, please stop smoking. you will have better health, more income [if you did not smoke that day, you would have saved $500 by now],
    if you get lung cancer, it would even cost you more or tax payers money at least….& you will save environment if you stop smoking.

    Smoking causes cancer.
    https://www.cdc.gov/tobacco/campaign/tips/diseases/cancer.ht…

    I also dislike to see cigarette butt litter whenever I go, so irresponsible.

  • cashless on 08/10/2022 - 23:40

    Sounds like you got off lightly
    Nothing worse than checking into a hotel room where the previous occupant has fouled the air with smoke.

  • AcrobaticMachine88 on 08/10/2022 - 23:47

    What can you do? Develop some self awareness as to the impact of your habit upon others, for starters

  • chriskq on 08/10/2022 - 23:51

    fine pic or it didnt happen

  • Poor Ass on 08/10/2022 - 23:54

    Smoker's Justice

    Q: What can you do?
    A: Nothing

    No amount of cleaning is going to get rid of that tainted smell

  • Jugganautx on 09/10/2022 - 00:24

    Smoking has been banned indoors since 2004 and you didn't know? Pay the damn fine. Take responsibility for your negligence.

  • PissLUR on 09/10/2022 - 00:28

    You're lucky that it didn't trigger the smoke alarm in the room. Would have costed you much more than $500

  • berry580 on 09/10/2022 - 00:41

    Karen style complain is what I'm seeing

  • Duckie2hh on 09/10/2022 - 01:01

    Deserved it.

  • Moderatorscrimshaw on 09/10/2022 - 01:11

    As it appears the OP has their answer, discussion is now closed.

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