Hi
My wife bought a square reader for market sales. You need to have your ID verified to use it. Their system uses two credit profile providers and Gov ID such as license, medicare and passport.
We have tried everything but their system says it can't verify her thus we can't use it
We obviously checked spelling and so on.
Has anyone ever been unable to be verified by these processes; what can we do?
Her ID had never been stolen so it's weird they can't access the Gov details. She's never had a loan or credit card so I'm not sure if that impacts the credit profile checks
Square said they outsource the ID check processes and told us they couldn't assist
Does she have a foreign/long name that may cause confusion regarding first and middle names?
For example, my name is A B C D where I specified A B C as first name and D as last name, no middle names.
Yet different government departments will randomly assign it however they see fit (DoT has it as first name A, middle name B C even though it’s correct on my actual license). Worth calling up Medicare, DoT and various entities to confirm what they actually store on the system.