Replacement Router for Home - after Storm that just hit

pharkurnell on 27/10/2022 - 16:44
Last edited 27/10/2022 - 16:56

So call from son at home the storm just hit and now router wont boot back up, just a red light on it which I think is WAN light.

Unplugged from wall, waited 10 mins plugged back in powered on and same red WAN light is lit.
Powered off and on the NBN box on wall too, made no difference.

Will check with ISP (Aussie BB) when I get home, but start 5 days AL tomorrow :( WaNt My InTeRwEbs

The Router is a Asus RT-AC88U that was recommended on here long ago and has done everything I wanted.

https://www.smallnetbuilder.com/images/stories/wireless/asus…
Son just sent me a photo lights 1-4 on as normal, with 5 being on but RED.

If it is dead, whats an up to date replacement for such a unit, this one is several years old and has done everything I've asked at 2 houses (inc double story)

Thanks.

Computing

Comments

  • Belgarath on 27/10/2022 - 16:54

    Tried resetting?

    • pharkurnell on 27/10/2022 - 16:55
      +1

      Unplugged from wall, waited 10 mins plugged back in powered on and same red WAN light is lit.
      Powered off.on the NBN box on wall too, made no difference.

      • scrimshaw on 27/10/2022 - 17:01
        +1

        Can you log into the router via http://router.asus.com, when connecting a PC via LAN cable? If you cannot even log into the router configuration portal then it's likely your router is fried.

        If you can still log in, then the problem is elsewhere with your NBN equipment.

  • Belgarath on 27/10/2022 - 16:56
    +2

    Diagram 11 shows a reset button. Try using a pen nib or back end of a needle and hold in until router reboots. Note it will wipe your settings.

  • Archi on 27/10/2022 - 16:59
    +2

    during storm, usually it's the NBN box that gets fried, i had to replace mine twice over the last 18 months… router was fine

    • AndyC1 on 27/10/2022 - 19:26
      +1

      Had a power outage two days ago and everything was fine, apart from the NBN HFC equipment in the street/upstream got fried….

      Based on what I heave read and seen the NBN supplied equipment is built to be the cheapest and as such does not have very good lightning or over voltage or DC on power line or x or Z minimization due to the cheap cost of the contract.

  • Crosscade on 27/10/2022 - 17:06
    +1

    https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AC88U/WEU1728…

    It says the red WAN means no connection to the WAN, which is probably your NBN Modem/Router not being connected to the internet. Check with your ISP that your NBN connection is negotiating and connecting to the internet (and/or check what lights are on it). Likely it has gone or your area is having an issue with internet rather than your ASUS router being the problem.

  • tabz on 27/10/2022 - 17:14

    AussieBB had an outage. It's working for me now though, perhaps your area was affected too.

  • TurboTortoise on 27/10/2022 - 17:14

    Yes as Archi mentioned it is usually the NBN box. It has happened twice to me after a storm. Just order replacement. takes a few days.

    • dcep on 27/10/2022 - 17:31

      i guess the surge came from wall power outlet instead of nbn lead-in, unless your last mile is still copper?

      • TurboTortoise on 28/10/2022 - 09:30

        Not sure - I think its NBN HFC. Both times ASUS router has been fine but NBN box dead.

  • aroundme on 27/10/2022 - 17:16

    FYI - it may not be related - however, ABB is currently experiencing a fault:

    From Whirlpool:

    "The change was very minor, simply adding a new customer IP range which is done all the time. Looks like it has slipped through some validation checks.

    Automation is the ability to break things at scale unfortunately.

    We need to do better in this space. I accept that. And we will."

    https://www.aussiebroadband.com.au/help-centre/system-outage…

  • GordonD on 27/10/2022 - 18:25

    OP, do not assume that the problem is the router. It is not certain it isn't the NBN box. To damage the router the voltage spike has got to either get through the router's power supply - which it clearly hasn't - or get through the NBN box. Is there anything else you have or can borrow that you can use to check the NBN box is working.

    • AndyC1 on 27/10/2022 - 20:11

      Spikes can corrupt flash or partially burn I/O circuity on IC's. Seen both of these on power spikes, but overall agree that in 99% of cases you are correct.

      When dealing with 120K devices in NSW for just under 20 years have seen most failures and stupidity (plug 240V into a 12V device and wonder why smoke came out or it has a power light but does not work after being in the basement of a flooded building…. WTF).

      • Gekov on 28/10/2022 - 11:17

        "plug 240V into a 12V device"

        How is that possible?
        The connectors are totally incompatible?
        You'd have to be really determined to do this.

        • AndyC1 on 28/10/2022 - 14:03

          Not in the embedded world where devices are plugged into other devices inside the case/shell.

          • Gekov on 29/10/2022 - 14:47

            @AndyC1: "Not in the embedded world where devices are plugged into other devices inside the case/shell."

            HUH?
            WTF does that mean?
            Can you give an example of this?

            • AndyC1 on 29/10/2022 - 15:56

              @Gekov: If you have a drink machine that has a bill acceptor in it that runs on 240V then it will not use a GPO, but some other connector like a molex 3 pin connector. Inside the drink machine there may be other molex connectors that are also the same 3 pin connector, but are 12 or 24V and a different color.

              The drink machine may be some with what is called a blanking plate to cover where a credit card reader can be installed if required. Now lets say the credit card needs 12V and uses the 12V molex connector.

              So a tech is sent out to install the credit card reader and he does not read the install guide and plugs the credit card molex into the wrong color connector in the machine and it's the 240V one…. Smokes the credit card reader.

              So

              • Gekov on 30/10/2022 - 02:12

                @AndyC1: That's a new one on me …
                A molex connector for 240v AC???
                The mind boggles.

  • AndyC1 on 27/10/2022 - 20:07

    Any updates due to getting home and testing?

  • USER DC on 28/10/2022 - 00:22

    Really depends on your needs and requirements OP.

    like what speeds your want to have ? what's your actual internet plan speeds ?

    Do you need any vpn functionality ?

    Any mesh capability ?

    Any adguard inbuilt in feature ?

    How many devices are going to connect to router/modem ?

    Whether you want to get one compatible with all ISP or a few only (e.g. to do with modem settings with ISP).

    My advice - churn NBN for 5G (that is if you can get 5G Home internet) you get free modem to rent with it too.

  • pinchies on 28/10/2022 - 01:11
    +1

    I'll happily lend you a router (Netgear R7000, custom firmware) until you get another option from your ISP. PM me if you want.

  • Morien on 28/10/2022 - 02:08

    What type of NBN do you have?

    Please post a photo of the box on the wall. It might be that.

    Is it FTTP? What colour is the OPTICAL light? If it's red… it shouldn't be red. That's a problem. Lodge a fault.

    BUT, to answer your question. If you want to replace the Asus, and the Asus did everything you wanted to, maybe get another Asus. The RT-AX86U or RT-AX86S are great.

  • 2esc on 28/10/2022 - 10:22

    As Belgarath says use a pen and press the reset button turning power off and on doesnt fix all faults.

  • Ramrunner on 28/10/2022 - 15:19

    I'm partial to Dream Machine/Dream Router myself but that's because I have kids and it has the features I need to deal with them.

  • casho on 31/10/2022 - 13:23

    Red light means the Asus router is not detecting the NBN box. So likely the NBN box is damaged

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