Hi there, I bought the PG42UQ, a 42" OLED monitor from PC case Gear in Melbourne on Monday and it arrives today with a shattered screen.
I noticed the issue as soon as I opened the box when I try to remove the protect cover on it. I directly reported to them but it’s off the business hour. Will they do an exchange or refund for me? If they refuse, is there a law in Vic will stand for me?
Did anyone have a similar situation before?
Thank you!
It takes ages for them to reply something and they don’t even have a phone number. Just wanna check if anyone had similar situation with them :(.
Thought we were in a recession!
RBA is not gonna stop the interest rate rise if people dont slow down expenditure… come on everyone do your part!
How about waiting till they reply before posting on here?
$2300 monitor? Damnnnn
All sound like instant gratification.
OzCrystalBall says wait till tomorrow….
Of course they will replace it. PCGC isn't Scorptec.
Its the sender's responsibility to make sure you receive the item in good condition. At least wait till they respond, you might be panicking for no reason at all.
They will probably send you the super glue if you didn't get it in the box? Once you have that, you need to configure the monitor by turning it on, you will see a jigsaw puzzle. Use the super glue to arrange the monitor panels until puzzle is complete and you will have completed the configuration and be ready to use.
The seller is required by law to repair, replace or refund your purchase, see the relevant law and the example scenario:
https://www.consumer.vic.gov.au/products-and-services/proble…
Damaged items
If a product arrives damaged, it may not meet the ‘consumer guarantee’ of acceptable quality. To meet this guarantee, it must be:
Depending on whether the damage is major or minor, the consumer may be entitled to a refund, repair or replacement. For more information, view our Faulty product page.
Thank you very much!
Welcome to the After Hours Opinion Centre for PC Case Gear in Melbourne…… and no, we can not help you at the moment either.
PC Case Gear Ts&Cs. Sections 8, 9, & 10 might help you. Don't delay as there is a time based exclusion.
https://www.pccasegear.com/conditions
How about waiting till they reply before posting on here?
$2300 monitor? Damnnnn