I got my car serviced from Ultratune and found that they provide 12 month road side assistance with each service. I already have NRMA road side assistance paying monthly.
I was wondering if anyone has had any experience with Ultratune road side assistance. Is it good enough that I can cancel my NRMA plan?
Only way to know if someone's had a callout with Ultratune.
Have a read of the conditions that UltraTune's product have and compare it to NRMA. You may find that you can change to NRMA blue for the year if the conditions suite you.
Towing: In the event of a breakdown on the road or at home where the Vehicle cannot be driven, the Vehicle will be towed to the ISSUING Ultra Tune Auto Service Centre or other authorised Ultra Tune Roadside Assistance repairer within the Service Limits. We will pay for the towing in Australia within the Service Limits. You must pay for the costs of towing outside the Service Limits. In any instance following Vehicle recovery where the Member or the driver requests the Vehicle to be placed in storage, all costs associated with the storage and subsequent towing will be at your expense.
We will not tow your Vehicle if it has been in an accident, has impact damage or if mechanical failure has caused panel damage or impact damage, or where damage is as a result from any wilful or malicious act/s, or where any damage was caused as a result of Vehicle theft or attempted theft.
Flat Battery: Where our consultants determine your Vehicle has a flat battery, where appropriate we will try to start it using surge protected jumper leads or, if we ascertain that the battery ran flat as a result of some other primary cause, eg. Failed charging system or other electrical or starter fault, the Vehicle will be towed to the ISSUING Ultra Tune Auto Service Centre or other authorised Ultra Tune Roadside Assistance repairer at Ultra Tune Roadside Assistance’s discretion within the Service Limits. If the battery needs to be replaced, then at the Member’s request and expense we will assist you to arrange for a mobile battery replacement service where available. Where we have attended to or attempted to jump start the engine and subsequently (say in the instance the engine is unable to start by jump starting or the engine fails to re-start sometime later,) any request by the Member that we arrange to tow the vehicle to a repair station will be at the Member’s expense. Following a successful jump start and we highly recommend you drive straight to your local Ultra Tune store in order for them to check the battery and the charging system- it is highly likely the battery will require re-charging by an external automotive charger so as to restore the battery to it full charge potential. Note: Your vehicle’s alternator may not be able to fully charge an excessively discharged (flat) battery, even after extended driving.
Out of Fuel: If (within the Service Limits) your Vehicle runs out of fuel, up to $12.50 worth of fuel will be supplied at the roadside. Where this is not possible for any safety related or any other reason, (eg. LPG fuelled Vehicle, or where packaged petrol or diesel is not physically available at roadside,) the Vehicle will be towed to the nearest fuel outlet within the Service Limits and any fuel purchased will be at the Member’s expense.
Tyre Change Assistance: If (within the Service Limits) your Vehicle has a flat tyre and you require assistance, we will arrange to change your flat tyre and replace it with the spare tyre supplied with your Vehicle. We can assist you to change the tyre providing the correct, serviceable and inflated spare tyre is available in the Vehicle and that the Vehicle’s own serviceable jack, wheel brace/tools and any wheel lock key, are readily accessible within the vehicle for use by the contractor.
Please Note:
If we cannot change the tyre for any reason, eg. Deflated spare tyre, missing locknut key, faulty wheel studs & nuts, faulty or missing tyre changing equipment, Vehicle in unsafe position, angle or on unstable terrain a tow will be provided to the ISSUING Ultra Tune Auto Service Centre or the nearest tyre repairer at your expense. Where a tyre/wheel assembly is deemed too heavy for one person to lift/manoeuvre and where the assistance of a second contractor is required, this will be done at the driver’s expense.
Lockouts: (Fee for Service Provision) If you have locked your keys within your vehicle or lost your keys, then subject to satisfactory proof of driver identification and with the Vehicle owner’s authority we can refer a service provider to assist entry to the vehicle or a taxi to fetch a spare key. You will pay for the entire cost of us providing this service for you.
Call Limits
This roadside policy is limited to up to two (2) call-outs in total within the 12-month term of this policy.
General Terms
This Ultra Roadside TOW Assist policy only becomes valid if Roadside TOW Assist is named on your Ultra Tune provided Tax Invoice.
Qualifying Customer’s Vehicle must be less than 16 years old and travelled less than 275,000 km.
https://www.ultratune.com.au/roadside-tow-assist-terms-condi…
Service Limits: means to the extent of a standard call-out and/or tow in any particular country region, city or town. As a guide, this may include:
All Greater Metropolitan Cities including metro satellite cities, also major regional cities & towns – up to 10kms* to your ISSUING Ultra Tune centre or other Ultra Tune Roadside Assistance accredited service provider.
Country and Remote Regions- up to 20kms* ROUND TRIP from the roadside attendant’s depot to the Vehicle breakdown and return.
In each region, the local roadside contractor will apply their own local ‘standard callout’ conditions. The service limits will vary according to the local standard callout conditions which may at times be lower than the guide provided here. The driver will pay for any callout and/or towing “excess charges” that may apply at the time.
Service Providers: This service is provided by Ultra Tune Roadside Assistance or its agents. Ultra Tune Roadside Assistance provides this Ultra Roadside service on behalf of the issuing Ultra Tune Auto Service Centre.
Service Area: This service operates within the Service Limits in all Australia mainland States and Territories, Tasmania and including any island connected to the mainland via a vehicular bridge. This service will be provided if the Vehicle is stranded at home, on a public road or other roadway to which the public has a right of access (‘the road’). This excludes areas such as creek beds, beaches, open fields, parks and ovals, fire tracks or trails used for logging or forestry service access.
id just keep NRMA given the network is way greater
unless ultra tune is just reselling the NRMA product