PSA: Woolies Self Checkout - Overhead Trolley Cameras Now

It would seem that the self-service checkout stations at my local woolies (Sydney inner suburbs) have learned a new trick.

I have grown used to the camera in the scanner area checking - and sometimes even helping with - my selection for fruit and veg.

Now it would seem there's an overhead camera keeping an eye on your trolley contents. I'm not sure how I feel about this one… I can't help but suspect that it'll misfire much more often than it's right.

So here's how the encounter went… A small quick Sunday morning grocery run.. my mini-trolley had several fruit items, some bakery & dairy and not much else. The perfect quantity for a swift exit through the self-service bays.

First I scan the cold stuff then the fruit & veg, all packed into a single insulated woolies bag. That goes into the trolley, I scan the last few items packing them into a regular woolies bag

All done, I tap the pay button and BAM… an obnoxious little message asking me if I'd forgotten to scan something in my trolley.

Stuck, I had to call the attendant over to unlock the station… the console showed her a neat little overhead view highlighting my insulated bag. "Did you scan all of those?" A little bit taken aback, all I could say was "Ummm…. yeah, of course." The computer nerd in me manically trying to fathom how any system could be smart enough to tell the difference between un-scanned items & items that have been scanned and put back into the trolley for the trip back to the car.

Anyhow… that's the PSA. Watch out for these annoying new cameras.

(I'm not quite sure what I, or anyone else could do differently here. Are we meant to let all our stuff pile up on the station until we've paid?)

Related Stores

Woolworths
Woolworths

Comments

  • Take my business to Iga

  • +1

    If they are so worried, they might as well implement something that can scan all contents from the trolley at once and save us from the hassle of scanning and save them the worry of theft.

  • I found it very annoying. If they’re going to do it they need to put more staff on at the self serves. They are just using computer vision to detect items within the trolley (similar to detecting bananas etc), I’m guessing if you bought something from another shop too it would complain as well.

    My partner and I buy our stuff separately but I’m the same trolley because we have very different diets. On Sunday we had to get the person over to fix it and you could see the green outline on the items left in the trolley. I probably have heightened expectations because I’d expect a self serve checkout to not need human intervention, specifically why I choose to go there, any time I have to get someone over because the scales or scanner are broken or it’s frozen on payment I get pretty agitated, especially when there’s never anyone available to fix it.

    If it happens again I’ll just start shopping at coles until they start doing it, then just start going somewhere else.

  • -6

    I'm not quite sure what I, or anyone else could do differently here.

    I am. Go to a checkout chick (or checkout sissy boy).

    When my local Woolworths closes ALL staff checkouts at night I make THEM do the self checkout because 4 out of 5 times it locks up and whinges about something that requires them entering a code anyway.

    Otoh the local Coles in the same centre closes ALL their self checkouts at night (bravo) and everyone must go through the 8 items or less (or whatever number it is).

    • +1

      So someone who works as a cashier is automatically a 'sissy boy?' So much for trying to make an honest living without being shamed for it.

  • +1

    The only ones that have an issue with this are the ones that put through a kilo of salmon as 1kg of brown onions.

    • Now they will have to put it in as Mushrooms, that will cost them quite a bit more.

  • I pretty much refuse to use them unless it last resort. I think it costs people jobs.

  • +1

    I had a bag of groceries in an Aldi bag in my trolley at Woolies and the checkout prompted the attendent to search me. She apologised that she had to do it. She spotted my papaya and asked what I paid for it. Said she'd probably go to Aldi later and get one lol.

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