hi guys, just wondering if you guys have had the issue of transfering money to the old account instead of the migrated account?
i have trasnfered some money over and am not sure if the money will still transfer over to the new account?
ubank has just changed my bsb and account without any prior warning!
Plenty of warning? First I heard of it was 4 days before I was moved. There was no info on the question OP is asking as I had the same question as I had a regularly scheduled transfer set up that was about to happen. I ended up having to cancel it as I couldn't get an answer as to whether the transfer would be updated to the new account details or not and didn't want the money disappearing and having to chase them.
I was told back in May that the upgrade was happening. Happened about six months later, and about a week's notice or so
Maybe you think they did but for me it was very last minute, multiple texts from a mobile type number (not ubank titled like normal) and old app suddenly unusable even though their website showed that you could continue using the existing 'old' app. And another text with a link on it and a qr code for activating a new card without a weblink, which I don't think is good practice for banking (qr codes).
Plus an hour and a half call wait time to try and ask why the new app, bsb etc and no information from the c/s rep, only to be hung up on on purpose when I was asking questions about the changes (in a very polite way i will add). I've always been a fan but this transition has been horrible and if you go on the site now you'll find a big warning about new scam texts they've been made aware of.
Time to move on.
I don't know why they've messed up so badly. Can't do much without calling them and the wait times are phenomenal.
ubank has just changed my bsb and account without any prior warning!
No notification when you transferred? No email telling you the details?
If they closed your old account, it will bounce back. Hope you dont get a fee for bounced transfer!
They made a right mess of my account migration. Instead of merging “old Ubank” into my current “new ubank” (86400) they created new accounts and locked me out of one of them for several days. Got it sorted but lesson learnt.
To put it simply, you need to take control yourself and don’t rely on them. If you have made a transfer into “old Ubank” then it is going to fail because the old BSB & account number are void.
Get familiar with the new details & change any existing regular payments or standing orders yourself
Oh crap. I didn't think of that and I transferred today.
Transfer $1 and see if it makes it to where you want it. If it dos then all good, but if it does not call ubank for help.
They don't answer.
Auto hangup after 1 hour 20 mins.
So did OP try and transfer the $1 to see if it worked?
Dunno.
I have ubank and older 86900 account -
Both BSB are still the same.
I am able to login to both accounts using my old password and same email address.
I'm not sure how it works in their system
all good! money still came in regardless.
I am unable to access my ubank account , when I try online I get a told I have a insecure password (it is a last pass one) and I need to reset it using the forgotten password function.
I downloaded the app and it wont let me log in either.
Opera also gives me a security warning when I try to access ubank.com.au
"I am unable to access my ubank account , when I try online I get a told I have a insecure password (it is a last pass one) and I need to reset it using the forgotten password function.".
I had the same thing as the new UBank has different password requirements. So I reset it as instructed and it was all good. My guess is that the last pass password uses a special character that is not allowed.
I received a notification that this would be happening many months ago. But they didn't tell me when it would happen. We got the new bank cards ages ago, followed up by "we are having a delay". Then suddenly we got switched over yesterday, locked out from the old app, and with our account numbers changed.
The worst thing is, they haven't explained whether the old account numbers would still work, or for how long. Their website says "it might not work". Seriously? You don't even know? So I had to urgently update my direct debits late at night, and tell my employer to use different account details. Basically, zero notice.
Extremely unprofessional.
No issues. Plenty of warning was provided.