Usually when a signature is required for my parcel and I'm not home, the parcel is left at the local post office for me to collect. However, on this particular parcel, it's at a collection point over 2 suburbs away.
Should I expect them to at least leave it at the local post office? After paying delivery fee and don't think I should be driving 15 mins each way just to go get it.
I've had this before a few times - sent in feedback on one of their questionnaires, and magic! It never happened again!
Instead, we now receive deliveries as late as 10pm
Just be happy it is at a post office.
Probably a once off, least you will have the security that it has not been stolen off ya porch.
This happens to me when I order large parcels…
My local post office is only a small and can’t stock them, so they send all large cargo at a sizeable AP, couple of suburbs away.
I think this must be why, parcel was just under 10kg
Yeah has it gone to an actual auspost branch vs an LPO?
1- Signatures still aren't being enforced by Auspost
2- You can pay $7.05 to have it transferred to your local post office or lodge an online chat dispute and ask the fee to be waived. If the item was large-ish, they will refuse to transfer.
Recommend you check out parcel lockers.
Don't know what all the fuss about signatures is. I worked in a bank for a while. No-one in the bank knew what YOUR signature looked like or checked it before they cleared your cheque. And its the same with parcel deliverers. They don't know what YOUR signature looks like.
I always jump in first whether its a parcel for [name here] before they ask to give them confidence that I'm the person the parcel is for, and to make sure I'm getting a parcel for me.
The idea is that they don't then leave it at the door unattended.
Don't know what all the fuss about signatures
It’s like an insurance, relives the courier company of almost all liability..
Btw I understand that it doesn’t make much sense as it can easily be manipulated but that’s how the bureaucrats designed it. So 🤷♂️
Signature makes a difference as a seller because you can verify it was physically handed to the buyer or is in a safe place - not carelessly tossed, or stolen. It's important for expensive items especially because it prevents some fraud.
Yes they are enforced. I guess some contractor could forge/misrepresent them…
Auspost have said they are "resuming" signatures on delivery.
Reality: Same as always. Leave all the work to contractors. Don't "train" or set "rules" for contractors. Blame contractors. Accept no responsibility.
Australia Post Signature on Delivery is so hit and miss. Received 3 parcels sent with signature-on-delivery last week. Two were each worth less than $10. The other was worth $300. Two were held at the post office. One was left at the door. Guess which one. Anyway, I would just suck it up. At least they didn't lose it or leave it at your door to be stolen.
If you have an auspost account and you have nominated available parcels to be safe dropped this will override the signature request. Some senders with not allow this override however… Which is possibly the cause of the discrepancy.
I do have the app. And in my case I did not override the signature on delivery for any of the orders in question. The option was available for one out of the three, but not for the one that was left at the door.
Yeah this is an extremely minor thing that could go wrong when using Auspost.
Try the following:
- Wrong address all together
- Lost completely
- Left out in the rain, package soaked
- Caught in a conveyor belt - 1/3 of the contents destroyed
- Caught in a loop going back and forth from 2 sides of the country without actually getting delivered
- Having a post box robbed (whilst sending a package), 2 parcels stolen - both valued over $100AUD, compensation did not cover loss
- Caught in a loop going back and forth from 2 sides of the country without actually getting delivered
Lol I had this recently. Seller accidently put a 5 as the first digit of my postcode instead of a 3. Auspost had lots of fun tracking it down.
Last time I ordered something from Apple, It needed a signature and the courier company sent it to a depot in Olympic Park. It’s on the other side of the city to where I am. Was a long painful drive. Two suburbs away sounds fantastic.
Hahaha I remember when I was living in Australia, had a parcel out for delivery and the courier driver "attempted delivery" but couldn't deliver, despite me being home all day that day. They then dropped it off to a depot 2 hours away. I called them up, said there was 0 chance the delivery driver attempted delivery and 0 chance I'm driving 2 hours to collect my parcel so they redelivered it the next day
About 10 years back and more, my mail used to get delivered to 85 River Road instead of my 85 Witt Street and also the reverse happened. How do you mess up that one. AP apparently could not fix it. It went on for years. I used to pick up my mail and have a coffee sitting on the veranda looking across the water. I fixed it by moving house, suburb, city …
Contact Auspost in that lpo to get it transferred to your nearest one?