BankVic account fleeced $280 - Resolved

Mark1159 on 17/12/2022 - 17:59
Last edited 22/12/2022 - 17:40

Check my accounts daily and saw a $280 Coles Online purchase from Rowville.
I’m in Vietnam.
Aware I can probably order online from here.
Rang Bank Vic from Vung Tau and spoke to a person.
Said there was a bit of this with Coles and “I may get my money back”.

Dunno how anyone could get the 3 numbers off the back cos it’s only used for ATM cash here. All I use that card for.

Why can’t banks have an “opt in” 2 factor authorisation eg phone/email and the order is pending until verified.

Can’t be too hard - the BankVic guy sent me email code while chatting to verify me.

I carry second phone with 0z sim for Big 4 bank to send code to verify some transactions.

Should be mandatory on all transactions above $20.

Financial

Related Stores

BankVic
BankVic

Comments

  • bdl on 17/12/2022 - 18:10

    and? are you getting your dosh back?

  • jv on 17/12/2022 - 18:13
    +15

    Check my accounts daily and saw a $280 Coles Online purchase from Rowville.
    I’m in Vietnam.

    That's probably the delivery fee

    • Slippery Fish on 17/12/2022 - 18:27
      +3

      The order is a box of tissues to ease the pain of the delivery charge 😂

    • Ghost47 on 17/12/2022 - 23:09
      +2

      JV… you've done it again!

  • BillyStm on 17/12/2022 - 18:16
    +2

    If it were mandatory on all transactions above $20 just imagine the additional wait times everywhere as people stuffed around on their phones…

  • Mark1159 on 17/12/2022 - 18:20

    Make it “opt in”

  • SF3 on 17/12/2022 - 20:12

    Should be mandatory on all transactions above $20.

    Outlier edge case.

  • Mark1159 on 17/12/2022 - 20:49

    Can’t be too hard to organise secondary authentication.
    I’m talking to the bank security guy in Melbourne and he sent a code to my “account attached email” to ensure it was me.
    Took 20 seconds to Vietnam.
    The goods/service provider can do it in 20 seconds as well.

    When I transfer my money in my name from my Oz bank account to my BankVic account it can take up to three business days. Yet fraudsters are facilitated instantly.

  • elgrande on 17/12/2022 - 20:55
    +9

    Did you get the flybuys atleast?

  • Stopback on 17/12/2022 - 21:50
    +2

    I prefer convenience. 2 factor gets annoying after a while

    • aragornelessar on 18/12/2022 - 21:10

      And you need every second when it's a flash sale or price error

  • Bafranz on 17/12/2022 - 22:01
    +1

    Wifey spending up big for Christmas while you're gone?

  • drewbytes on 18/12/2022 - 07:12
    +1

    Just incidentally, you can't do a Coles online order from overseas. We tried to do this to organise a delivery for the day we got back from overseas so we didn't need to go shop ourselves - but it detected we weren't in Aus and wouldn't allow the checkout.

    • badg3rz on 18/12/2022 - 07:55

      VPN?

      • drewbytes on 19/12/2022 - 17:19

        Yes that would probably work but I don't run one on my phone and didn't want to fap around with a VPN just to do a Coles order.

  • Mattttttty on 18/12/2022 - 19:03

    If you don't save your bank details on the Coles website and put them in manually every time, they text you a confirmation code (psudo 2 factor identification) before they will put the purchase through.

  • Mark1159 on 22/12/2022 - 17:41
    +1

    Thx for input - appears my $280 has been RE credited to my account

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