Amazon Black Friday Deals. Still Not Shipped?

imp on 17/12/2022 - 22:04
Last edited 18/12/2022 - 10:32 by 1 other user

Ordered a large number of Christmas presents on Amazon on Black Friday. Some arrived within a day or two. Others shipped and arriving weeks later.

I still have 6 orders which haven't shipped. On one they changed the arrival date from 'arriving' 22 Dec to 'expected' 23 Jan. On the remaining 5 items it still shows 'arriving Thursday' (aka 22 Dec). Is this normal?

Either they have great faith in a last minute delivery or I am being strung along with a promised date that they have no intention of keeping. If I knew it wasn't going to arrive back 3 weeks ago then I could have cancelled the order and bought elsewhere.

Does anyone know how to contact Amazon about this. Couldn't find a phone number and the 'contact us' section would not allow a message until after the parcel is overdue.

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Comments

  • CyberMurning on 17/12/2022 - 22:20
    -3

    Thanks for letting bezos knows

  • Nutrino on 17/12/2022 - 22:26

    UN council of human rights?

  • keo on 17/12/2022 - 23:03
    +5

    Help > Something Else > Contact Us > Start Chatting Now

  • vinnychase on 17/12/2022 - 23:12
    +1

    tough crowd. try whirlpool for sympathy

    • imp on 18/12/2022 - 00:45
      +3

      Not after sympathy - after the contact details that a couple of helpful people have provided.

  • bdl on 17/12/2022 - 23:22

    Something I ordered six weeks ago has been out of stock and Amazon just notified me it will ship this week. Good stuff.

  • Gunnar on 17/12/2022 - 23:27

    Call 0055 199 52

  • ode1online on 18/12/2022 - 00:27
    +3

    Try the following
    At the bottom of AMAZON page select Help (its right down the bottom with other links)
    The it asks what item you want help with, SELECT YOUR ITEM
    You get more choices like WHERES MY STUFF
    Again, you get more choices, So choose DELIVERY DATE WAS CHANGED
    Now there should be a new choice I NEED MORE HELP
    You can request A phone call
    As long as your phone number is registered, they should ring you

    Personally, when this has happened to me, they cancelled my order, (as they doubt the seller will ever ship it) and got the item from another seller or Amazon themselves and applied the Discount you had during the sale.

  • jv on 18/12/2022 - 01:31
    +2

    I had an overseas Amazon order arrive in Melbourne a week ago and picked up by Australia Post and it hasn't moved since then.

    • Thrift on 18/12/2022 - 11:36
      +2

      That all depends on your frame of reference. The sun and you and me, and all the stars that we can see, are moving at twelve million miles a day.

      • jv on 18/12/2022 - 11:41
        +1

        I meant it is geocentric…

  • AndyC1 on 18/12/2022 - 11:01
    -1

    Try 13 Emporium Av, Kemps Creek NSW 2178.

  • bobbieb on 18/12/2022 - 15:14
    +1

    You didn't mention whether the items were sold, or at least fulfilled by amazon Australia.

    At this time of year, having amazon prime well and truly pays for itself just in free expedited shipping. If you avoid the obvious things that force amazon to use other shipping methods, then their own delivery service tends to be rock solid - by way of example: my order for a bunch of random stuff from Friday morning half arrived this morning, the other half is out for delivery and will arrive today.

    As a rule, if your order is time critical:

    • Avoid anything not fulfilled by amazon - you're at the mercy of whatever delivery service the marketplace seller selects. It will most definitely not be an amazon flex driver.
    • Skip sending it to a parcel locker, or any other aussie post facility. That forces your order down the standard mail path, so your order will sit in the logjam of orders trying to get into and then through australia post.
  • frondono on 18/12/2022 - 15:24

    I'm pretty sure they are transporting bulk orders to the distribution centres and delivering locally from there. I've had the same problem? from perth too.

    • vinnychase on 22/12/2022 - 16:47

      what do they normally do?

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