Microsoft eBay Store Is Legit or a Third Party?

Lmistericho on 22/12/2022 - 19:04

I purchased a Surface Headphones 2 from 'official' Microsoft store on eBay back in August. Last month it stopped working. I returned the headphones and still waiting for refund. They referred me to Microsoft website who referred me back to Microsoft AP and when I rang Microsoft Australia, they are not affiliated as they cannot see the item returned. I raised it with eBay and still waiting - frankly I think they are third party reseller as this email [email protected] was quoted in one of the responses on the status of the refund. They also quoted [email protected] who has responded that the item is not visible in their system. Why eBay is allowing this 'official' Microsoft store https://www.ebay.com.au/str/microsoftaustralia when Microsoft Australia does not know about them?

Lesson learned - not buy from them anymore

Electrical & Electronics

Related Stores

eBay Australia
eBay Australia
Marketplace
Microsoft
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Comments

  • bobokingdom on 22/12/2022 - 19:42
    +2

    Did you get an RMA number before you send your headphones to them?

  • Switchblade88 on 22/12/2022 - 20:24
    +4

    You bought through eBay, you returned through eBay, you should probably complain to eBay.

    Don't overthink it, just escalate the case via eBay chat and they'll tighten the screws.

  • vsin116 on 16/04/2024 - 15:27

    Did you end up getting that refund? How long did it take if so and what was the procedure?

    I am in the same boat at the moment for a returned laptop. MS online don't know anything about the order / return, the eBay return window has closed of course but I have already returned the item (went to Quantium Solutions warehouse) and waiting for a refund for a month now. We have been going back and forth on eBay messages and they are trying to send me to a Payments portal which has no options available for me to use.

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