The Good Guys - Store Cash - Did You Receive It? 2nd/4th Thursday Payment

mshanann on 23/12/2022 - 11:56
Last edited 23/12/2022 - 20:20

Hi All

I purchased the Breville coffee machine a week back from Good Guys (https://www.ozbargain.com.au/node/745132) and immediately prior to purchase did the storecash signup and downloaded the wallet to iphone.

https://www.thegoodguys.com.au/storecash

I received no email or any other communication having signed up which I thought was strange.

Anyway, according to their FAQ, store cash should have been paid/credited on the 22nd December based on it being the 4th Thursday in December. When I open the store cash card in wallet and click the info button it states I have no store cash.

"StoreCash is paid on StoreCash Pay Day, every 2nd and 4th Thursday of the month. StoreCash is conveniently paid directly into your active StoreCash Digital Wallet, ready to use next time you shop at The Good Guys. Just remember, StoreCash has a 10 day expiry – so make sure you use it fast!"

Just wondering if anyone else has / hasn't received store cash yesterday 22nd?

thanks

EDIT - I'm wondering if they have got me on a deceptive wording technicality in their graphic …

When you shop IN STORE, ONLINE OR OVER THE PHONE by Dec 23:
Earn $50
When you spend $500-$799
or $70
When you spend $800 or more

When you shop ONLINE AND CLICK & COLLECT by Dec 23:
Earn $20
When you spend $200- $299
Earn $30
When you spend $300 - $499
OR Earn higher amounts by adding Gold Service Extras to your purchase

I spent $889 online.. but I did click and collect from store…. would be super dodgy if they used the deceptive wording to get out of paying this.

Financial

Related Stores

The Good Guys
The Good Guys

Comments

  • Nugs on 23/12/2022 - 13:01

    bought two items during BF on two separate accounts, got both credits on the 8th
    I just checked and I have a text message saying 'here is your link to download personal wallet …… blah bah.
    does the store in the wallet show your name and phone number?
    .

    • mshanann on 23/12/2022 - 20:20

      I've updated the post - I think they may weasel out based on deceptive graphic wording

  • vinnychase on 23/12/2022 - 13:06

    bought $900+ item on 3rd Dec. Got email yesterday but it didn't have store cash voucher at the bottom of email as it did the last time around so I had to find the phone number i used on the order and for storecash registration to recover the voucher.

    • vinnychase on 23/12/2022 - 13:07
      +1

      The main thing is that the mobile number you give to the cashier at POS should exactly match the mobile number used for your store cash registration that's all.

      • mshanann on 23/12/2022 - 20:21

        I've updated the post - I think they may weasel out based on deceptive graphic wording

  • MrBillions on 24/12/2022 - 08:23

    I'll email their customer service if I can find their contact details

  • dm02 on 24/12/2022 - 16:15

    I don't think they can weasel out based on the graphic.

    "When you shop ONLINE AND CLICK & COLLECT by Dec 23" implies that online and delivery orders are excluded, but online and C&C orders are included.

    "When you shop IN STORE, ONLINE OR OVER THE PHONE by Dec 23" implies that all in-store, online and phone orders apply, whether delivered, C&C or otherwise.

  • fedex11 on 25/12/2022 - 01:33
    +1

    You need to have collected the item by Wednesday the week before pay day. The store cash should come in 2 weeks time as you may have just missed the deadline for pay day on 22/12/22.

    This is on their FAQs:

    • Your StoreCash will be paid when you have received/taken delivery of your qualifying purchase by Wednesday the week prior to Pay Day.
  • MeesusEff on 25/12/2022 - 04:34
    +1

    TGG has one of the worst "redemption" scheme ever, almost scam like. Signed up for Concierge and later was told I need to receive marketing for it. Bought something else to receive a Gift Card, also told that marketing needs to be ticked. But I was still receiving their email ads anyway.

    Anyway, check if your account is ticked for marketing as that's their excuse all the time

  • MrBillions on 30/12/2022 - 10:23

    Still nothing. Will follow up when I return from hols

    • mshanann on 31/12/2022 - 10:01

      Customer support said I likely missed the cut-off window - and if not present in the wallet on Jan 12, to contact them.

    • mshanann on 12/01/2023 - 17:55

      Finally got my $70 today!

  • MrBillions on 12/01/2023 - 19:31

    Same!!!

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