Dreame W10 Region lock issue

wswgin on 04/01/2023 - 14:43

Hi,

Dreame W10 cannot be accessed through the Mi home app recently, get's a message saying "the current region does not match the model"

Purchased from Ebay about 8 months ago, was working fine until recently.

My regeion setting has been Singapore as the ebay seller instructed saying this would get the latest firmware update, but regardless which region I chosse I was working fine. Now I change region to Australia or Singapore it all shows the error message.

I think this may be a App or firmware update issue that blocks use.

Anyone experienced same issue and hava a fix?

Electrical & Electronics Dreame Robotic Vacuum Cleaner

Comments

  • Clear on 04/01/2023 - 16:04

    What if you set your region to China? Some Xiaomi products require it.

    • wswgin on 04/01/2023 - 20:15

      Changing to China doesnt work, and if change to China, the whole app changes in a lot of ways

  • jizmo on 04/01/2023 - 19:25
    +1

    Region Block Disclaimer
    Region Block Disclaimer

     

    Please note, from January 2022, all Dreame robot vacuum cleaners will have a mobile app region block restriction. 



    What does the mobile app region block restriction do? 

    If you purchase any Dreame robot vacuums that are either a) not an official Australian model, or b) not via an authorised retailer, you will not be able to sync your device with the ‘Mi Home’ mobile app, and therefore, cannot use features provided through the app.

    Additionally, we’d like to advise our customers that we do not manufacture a ‘Global Version’ of our products. Products purchased via our official Australian channels are official Australian models - meeting Australian regulations and standards. If you happen to purchase a Dreame product that is not advertised through our official site, and claims to be a ‘global version’ or 'international version' of our products, we strongly advise you to contact the sellers. If you’re unsure whether your product is an official Dreame robotic vacuum cleaner, please email us at [email protected] and we would be happy to assist you. 

    

As a final statement, please appreciate that Dreame will not bear any responsibility if you purchase or use a product that was not intended for Australia or has been purchased from an unofficial marketplaces of the business. For this reason, we highly recommend completing your due diligence before making a purchase.

    • wswgin on 04/01/2023 - 20:12
      +2

      this is such not fair, lots of people purchased it from ebay without knowing it has a region lock or it won't work in australia, at that time there was no officially release in Australia. And the system lets you choose Australia as location and worked.

      if they set a region lock, it should be from launch not half way through, especially when the app lets you choose australia location and used to work well, then suddenly one day says now we have a region lock and stopped working

      • mrgeckoz on 04/01/2023 - 23:51
        +2

        I’m on the same boat.
        I think they have “upgraded” their region lock by using IP address.
        I bought a W10 Pro from Taobao and shipped it over before the disclaimer was published. Now it’s almost useless with no access to the app.
        Lots of people on productreview.com also experiencing the same issue, and not getting feedback from Dreame Australia.

        I’m going to try to set up VPN to connect to China and see how that goes.

        • mrgeckoz on 05/01/2023 - 19:04

          Update: saw someone posting the same issue on a Chinese Australian forum called OurSteps. I have tried the free VPN they suggested and worked.
          I think it kind of “activates” it, now even use it without the VPN. Not sure how long it’s gonna last though.

          The VPN is called Transocks which you may find in AppStore.
          Hope this helps.

          • wswgin on 08/01/2023 - 21:33

            @mrgeckoz: Thanks, tried transocks it worked for a few seconds and then still showed the region message.

            Did you also change region in Mi home app to China?

            • mrgeckoz on 11/01/2023 - 01:54

              @wswgin: I’m using the Dreame official app. Region set to Singapore.

  • ThereIsNoVirus on 02/02/2023 - 16:29

    I'm in exactly the same boat. Use to work till recently. I don't even know where I bought it from. Dreame should honor their products. They were not stolen, someone had to buy them originally so they got paid. Total scumbags. My next product will definitely not be Dreame. Dreame? More like nightmare.

  • ThereIsNoVirus on 02/02/2023 - 16:38

    They did reply me via [email protected] but just gave complete BS answer, not even mentioning the region lock, which was put in with the last automatic software update. They just told me to reset it. I have android so will look for a VPN tool.

  • ThereIsNoVirus on 02/02/2023 - 17:13

    Transocks is on android also. Tried it, did the free registration, tried both singapore regions, didn't work - couldn't get past the BS region lock.

    I tried the dreame official app - it couldn't find the model with or without VPN on.

Login or Join to leave a comment
Login Join