What Should I Do if The Seller Accepts My RMA Returns but Does Not Process Refund/Exchange

Lxxvvunicum on 11/02/2023 - 00:49
Last edited 11/02/2023 - 10:33 by 1 other user

Hi all.

I purchased a motherboard from ShoppingExpress but the motherboard had serious coil whine noise, so the seller accepted my RMA return request. The Auspost system showed that the seller received my return on 18 January.

It has been over 3 weeks, but I still have not heard anything from them. I sent multiple emails inquiring the return process status but received no reply. I called them as well, but their answering machine said due to COVID blah blah blah, they do not take phone call….

What should I do when I send emails with no reply and call them with no one answering?

Thanks

Computing Computer Component Motherboard

Related Stores

Shopping Express
Shopping Express

Comments

  • Hybroid on 11/02/2023 - 00:56
    +3

    One option is to pop down to 69 O'Riordan St, Alexandria NSW 2015.

  • Rashed on 11/02/2023 - 00:57
    +6

    CC chargeback?

  • jv on 11/02/2023 - 01:25
    +1

    due to COVID blah blah blah, they do not take phone call

    Can you catch COVID over a phone call? 😲

  • Richardc on 11/02/2023 - 03:34

    try message them on FB, https://www.facebook.com/ShoppingExpress

  • garetz on 11/02/2023 - 06:17

    ShoppingExpress is notorious for terrible after sales support. Contact the manufacturer of the mobo, and ask them to follow up with ShoppingExpress for the rma.

    Similar thing happened to me, and the manufacturer were a big help in that regard.

    The manufacturer definitely does not like retailers taking their time on rmas, as it reflects badly on them as well.

  • Heaps for Cheaps on 11/02/2023 - 11:56

    Shopping Express
    Refunds Repress

  • AdosHouse on 11/02/2023 - 11:57

    "I called them as well, but their answering machine said due to COVID blah blah blah, they do not take phone call"

    You can give someone COVID over the phone???

  • RotundPolarBear on 11/02/2023 - 18:41

    Had a similar issue with CPL. Returned a DOA monitor to them the next day and they never refunded so I had to initiate a CC chargeback. Got my money back after a month.

    • xxvvunicum on 11/02/2023 - 21:47

      I purchased with Zippay so CC chargeback may not work on me

  • unclekenz on 12/02/2023 - 10:45
    -2

    Curious then why you haven't already pursued a refund with the assistance of Zip Pay under their Zip Buyer Protection Policy?

    Goto: https://zip.co/au/page/buyers-protection

    Please explain?

    • RotundPolarBear on 12/02/2023 - 14:47
      -1

      Maybe they didn't know about that? Thanks for pointing it out in a snarky way though, I'm sure they'll appreciate it.

      • unclekenz on 12/02/2023 - 15:43
        -2

        I'm asking the OP.
        Suggest you just butt out.

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