COVID Flight Credit Issues (with Aunt Betty)

DaDollarz on 19/02/2023 - 22:51

So I had flights booked via Qatar Airways (booked via Aunty Betty) April 2020 and looking at travelling again this year and have encountered the following issues:
* Tried to rebook flights to Asia with another airline and they have said they will have to see if they can get a refund through Qatar Air
* They have been horrible with their communication and it has taken three weeks so far with not confirmation if this can be done
* I just spoke to someone now who said that there was a 2 year limit on my flight booking and Qatar air has now cancelled these flights

I was wondering if anyone could shed light on their experiences.
What have you done that's helped you get a resolution on this matter?

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Comments

  • djsweet on 19/02/2023 - 23:04

    I’ve tried to use a COVID credit with them without success too. Several times they have committed to get back to me in x amount of days and have failed to do so. The credit I had mentioned no expiry and no particular airline it needed to be used with, but they have insisted it must be used with the airline which was originally booked, which is impossible because they don’t fly in Australia, and my entire overseas holiday during COVID was cancelled. It’s with my State’s fair trading, but they are about as useful as useful as Aunt Betty.

    • DaDollarz on 21/02/2023 - 07:58

      That sucks. I am sorry to hear mate

  • Hybroid on 19/02/2023 - 23:31

    14 Cancellation due to Unavoidable or Extraordinary Circumstances:

    If your booking is cancelled due to unavoidable or extraordinary circumstances, either the travel service provider will offer you a travel credit or Aunt Betty may, subject to Aunt Betty's hardship policy, offer you a Aunt Betty travel credit for the full amount paid by you.

    Aunt Betty travel credits are subject to the Aunt Betty travel credit terms and conditions (please see section 33 below).

    But…

    33 Communications:

    Telephone calls and emails to or from Aunt Betty may be recorded for training purposes.

    https://www.auntbetty.com/en/terms-and-conditions/

    There's no other section on travel credit nor anywhere that says it's only valid for 2 years limit in their T&Cs. Cross-check the actual travel credit notification you received and quote this back to them including the distinction that you received Aunt Betty travel credit not Qatar Airways flight credit so not relevant what Qatar decide to do as far as you're concerned.

    You may need to submit a Fair Trading complaint if still no resolution. Good luck.

    • DaDollarz on 21/02/2023 - 07:58

      Thank you brother

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