OurDeal is promoting Counterfeit Goods

LA3Australia on 26/07/2012 - 12:46
Last edited 26/07/2012 - 14:18

I see that OurDeal are offering counterfeit Calvin Klein.

Http://www.ourdeal.com.au/deal/blusavvy-five-pack-of-calvin-…

I emailed them by their Contact Us form last night, but (other than an automated 'thank you' response) have not received any reply.

Today I note that over 350 'buys' have been made, and the offer is still active.

Who does one contact about this illegal activity? The state Police? The Feds? Of course I will contact Gazal Corporation (the Australian distributor, I believe), but if the promoter ignores the law what does/can an Australian consumer do?

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  • Mikinoz on 26/07/2012 - 12:52
    +1

    And no refund aswell

  • akula on 26/07/2012 - 13:06

    and how do you know that it's counterfeit?

    • A3Australia on 26/07/2012 - 14:45

      and how do you know that it's counterfeit?

      Well, common sense, because of the price. Also, one look at the web pages (that are hanging off a free web hosting service's website) shows all the other counterfeit goods being offered for sale. These other counterfeits are also being promoted for sale on the OurDeal site ->

      "About BluSavvy
      BluSavvy is your one stop shop, perfect for fashion savvy people. Look effortlessly chic from day to night with all the current season's trends, delivered directly to your door. They stock a range of bags, shoes, jewellery, fashion and beauty products, as well as some other additional accessories sure to pique your interest."

  • scotty on 26/07/2012 - 13:24
    +1

    The shop in question is Blu Savvy, which does not look very trusty (no ABN, no contact info, etc). They do list out their cK items here:

    http://blusavvy.weebly.com/ourdeal.html

    With images showing Calvin Klein tags. I guess they are trying to prove their genuineness. However other items on their site are questionable. It has been pointed out in the unpublished deal that they are selling fake LV bags that they even say on their own web page:

    This may not be the real thing, but no one will ever know the difference!

    That concludes their lack of credibility. I think OurDeal needs to be contact as they are the middle man. Maybe someone with a bit of detective skill can find out who Blu Savvy are.

    • A3Australia on 26/07/2012 - 14:36

      I think OurDeal needs to be contact as they are the middle man

      I did contact Our Deals Pty. Ltd. I used their Contact Us form on their website, and I wrote to their domain contact as well. No 'real' reply so far.

      The contact phone number given here on OzBargain (02 8517 0580 - http://www.ozbargain.com.au/forum/ourdeal.com.au) either gives a 'busy' signal, or a message that the number is no longer in use.

      The OzBargain REP for OurDeal "OurDeal Ambassador" has not been on OzBargain since May 16th this year.

  • A3Australia on 26/07/2012 - 14:39

    Strange - the number of buys is dropping!

    It was around 350, then went to 334, now 328.

    Might be my browser, or cache, or something, but….

    EDIT: OK, it is going back up now - 330

  • stemcell on 26/07/2012 - 17:15
    -3

    Get a hobby or dare I say it, a girlfiend ;)

    • Mikinoz on 26/07/2012 - 17:28
      +1

      what are you the pot or the kettle?

    • A3Australia on 26/07/2012 - 18:21
      +6

       
      stemcell 1 hour 5 min ago
      Get a hobby or dare I say it, a girlfiend ;)

      If you meant me. - I am married. I don't think my wife would like your 'girlfriend' idea.

      • StewBalls on 27/07/2012 - 00:04
        +1

        Don't tell her about it then! ;)

  • A3Australia on 26/07/2012 - 18:17

    Wow. Still selling, and up to 400 buyers. Almost $20,000 so far.

  • StewBalls on 27/07/2012 - 00:12

    Who does one contact about this illegal activity?

    Why don't you contact CK themselves? I'm sure that they have a wad of surplus cash from generations of halfwits buying overpriced fat-banded budgie-smugglers to pursue the copyright infringment!

    They may also be the only people; other than you; that really care dude. I tend to agree with stemcell, you really do need to get out more! :p

    • A3Australia on 27/07/2012 - 00:43

      Why don't you contact CK themselves?
      to pursue the copyright infringment!

      I contacted CK's Australian distributor for their underwear range. It seems that they have the Australian rights for the CK trademarks. (I think it would not be copyright infringement).

      I am not sure if Gazal Corporation has "a wad of surplus cash".

      In any case, it is the Police who should take action. Counterfeit clothing is no longer a civil mater. it is unlawful to sell or supply, display for sale or supply, and even to buy, counterfeit goods. I think the law changed in 2000?

      There are about 500 consumers being duped into buying what they thing is genuine Calvin Klein garments.
      Quotes from the OurDeal offer:-
      "Calvin Klein underwear for men or women"
      "These genuine, high quality pieces are available in a wide range of sizes and colours,"

      The link from the OurDeal offer reveals counterfeit Tiffany Jewellery - http://blusavvy.weebly.com/tiff8.html and fake brand name handbags http://blusavvy.weebly.com/bags.html

      • daver on 27/07/2012 - 08:52

        ..and how can we being sure they did not order a pair/or five, themselves?

        In any case, it is the Police who should take action.

        'Imitation in the sincerest form' ..Any event: Hard to see one being duped/devalued, apart from maybe, 'the brand', concerned- and which would be the task work for a trademark personnel.

         "512 boght" ..& counting - 27/07.
  • A3Australia on 27/07/2012 - 09:37

    daver 46 min ago
    …how can we being sure they did not order a pair/or five, themselves?

    We can't, and you are right - 518 taking up the offer may mean more than 2,590 pairs. I don't think that there was any limit to the number of 'deals' one could buy. Some buyers may have ordered more than one set of five pairs.

    daver 46 min ago
    Hard to see one being duped/devalued

    Buyers think they will be getting genuine Calvin Klein items. They are told that the value of the items is

    "men's (value $140) or women's (value $110)"

    and that it is

    "Calvin Klein underwear"

    and that they are

    "genuine, high quality pieces".

    None of this is true.

    daver 46 min ago
    task work for a trademark personnel.

    Civil action can be taken over the trademark issue. However, as I mentioned previously, it is also a criminal offense to sell, supply, display for sale or supply, counterfeit goods. I guess the passing off could be another offense?

    "521 Bought" $25,529 so far.

  • daver on 27/07/2012 - 10:14

    They are told that the value of the items is

    "men's (value $140) or women's (value $110)"

    While technically this is shown, what customers are being told, it does not necessarily follow, that which is claimed (true) is being believed. Possibly, a court could find the difference, apply injunction &/or penalty, but who is legitimately complaining. Surely it is Calvin Kleine's.

    I neither agree with -or- countenance, my "telco" misleading me - to think that "the value of the item" - 1 Sim card: voucher - is worth 500.00 value, but all this is too common. Artificial value creation again.

    I could suggest the same about micro-memory cards & their artificial inflation - brand, speed class rating, etc there exist a host of marketing BS implied. Yet, few of us are under the illusion the stated products provided, reflect real or tangible value.

    "521 Bought" $25,529 so far.

    There is this concern, though concern for any loss or damages, again, (difficult) to determine.

  • A3Australia on 27/07/2012 - 10:48
    +4

    OurDeal have been removing any posts from their Facebook page that reveal that the CK stuff is counterfeit. They then blocked the poster.

    Just now they have at least stopped selling the fake items - they stopped the sale two days early at "530 deals" - Just short of $26,000 in sales.

    They have now removed any mention of the deal from their Facebook page.

    http://www.facebook.com/ourdeal

    There was no "Last Chance" announcement, as is always the case with their deals, it just 'disappeared'.

    It appears that OurDeal are attempting a 'cover-up'. Instead of responding honestly to the Facebook posts, they remove them. Will they refund the $26,000 to their customers? Or will they keep it and supply the counterfeit CK ?

  • arcticmonkey on 27/07/2012 - 20:00

    I have also had a bad customer service experience with OurDeal. This was back around March and prior to the experience, I purchased from them a lot.

    Their poor customer service has cost them a fair bit of money I would say. Interesting to read they are apparently blocking Facebook comments now.

    How about answering customers and providing good service, OurDeal?

  • voteoften on 29/07/2012 - 23:06
    +2

    OP - you pretty much got the best you could out of this action you have taken. While the tone of some of the other readers seems a bit negatove, I applaud your concern.

    You should complain to the ADMA about OurDeal

  • A3Australia on 30/07/2012 - 10:01

    you pretty much got the best you could out of this action you have taken.

    At least they stopped selling about two days 'in' - instead of the five days I think they had planned.

    I had to contact OurDeal (but was at first ignored and then lied to), the TEN Network (who could see that it was a scam, but had difficulty in contacting OurDeal - a company that they own), and Gazal Corporation (who, I was told, passed it to their legal representatives).

    I would have preferred that OurDeal has admitted their error (that they had been lied to by the supplier), announced that they would be refunding the buyers, and said that they would be more careful in future.

    The fact that OurDear removed all posts on their FaceBook page that revealed the scam, makes it look like they were 'in on it'.

    You should complain to the ADMA about OurDeal

    I don't think this type of scam is covered by them. Surely a matter for the Police and/or a Trademark infringement action by the Trademark owner.

  • maldrat on 30/07/2012 - 13:20

    Hmm. They look like the fake CKs you find on Petaling Street.

  • tone76 on 30/07/2012 - 14:19

    It's not even a real website! It's hosted on Weebly, a free web host provider. Blusavvy could have at least made just a LITTLE more effort to look less dodgy.

    As for OurDeal's form … pretty poor. Even if OurDeal was duped, surely they could have handled it better when they pulled the deal. To just censor their FB page and then quietly try to sweep this under the rug is not a good look.

  • A3Australia on 31/07/2012 - 12:03

    "As for OurDeal's form … pretty poor. Even if OurDeal was duped, surely they could have handled it better when they pulled the deal. To just censor their FB page and then quietly try to sweep this under the rug is not a good look."

    I am not so sure that the deal has been "pulled".

    They may have stopped the promotion, but still intend to keep all the payments and deliver the fakes.

    OurDeal are still attempting a 'cover-up', and it seems that they will be keeping the $26,000 in sales and delivering (via their merchant) the counterfeit goods.

    Jaden, Jul 31 11:23 (EST):
    Hi John,
    Thank you for your email.

    OurDeal works closely with our merchants to ensure the goods they advertise are as described. In this case we have undertaken steps with the merchant to confirm the goods are authentic and all our checks have been positive. If however you are still not satisfied with the item we would be glad to refund you once you return the goods to the merchant.

    Kind regards,
    Jaden
    OurDeal Help Desk

  • holy723 on 02/08/2012 - 18:21

    No time left for it!

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