Modem Settings for Exetel FTTN nbn

LFamily420au on 21/02/2023 - 23:56
Last edited 22/02/2023 - 10:50 by 1 other user

Hi community,

I've recently moved to a new rental house and found that the current house has FTTN nbn as compared to FTTP in the previous house. I got exetel 100/20 plan active for new house. But I'm having hard time in setting up my router. I have following routers:
Huawei media router model number HG532D ADSL2+
Huawei HG658
Xiaomi AX3600
Netgear D6220

Unfortunately, I'm not able to get any of them working with my service. Can someone please help me in setting up any of the above routers if possible.

Internet Modem Router

Comments

  • jv on 22/02/2023 - 00:02
    +1

    FTTN homes need a VDSL-compatible modem-router to connect to the NBN.

    https://www.nbnco.com.au/learn/network-technology/fibre-to-t…

  • brokenglish on 22/02/2023 - 01:35
    +2

    Netgear D6220 and Huawei HG658 are definitely VDSL-compatible. If it doesn’t work, the problem is your setup.

    VDSL uses telephone cable, not LAN.
    With Exetel you need to enter username:password in PPPoE mode under WAN.
    Call Exetel tech support, they can help you set it up.

    Sometimes only certain wall socket has nbn. You have to try it one by one. The technician who activated the nbn should be able to tell you.

    • Family420au on 22/02/2023 - 07:52

      Yes I've enetered the PPPOE details but it's not connecting. Also I've only one socket in the house and also confired with previous residents that the same socket was working for them.
      But I've one doubt. Should I use telephone wire or the normal internet wire to connect modem with wall socket?

      • djsweet on 22/02/2023 - 08:09

        Usually an rj11/12 telephone cable I believe. Telephone cables have 4 wires. Ethernet cables have 8. So I don’t believe you can interchange.

        • ESEMCE on 22/02/2023 - 08:22

          Electrically they are interchangeable, 10/100 Ethernet only uses 4 wires.
          To the point that in a pinch you could use a telephone cord as a short distance Ethernet cable (I think, happy to be corrected?)

          But Ethernet cable has a bigger RJ-45 plug, so it physically cannot fit into a typical RJ-11 telephone socket. More modern builds even use RJ-45 sockets for the telephone wall socket, but I've yet to see a modem with a RJ-45 socket for incoming DSL connection.

          • djsweet on 22/02/2023 - 09:44
            +1

            @ESEMCE: Great to know! I had noticed in my parents’ house the phone port has a clip out adapter which makes the socket wider. I assume this is to accomodate an rj45 plug. Cool 😎

      • ESEMCE on 22/02/2023 - 08:16

        There's your problem.
        It must be a telephone cord for a VDSL/FttN connection.

        It wouldn't matter, but for the fact that the DSL port on most/all modems is physically not big enough to connect an RJ-45 plug that you find on an Ethernet cable.
        Looking at images online, both the 2 modems you own, both have RJ-11 (ie telephone cord) DSL ports.

        So connect the telephone socket in your house to the DSL Port on the modem.
        Give it 5 minutes to synchronise and you should see a solid DSL light on the modem
        and if you have your authentication settings correct already, a solid PPP light should appear shortly after DSL Sync is achieved., this will indicate successful connection.

        Note that on my recent VDSL connection with Exetel, I didn't even need PPPoE Authentication activated. It looks like they may be switching over to DHCP like their owner, Superloop, uses.

        • Family420au on 22/02/2023 - 22:21

          Yeah I'm doing exactly the same. But there is not DSL light days after pluging it in and entering PPPOE login details. Today my wife had call with exetel for more than an hour and they couldn't found any cause of the problem. They have booked an nbn technician for tomorrow to check the wall socket. But that wall socket was working for previous renters couple of weeks ago 🤷‍♂️.

          • ESEMCE on 23/02/2023 - 14:02

            @Family420au: Triple check that the port you've connected the phone line to is indeed the DSL port.

            Factory reset the modem by holding down the reset button for 30 seconds. This should re-enable the modem if it has been disabled for some reason previously.

            After rebooting the modem, the DSL light should flash rapidly while attempting to sync. If that doesn't occur, then I'd hazard a guess that NBN have activated the wrong line.

            • Family420au on 23/02/2023 - 14:10

              @ESEMCE: Yes, I've checked it's DSL port and checked on exetel website that my house has fttn connection. They have confirmed it over video call as well. Also I've reset the modem multiple times but still not working. My last hope is that the nbn technician can solve it.

              • bamzero on 24/02/2023 - 00:03

                @Family420au: So did they find a faulty line?

                • Family420au on 24/02/2023 - 07:30

                  @bamzero: Yes, they did and it's now up and running. Thanks to you guys for help.

              • ESEMCE on 24/02/2023 - 08:33

                @Family420au: I had issue with NBN connecting the incorrect line when I was first connected.

                The NBN tech physically connected someone else's house to NBN instead of mine when they switched over the phone pair from ADSL.

                So I had no ADSL (cause my ISP disconnected ADSL when NBN was activated) and one of my neighbors also lost ADSL cause they were connected to NBN, until the mistaken connection was corrected.

                I suspect that same or a similar issue has occurred here.

                • Family420au on 24/02/2023 - 11:28

                  @ESEMCE: Yes, maybe, I was not at home when he came. He did took around 2 hours to fix it but not sure what was wrong.

  • sw0rdy on 22/02/2023 - 07:39

    Make sure you're entering your PPPoE details

    • Family420au on 22/02/2023 - 07:48

      Yes I've entered PPPOE login details but it's not connecting.

      • randombrick on 22/02/2023 - 11:38

        Check for typos? l (lower case L) vs 1, etc ?

        • Family420au on 22/02/2023 - 22:24

          Nah tried so many time now but no success.

  • BewareOfThe Dog on 22/02/2023 - 13:58

    Is the modem/router set for modem mode ?

    • Family420au on 22/02/2023 - 22:24

      I'm not sure how to do that.

      • BewareOfThe Dog on 22/02/2023 - 23:13

        Usually it will be in the settings foe the modem

  • bamzero on 22/02/2023 - 15:28
    +1

    The first thing is are you get sync? Never going to get a pppoe session if line isn't synced.

  • bamzero on 22/02/2023 - 17:10

    Actually just a thought, are you plugging in to the DSL port on your modem (only the HG658 or D6220 are modems, others are just routers) and not the WAN port like you would have done previously with FTTP?

    I'm using a D6220 with my FTTN no problems.

    • Family420au on 22/02/2023 - 22:23

      Yes I'm plugging that in DSL port. Most likely it's the wall socket which is faulty. Hope so the technician will fix it tomorrow. Also do you know if we can upgrade the nbn from FTTN to FTTP?

      • BewareOfThe Dog on 22/02/2023 - 23:18

        You will need to check your address with Exetel. Type your address at the top. They announced the FTTP upgrades about 2 1/2 years ago, and only had a small amount of suburbs, of which ours was one. I saw the Techs nearly 2 years feeding the cables out the front. Finally last September, a notification came through about upgrades (From NBNCo?). Surprisingly iinet was not one of them so goodbye iinet after 20 years, and hello Aussie Broadband.

        Here is a list of suburbs from NBNCo, with announcements as of Feb 2023.

      • bamzero on 22/02/2023 - 23:28
        +1

        I see in your other comment you're not getting sync so I could only suggest try a different cable, and if the wall socket is the wider RJ45 and you are plugging in a RJ11 phone plug just make sure its properly centred (they should usually locate ok by themselves but still possible it's misaligned.)

        Could also try resetting the modem to factory defaults and running through the wizard again if you hadn't done so already. The D6220 settings should look like the VDSL section here

        Then again, could just be faulty. Guess you'll find out tomorrow (though I believe they charge if they come out and there isn't a line fault so good to eliminate everything before they do)

        As for upgrading, possibly but unlikely to happen in the short term.

  • Family420au on 24/02/2023 - 07:32
    +1

    Thank you all for helping me out. The technician came yesterday and fixed the issue with the line. Now it's up and running perfectly. Cheers.

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