I bought a used from a dealer car two and half months back. It has travelled less than 5k since the purchase date.
Now the car started sputtering. It feels like it slips as if it is traveling on a gravel road when accelerating. I am not accelerating too hard.
Wondering what should I do? And what are my options?
Any advice?
The car is 2014 Nissan Pathfinder.
Bought in NSW.
120k currently
From a dealer
Less than 160,000kms? Then you can take it in for warranty repair:
Dealer guarantees require a dealer to fix a used car they have sold if it is found to be defective within the warranty period, which is 3 months or 5000kms (whichever comes first).
A dealer guarantee applies to used used cars if they are purchased with a form 5 and:
- are less than 10 years old
- have travelled less than 160 000 kms.
https://www.fairtrading.nsw.gov.au/cars-and-other-vehicles/b…
Yes less than 160k.
But should I go to the dealer directly and leave the car with them? What if they refuse and suggest some repairer ? I don’t want to pay for it as it is still under warranty.
But should I go to the dealer directly and leave the car with them?
Yes
Can they refuse? They can be a bit intimidating and I have a bit of an anxiety disorder:(
@[Deactivated]: Don't overthink it. Take it back, says it's broken. They might just do the right thing.
If they don't, stand your ground, tell them they have to fix it. Once you hit that point you come online and start asking for help.
Don't be afraid to ask them questions either, there's no expectation that you know everything. If they say to take it to a repairer, ask them if it's under warranty. If you're worried that you've already had the conversation, ring them up and confirm that it's covered under their warranty and if they've called the repairer. Or go ask that repairer. It's ok to ask a bajillion questions.
@[Deactivated]: anyone can refuse anything but the law is on your side, so state the law and if they still refuse raise it to appropriate body.
write them a letter through registered post dated
I bought a used from a dealer car 2 and half months back.
Be weary of the dealer if they try to delay because I would not be surprised if they did their best to hold out on you for another two weeks (so that the three months' statutory warranty expires), then say "bad luck - you're out of warranty".
The car is 2014 Nissan Pathfinder.
Nissan with a CVT. Oh no.
Not only that, a heavy Nissan, with a V6, and a CVT. Ooooohhhh noooo.
Holy shite! They put CVT's in them? Lol. TIL.
It feels like it slips
The elastic band is about to finally give way
What could possibly go wrong? They obviously didn't learn much from the Murano.
What about the half-breed rally-inspired 2.4L turbo boxer WRX "rally car" with 380Nm torque on CVT ?
@dcep: These things make nearly that much torque, weigh twice as much (obviously this is an exaggeration), and Nissan (jatco) make rubbish cvts. Subaru don't have the best track record either.
Gotta cross your confirmation bias…
With OP giving more info there (dealer has told them to take it to a place)
Kelvin was a very wise man
When no one suggested the Pathfinder and you still buy it anyway..
This is gold.
OP really isn't helping themself.
Why give you advice when you'll just ignore it? You were told not to buy the Pathfinder, yet you went ahead and did it anyway. No one in that thread suggested to buy a Pathfinder, yet you went ahead and bought one.
You take more from the community than you give.
Hindsight is a bitch.
Nah…it’s karma.
You can lead a horse to water but you can't make it drink…
Help us help you.
How many friggin' kms does your Pathfinder currently have?
Tell us son!
Sell the Pathfinder and buy something else.
Updated.
I have a feeling that they'll take the car in and hold it for 4-6 months as they "diagnose", "wait for parts", and "fix" it. Only for you to come back half a year later after many ignored calls and emails only to take your car back to find that the same problem is still there. Basically it'll sit for half a year.
Ah, is there any way to avoid it?
Yes. Communicate.
What to do if you are sold a lemon vehicle
1. Contact the dealer about the defect before the end of the warranty period. It is a good idea to put all your communication in writing.
2. Mention the Australian Consumer Law and relevant state or territory regulations.
3. Deliver the vehicle to the dealer or to a qualified repairer specified by the dealer.
4. Persevere and be aware it could take a while.
If the seller isn’t responding or recognising your consumer rights, you can contact the Australian Competition and Consumer Commission (ACCC) or your local state or territory consumer protection agency for further assistance.
https://www.canstar.com.au/car-insurance/lemon-laws/
https://www.accc.gov.au/consumers/complaints-problems/make-a…
https://www.accc.gov.au/contact-us/other-helpful-agencies/co…
https://www.fairtrading.nsw.gov.au/cars-and-other-vehicles/r…
https://www.fairtrading.nsw.gov.au/cars-and-other-vehicles/b…
Step one: contact the dealer and outline your issue and remind them of the warranty.
Did you purchase any extended any extended warranty from the dealer?
Years ago i bought a 2000 subaru outback. Wife suggested buying the 5 year extended warranty.
Ended up buying it and then within a week it needed 3k worth of repairs to the transmission and steering system. Most covered under the extended warranty
Yes luckily did I suppose . It’s under 3 years extended warranty up to 2k provided I do the yearly service
Go back to the dealer and see what they say. You should be covered for repairs.
who you bought it from would be more important but whatever