Purchased Car That Had Odometer Rolled Back

I recently bought a car.

When I bought it, I only checked vehicle history via NSW Service that didn't include odometer rollback information. I found out later that my car odometer is rolled back from 170,000 to 107,000. In result, I bought that car with the price of above market price.

I am going to report this to NSW Service and hopefully I would get some compensation from the scammer. I would be much appreciated if anyone drop any advice for this case.

Comments

  • +9

    What evidence do you have to prove that the odometer had been wound back?

    • -6

      I checked from the website named carhistory.com.au

      • +2

        How much did you pay for this service?

        • 36$

          • +1

            @NayHtut: Is there a disclaimer on the report that the details may not be accurate?

            Does the report mention the sauce source of the odometer readings?

      • +17

        That is not evidence.

      • +12

        I think this was the real scam.

    • +9

      To be more specific……
      OP has no evidence if the odomoter was rolled back, nor when, nor who did it, nor any witnesses.
      All OP has is a "mismatch" of odometer information which does give a RED FLAG.
      Unfortunately for OP its too late to do anything about this now.
      OP should have done this VERY INEXPENSIVE check BEFORE buying the vehicle

      OP should also be mindful of the fact that it is not illegal to replace a speedometer/odometer, especially if it has failed for some reason.

      Lesson learnt OP
      Dont skimp on Used car history reports !!!!!!!
      They are VERY CHEAP to buy.

      • +25

        why are you LIKE THIS

        • +2

          maybe for EMPHASIS

  • +24

    cool, log back in when ya get compensation!

    • +7

      OP: Twelve years later I got a laugh to my face

      • I think the most responsible thing the OP can do, is learn to hack the car, and drill the KMs back higher…

        • Thats tampering with the cars history again
          And OP would be held responsible

          • @HeWhoKnows: Well it's a correction.
            Like if a surgeon saves a patient, then realised he was a DNR, he can just end him.

  • +5

    Private sale or dealer?

    any advises

    New member but this would suggest a long time lurker.

    • dealer

      • +6

        A dealer must guarantee title and valildity of information.
        i.e they cannot misrepresent the vehicle in any way.

        You can certainly go back to the dealer with your information/findings and discuss with him.

        But what do you expect?

        That the dealer takes the car back because it was misrepresented?
        OR
        That the dealer gives you a part refund..if so how much, whats a fair price?

        You need to know what you want and dont be greedy and dont try to threaten the dealer with blackmail either.

        If you dont get any satisfaction from the dealer THEN go to the Dept of Fair Trading

        Just remember that when you eventually sell the car, this information is ON RECORD and will come back to haunt you as well

    • +11

      didnt use scam in topic
      forgot to mention already called bikies
      no ms paint pic
      no use of bold text

      not sure if lurker

      • But they do mention 'scammer' in the body of text and also 'compensation' so I'm confused at the moment.

  • +32

    Maybe the drove in reverse for a while

    • +7

      OP purchased a 250GT?

    • -1

      That's 87percent right!

    • +3

      Nah, just spin a power drill

    • Nothing illegal about that

    • Might need to take a day off for that

    • Tenet ?

  • +48

    170 vs 107 could be a typo.

    • +11

      The OP should consider that possibility. That its the source he went to that's got it wrong.

    • +11

      I supsect that as well.

      @OP - did it come with a logbook at all? are there any services between 107k to 170k? If so you could call the shop which performed the service to confirm

  • +8

    Odometer rollback is an offence in NSW.

    Service NSW has a web page to report it.
    https://www.service.nsw.gov.au/transaction/report-suspected-…

    That said, a number of car manufacturers provide tools for their dealers to do it so that a replacement instrument cluster can be set to the correct value for that car. And there are other ways of doing it, like replacing the memory chip with one pre-programmed to another value.

    • +1

      Not sure what car op purchased but there's plenty of early 2000 cars where a cluster swap is performed with ease and no special tools required.

      • I bought honda accord euro 2009. The last odo reported on carhistory.com.au was 170000, but its now showing 107500 on the mileage screen

        • +55

          "mileage screen"
          107500 miles is 170000km give or take
          .

          • +2

            @Nugs: "mileage" is also a common term to indicate distance travelled, either in miles or kilometres.
            It doesn't necessarily indicate the units used.

        • Honda provides a diagnostic tool to its dealers that includes the ability to reset the odometer reading.

    • -5

      There is no hard evidence of any rollback by anyone

      Just a mismatch of odometer information that raises a red flag.
      The speedo may have been changed for good reason such as a failure.
      Speedo could have been purchased second hand at a wrecker.
      There is nothing illegal about doing that

      And your average repair shop probably doesnt have the equipment to set the correct odometer reading on the speedo, nor would they want to get involved.
      So in reality OPs claim is inconclusive and so pure speculation!

      The main point here is that A DEALER SOLD THE CAR to OP and is hence responsible for ensuring all information provided is true and correct.
      In that respect OP can go back to the dealer and ask to renegotiate the deal or ask the dealer to take ther car back since it was misrepresented to OP.

      OP needs to be mindful that this Odometer information is now officially ON RECORD and will come back to haunt OP when comes the time toi sell unless OP takes action to correct the Odomter reading.
      Im not sure thats a good idea either for OP.

      • +2

        Do you always come BACK six minutes later and RETYPE substantially the SAME COMMENT

        • For those that missed it the first time, YES!
          But this reply has additional information

  • +3

    Where does carhistory site get its information?
    .

    • +1

      Pink slip database?

      • +2

        Why would a non government party have access to that and the official .gov PPSR site not include the info if it was that readily available?

        • +1

          A PPSR search provides a basic check for financial interests, written off records and stolen vehicles.

          Not odometer readings.

          • +2

            @Hydralyte: I didn't say it did. I asked why wouldn't it if the info was so freely available that a random non government website was able to supply it. It'd make sense given changing the odo is illegal and most people do a PPSR search as a basic check when buying a vehicle.

            • +2

              @apsilon:

              why wouldn't it if the info was so freely available

              Carhistory's information is not freely available. It's sourced by their parent company Equifax which pay a pretty penny to companies who sell your personal data for a profit. When you sign up to random services and products like novated leases or buying from used car dealerships, you're giving your data away and signing away your rights. They probably pay a penny to the government too.

              Equifax's privacy statement says:

              We collect personal data from companies that offer financial products or services to consumers, like loans, financial or investment advice, or insurance. This includes banks, mortgage lenders, loan brokers, some financial or investment advisors, insurance companies, and debt collectors. Consumer credit customers.

              • +5

                @Hydralyte: So gathered from all over the place with no checks to ensure accuracy so when a discrepancy like the one OP has encountered occurs there's no way of proving which is the correct figure.

      • -1

        Which is ServiceNSW database
        So Correct

    • +3

      From my limited knowledge of these dodgy sites, they scrape it from places where the car may have been for sale at some point.

      • corret

      • -2

        The only thing dodgy is your completely uninformed comment.

        Please get your facts right before blurting out like that

  • +13
    • +58

      Evidently, the $36 report was the scam, not the odometer reading.

      • +1

        OP got duped either way.

        Waiting for the next post…

      • -3

        OP should have got the report BEFORE buying the car

        As they say

        "The horse has bolted now"

    • +1

      The OP has not got much to back up a complaint, or even a belief that the odo has been rolled back, if the info he's relying on is from a web site with a rating of one single lonely star.

      • +1

        Especially if you read some of the reviews they specifically whinge about "randomly made up odometer readings". OP doesn't have a leg to stand on with his complaint against the car seller, but he should with a complaint against these scammers.

    • +3

      ProductReview is the place to whinge about bad products and service but considering there is only one positive review out of the 50 or so, it looks pretty sketch

      • +2

        And even the one positive review is actually VERY backhanded if you read it. It basically says "they scammed me but were very nice and quick to refund when I called them out".

        • Lol, didn't even see that.

  • +5

    sounds like you got rolled :(

  • +3

    Do you known where it was serviced? They might give you a record of odometer over the years.

    • +3

      Hence why you should buy a car with a service history

  • +20

    Go back and demand they set it at 170,000km.

  • +5

    Just do a reverse image search for their reviews on car history and "Tamara, NSW" also appears on other websites https://www.google.com/search?tbs=sbi:AMhZZisOk6-HFYR5FsndD9… and "Shane, QLD" also appears on other websites with a different name https://www.google.com/search?tbs=sbi:AMhZZivVDE0bcdcapLiWZM…

    • Gold.

  • +10

    I'm sorry to hear that you've encountered this issue with your car purchase. Here are some steps you can take:

    Report the issue to the NSW Service: You can report the odometer rollback to the NSW Service as soon as possible, providing them with all the information you have regarding the purchase, including the seller's information, and the car's make, model, and VIN.
    Contact the seller: You should contact the seller and inform them that you have discovered the odometer rollback, and that you are reporting the issue to the NSW Service. You may also want to demand a refund or negotiate a new price based on the actual mileage.
    Consider legal action: If the seller refuses to cooperate or you do not receive compensation, you may want to consider taking legal action against the seller to recover your losses.
    Contact a lawyer: It may be helpful to seek legal advice from a lawyer experienced in vehicle fraud and odometer rollback cases. They can advise you on the legal options available to you and help you pursue compensation.
    Get an independent inspection: If you haven't already done so, you may want to get an independent inspection of the car to identify any other issues or damage.
    Remember to keep all the documents and records related to the purchase, including the sales agreement, vehicle registration, and any other relevant documents. Good luck with resolving the issue.

    • +1

      Much appreciated with your tips. I will feed u more update regarding this issue.

      • Have you checked if there was correction made to the car and new engine has been fitted to the vehicle?

    • +6

      ChatGPT or Bing? Regardless, good response.

    • What is NSW Service by the way??

      Service NSW on the other hand…….

    • The seller is a dealer.

      You would think the OP would be on stronger ground.

      Complain to the dealer see what he can do for you…. If nothing there must be a professional organisation they belong to that you can complain to about them.

  • +4

    I love these posts… “I didn’t do my due diligence and got stung. How do I get MuH CoMpEnSaTiOnZ??”

    Also, carhistory… where do they get their data from? If it isn’t from Service NSW via RWC reporting, it’s bullshit.

    I am sure in the fine print somewhere it will have something like "This odometer reading is an estimate based on vehicle age and average km travelled.

    I know that carsales.com.au tricks people into handing over this data with their "let's value your car" bullshit. So it is entirely possible that they entered the wrong km into a non-verifiable database, just to regurgitate it later to gullible people for $39 a pop.

    Things may have changed a bit since this post, but I covered "odometer rollback and bullshit websites touting they know" in a post a while ago and why this data is wildly inaccurate or doesn't exist in the first place.

    • +1

      Also, carhistory… where do they get their data from? If it isn’t from Service NSW via RWC reporting, it’s bullshit.

      Yeah I think it's one of those voluntary data bases where various businesses can feed in data. Sometimes data is good and sometimes not. I wouldn't rely on it.

  • "I bought that car with the price of above market price."

    You bought an overpriced car? Join most everyone else buying 2nd hand (& new) cars since Covid.

  • Oh no! You still bought it in the condition it is in. If it still runs and drives fine, it’ll be OK. It’s a Honda.

    Report the dealer. Deal with the disappointment of lying a little more than you might have.

  • As those numbers are so similar, I'm assuming that at some point someone typed in 170,000kms when they meant to write 107,000kms.

    The last time I saw one of those reports, it had dates listed next to each entry, so check if there's an unreasonable increase in kilometres at some point.

  • +3

    Ask for your $36 back

  • +3

    There are other computers in the car which store the mileage.
    Take it to a mechanic with the correct scan tool and they can pull that data.

    • +2

      ^This! $30 scan tool will show the true mileage.

    • +1

      Which other computers store that info?

      • +1

        Which other computers store that info?

        Other computers in the car log fault events by mileage. The ECU for example. There are diagnostic tools that can look at those logs. Which allows you to see whether they contain mileages that are higher than the one being displayed on the odometer.

        These sorts of tools costs thousands. The only ones I know of that cost $30 just let you "correct" the odometer reading where a new instrument cluster has been fitted. Those sorts of tools mostly cost in the hundreds. The $30 ones are a cable that plus into the car's OBD port at one end and an android device at the other end that is running OBD diagnostic software.

        • You might be able to get a Dealer to help- or a Honda specialist who has decent scan tools and knows how to use them. Maybe ask them to do a scan of each module, and provide a report (print out from the scan tool), to ascertain if there is any evidence of 'alternate' sources of odometer records (than the speedo which is most commonly 'amended' by dodgy vendors)

          You can pay an hourly rate to do the scan, professionally analyse the results and prep a report you can use in a Court.

  • +1

    If you have the service books,contact the servicing workshop(s) to verify dates and klms for each service.

  • +2

    So no service history with the car?

    • +1

      This. If they bought a car with no service history then I don't think there is anyone else to blame…

  • +3

    sounds like a more likely scenario is a transpositional typo. they intended to type 107 in the system and instead typed 170.

  • +4

    A car sold with a low 107000 is bound to have some service history with mileage surely. Wouldn't this be the first thing you look at to ensure it's been serviced in a timely fashion.

  • +1

    Those websites aren't always accurate with the odometer reading. I've owned my Ford Focus since 2010 and the reading was 45000 or something.
    It's now 155000 but the website says the reading is 200000. So it's just a estimate.

  • Where do you source all the information present in the report?
    CarHistory draws on a large number of data sources in order to compile our reports. CarHistory reports are compiled using data held in the National Vehicle Information System (NVIS), operated and maintained by Equifax, Australia's leading credit information bureau. The NVIS is a comprehensive collection of information on motor vehicles that have been registered in Australia. It is contributed to, and updated by major Australian motor vehicle insurers as well as other proprietary companies with interests in the Australian automotive industry. CarHistory also sources data from the government personal property securities register (PPSR).

    Seems to me for peanuts its worth the gamble on the info this data base can provide. OP a Champ for providing the info .

  • +1

    I doubt its accurate.

    There are so many cars where you can get a huge return on a rolled back odometer, but it simply isn't worth the risk to do it for your car, there isn't enough return on it.

  • +5

    The only scam you encountered was paying $36 for a service with incorrect information.

  • How much compensation are you seeking?

  • +1

    So, you bought a DeLorean.
    You should be happy!

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