Insurance - Car Assessment Report

primal89 on 27/03/2023 - 08:22
Last edited 30/03/2023 - 13:42

Not sure if this is the best place but hopefully someone in the insurance world can help me.

I have been the victim of a not at fault insurance accident.

I had to wait 3 weeks for the at faulty parties insurance to admit liability and then the panel shop with my car was able to boot an assessment report.

How long do assessment reports take, it's now been another 2.5 weeks and I'm just wanting an outcome of if my car is a write off or not.

So 5.5 weeks into a claim with no idea on outcome. Is this normal in the insurance world?

Update
Hi ,

Just to advise I actually got a response this week from the 3rd party. So yes 5.5 weeks for an assessment a normal amount of time for a assessment report.

Automotive Car Insurance Insurance

Comments

  • 87percent on 27/03/2023 - 08:25
    +5

    I would just make the claim through your own insurance, and provide all the details of the other party. Make sure you get a rental that they charge to the other party!

    • primal89 on 27/03/2023 - 08:41
      +1

      My own insurance racv(silver member full comp) has been useless, which is why I have ended up in this spot. Lucky I don't need a rental so I can just share with other half.

      • redfox1200 on 27/03/2023 - 08:46
        +3

        your car might get fixed quicker if you get a rental because it will cost them more money the longer it takes to fix

        • primal89 on 27/03/2023 - 09:00

          Thanks for the idea!=

          • Euphemistic on 27/03/2023 - 09:07
            +1

            @primal89: Definitely hit them up for a rental. Say you’ve been coping for now but it’s now too difficult to share.

            How bad is your car? Driveable, or likely a write off?

      • JimmyF on 27/03/2023 - 09:16
        -2

        My own insurance racv(silver member full comp) has been useless

        So you only have 3rd party insurance then?

        • primal89 on 27/03/2023 - 09:19

          No I have full comp, When not at fault you can go privat.

          • kerfuffle on 27/03/2023 - 09:19
            +3

            @primal89: Dunno why you wouldn't just use your own comprehensive insurance. Now you're in this situation.

            • primal89 on 27/03/2023 - 09:27
              -2

              @kerfuffle: AS stated, complete useless

            • dasher86 on 27/03/2023 - 10:41

              @kerfuffle: Learnt this the hard way due to the current car market.
              Agreed value vs market value.
              If written off your own insurance policy will only pay you out at the agreed value even if you're not at fault.
              At the moment agreed value is less than market value in many instances.
              So if you claim against the other parties insurance you can get market value if you're not at fault.

              • kerfuffle on 27/03/2023 - 10:57

                @dasher86:

                If written off your own insurance policy will only pay you out at the agreed value even if you're not at fault.

                That's your fault for having agreed value for your comprehensive. I had market value on mine and got paid out market value when my car was written off via my insurance policy in April 2022.

                • dasher86 on 27/03/2023 - 11:04

                  @kerfuffle: Yes. But that is why you would claim on the other parties insurance.

                  • kerfuffle on 27/03/2023 - 11:16

                    @dasher86: Bold move to assume the other party actually has insurance.

                    • dasher86 on 27/03/2023 - 11:44

                      @kerfuffle: Well if they didn't you'd suck it up and go with your own.
                      The point was, why you wouldn't claim on your own insurance.

          • JimmyF on 27/03/2023 - 09:20
            +6

            @primal89: If you have full comp insurance and not at fault, then lodge a claim with your company and get your car fixed. That is what you are paying them for. Your insurance will deal with the other party to recover the money.

        • kerfuffle on 27/03/2023 - 09:19

          Says full comp. Maybe they tried to charge the OP excess like when I was in an accident and it was hard to determine fault (I got my excess refunded after five months)

          • primal89 on 27/03/2023 - 09:27

            @kerfuffle: As stated, RACV have done nothing, completely useless.

            • kerfuffle on 27/03/2023 - 09:29

              @primal89: What do you mean, have done nothing? That comment says nothing.

              I have NRMA full comp and they've never been useless in the five times I've had to make a claim against the other party as a not-at-fault

              • primal89 on 27/03/2023 - 09:32
                -3

                @kerfuffle: Well NRMA isn't RACV, I have a claim that they have done nothing.

                Anyhow Threat is about assessment report times.

                • 87percent on 27/03/2023 - 09:39
                  +1

                  @primal89: Woah.. no need to get hostile

                  • primal89 on 27/03/2023 - 10:02
                    +1

                    @87percent: It's just hard stating the same thing over and over.

                    • 87percent on 27/03/2023 - 10:42

                      @primal89:

                      Anyhow Threat is about assessment report times.

                      You missed the joke

                • Muzeeb on 27/03/2023 - 10:03
                  +2

                  @primal89: Well I've made 2 not at fault claims with RACV in the last 3 years. I just give them the claim number from the other party and just sit back and read the occasional text message from RACV telling me where to be and when. So bloody simple it couldn't be any easier. They have been awesome.

                  What specifically are they making hard for you?

                  • primal89 on 27/03/2023 - 10:19
                    -1

                    @Muzeeb: I got a Claim number, car was towed from the scene. Nothing since.

                    I wish it was like your explaining.

                    • Muzeeb on 27/03/2023 - 10:31
                      +2

                      @primal89: Get on to the phone today with RACV and request an update and future plan for repairs. I'm guessing the other party are dragging their heels.

                    • brendanm on 27/03/2023 - 11:19
                      +2

                      @primal89: Have you tried picking up the phone and calling them?

            • JoeBogan on 27/03/2023 - 09:58
              +1

              @primal89: You don't have to pay an excess if you're not at fault

      • apple2016 on 27/03/2023 - 11:36
        +1

        I am with the same provider. last time i had an claim, it was settled quite quickly. but this was pre COVID. interesting to know they are not very helpful!…

  • AUSTRALIAMATE on 27/03/2023 - 09:39

    What sort of car do you have?

    • primal89 on 27/03/2023 - 10:02
      -5

      a red one

      • pegaxs on 27/03/2023 - 10:30
        +5

        Oh, cool.. That narrows it down… I know from first hand industry insider knowledge, all red car parts are on back order, and are still affected by COVID shortages… Silver and white cars are fine…

        • Muzeeb on 27/03/2023 - 10:32
          +3

          To be fair the red car is faster so likely more damage from the impact.

          • kerfuffle on 27/03/2023 - 10:58
            +2

            @Muzeeb: Can confirm; my old car that got written off was red

      • lachhelix on 27/03/2023 - 10:50
        +4

        Lose the attitude mate, people are just trying to help
        Why even bother posting if you're going to reply with smart ass comments like this??

        • primal89 on 27/03/2023 - 15:29
          -1

          The poster is well known to me , hence the reply.

      • Heaps for Cheaps on 27/03/2023 - 11:06
        +4

        No wonder your insurance, the panel beaters, your workmates are all less than willing to help. Your attitude sucks.

        I guess this is Karma 🚗💥🤣😂
        Note the crashed car emoji is red, like your car

        • Muzeeb on 27/03/2023 - 11:28
          +1

          Looks like a titanium exhaust flame throwing Italian hypercar to me.

  • Wiadro on 27/03/2023 - 10:31
    +1

    this thread is useless without a paint drawn diagram

  • Jono05 on 27/03/2023 - 23:06
    +3

    OP rings insurance company “I would like to make a claim”
    Insurance company “what car have you got?”
    OP “a red one”
    crickets

    • kiitos on 28/03/2023 - 08:29

      "Why are you asking so many questions? Useless!"

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