Why Have I Been Charged $69 by Superloop?

9hundred on 27/03/2023 - 19:04
Last edited 27/03/2023 - 21:22 by 1 other user

I received a charge for $69.99 what is this????? Never signed up to superloop,….is it a scam?

Update: This is not a scam. MyRepublic Exits Australian Market, Sells to Superloop

Internet Broadband nbn

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Comments

  • jjjaar on 27/03/2023 - 19:22
    +4

    A charge on your credit/debit card? If so, and you never signed up, then your card has been compromised. Contact your bank/card issuer.

  • render on 27/03/2023 - 19:42
    +1

    Were you a MyRepublic customer by any chance?
    There was some discussion here that could be related. https://www.ozbargain.com.au/node/749495

    • 9hundred on 27/03/2023 - 20:08

      Yes, MyRepublic customer

  • 9hundred on 27/03/2023 - 20:15

    So MyRepublic is no more, and Superloop took over?

    • spackbace on 27/03/2023 - 20:15
      +1

      https://myrepublic.net/au/

      MyRepublic is no longer offering broadband services in Australia.☹️
      As of 31 December 2022 MyRepublic has sold its customer contracts to Superloop Limited (Superloop). MyRepublic customers have now been transferred to Superloop. For broadband support, please call Superloop on 1300 924 003. Alternatively, you can email our team for support with any outstanding requests at [email protected]

      • 9hundred on 27/03/2023 - 20:16
        +2

        ah shiiiit, I just reported them to my bank as a scam

  • PissLUR on 27/03/2023 - 20:18
    -1

    I hope they cancel your service asap.

    • 9hundred on 27/03/2023 - 20:19

      i still want internet

      • 9hundred on 27/03/2023 - 20:20
        -1

        just didn't know that superloop took over yeh

  • Frayin on 27/03/2023 - 20:39
    +1

    Was any of this communicated to the customers? I don't blame you for cancelling on face value, if there was no communication.

    • 9hundred on 27/03/2023 - 20:42

      no, just received a charge

  • Wiadro on 27/03/2023 - 20:47
    +2

    LOL imagine not reading emails for the last 3 months

    • mantra on 27/03/2023 - 21:41
      +2

      or…

      • FeedingTheSnail on 27/03/2023 - 21:48
        +1

        Oi! how'd you get a screenshot of my Gmail?!

        • 9hundred on 27/03/2023 - 22:20

          you read all of them including the sneaky switch to a dodgy sounding loopysuper

  • 9hundred on 27/03/2023 - 22:20
    -5

    superloop sounds dodge, that's why I did a chargeback

  • Muzeeb on 28/03/2023 - 04:30
    +2

    $69

    $nice

  • CodeXD on 28/03/2023 - 09:09
    +1

    If you did a search here, you would have found superloop is ISP company. The cost and timing would also have matched up with your monthly payment to MyRepublic.

    Googling both of those names together and you have your answer.

    • 9hundred on 28/03/2023 - 09:35

      Yeah now I know, but looking at my statement with superloop looked suspicious, so I cancelled my card and reversed the charge.

      • John Kimble on 28/03/2023 - 13:48

        Have you contacted your issuing bank to cancel the dispute?

  • AndyC1 on 28/03/2023 - 20:07

    Call SL and ask them.

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