Oppo Australia - Failure to Deliver Promotional Redemption

WallybR on 28/03/2023 - 14:37
Last edited 29/03/2023 - 15:27 by 1 other user

A warning to everyone about Oppo.

My experience with Oppo had been great. I owned an Oppo A52 which honestly blew my mind for the $150 I paid during a JB-Hi-Fi 50% off sale.

I then upgraded to a refurbished Find X2 Pro during a decent deal and picked it up for $420. Things were going well. I then upgraded at some point later to a Find X5 Pro via the following deal: https://www.ozbargain.com.au/node/740013

All was well and although Oppo ran out of stock of the Oppo Pad Air, changed the redemption to be a $500 Oppo store gift card. I went through the redemption process and completed it in the middle of December 2022. To this day, I have not received my gift card and my order has never even been shipped according to my Oppo order.

In the months proceeding my order, I tried on several attempts to contact someone to discuss the matter. This was done, utilizing the 'Premium Hotline' which is a hotline set up especially for the owners of the X series of Oppo phones. The number was disconnected every time I tried to call and normal customer service didn't work.

I totally forgot about the whole thing and just remembered recently, so went back and called the premium hotline. It was a 30 minute wait and I was told I would've been emailed my gift card and to check my spam. I said, spam is deleted after 30 days and I was specifically told in communications from Oppo during the redemption period that I would be mailed my gift card. The issue has now been escalated and I'm awaiting a response.

I thought how tragic this experience has been. To top it off, the gift card expires in June 31st and I don't even have it yet. They haven't received any more stock of the pad air and many other products are no longer available or out of stock. It's basically a useless gift card.

I then investigated this 'Premium Hotline'. It took 8 minutes to get through to customer service using the standard line and 30 minutes using the premium line. I spoke to the team and they confirmed, there is no way for them to confirm if the user has a premium line eligible device until they're connected and at that point they just help the person regardless. I find this to be such a deceiving tactic in marketing from Oppo in that this Premium Hotline is utter garbage, bordering on false advertisement and this gift card fiasco and follow-up customer service is a joke. We'll see if I even get it.

I'd love to know if anyone else received their gift card or oppo pad from the same promotion?

I think this will be the end of my time with Oppo. Haven't had any issues with the devices, but the way their customer service is set up locally is crap.

Mobile Oppo

Related Stores

oppomobile.com.au
oppomobile.com.au

Comments

  • GG57 on 28/03/2023 - 14:40
    +5

    …gift card expires in June 31st…

    Mmm, interesting.

    • brendanm on 28/03/2023 - 14:56
      +2

      Technically it never expires.

  • spackbace on 28/03/2023 - 14:42

    Someone got store credit on December 13

    When exactly did you put your claim in?

    To be fair, digital redemption is pretty common so you'd certainly be looking out for that in spam folders, especially $500 value

  • brendanm on 28/03/2023 - 14:56
    +4

    I thought how tragic this experience has been.

    Someone took drama class in high school.

    • pharkurnell on 28/03/2023 - 17:07
      -1

      GOLD!

      • holdenmg on 28/03/2023 - 17:30

        I could hear the tiny violin…

        • pharkurnell on 28/03/2023 - 17:31
          +1

          but the string broke, and chem warehouse couldnt replace it in time.

    • WallybR on 28/03/2023 - 19:07

      haha, it's not true, but I was pretty frustrated when typing this out

  • Klonoah on 28/03/2023 - 15:02
    +2

    I don't think they sent out gift cards, I never got one. I did receive a unique discount code worth $500 via email.

    Sorry about the headache you've been going through with this, I'm pretty peeved about the deal too, air pad being out of stock is ridiculous. I'm guessing it's either discontinued, or will magically come back in stock after our vouchers expire LOL. and I've still yet to find anything else worth spending my voucher on …

    • WallybR on 28/03/2023 - 19:08
      +1

      This must be what the issue was and it must've gone to my spam and then been deleted. It was a poorly communicated promotional change. I mean, it makes sense that it would be digitally sent in 2022/23 but when they say it will be shipped, I just took their word for it.

      It is a bit like that with the Oppo Pad. One would expect it was back in stock by now. The next best thing is the wireless oppo air pods

  • randomusername2017 on 28/03/2023 - 15:43

    Interesting twist on the usual GC problems theme…

  • mskeggs on 28/03/2023 - 16:34
    +5

    I had to do a quick check you weren’t trying to strap the Oppo onto your RAV4 roof racks from the drama in this post.

    Seems like you got the run around, maybe missed the email, then compounded by forgetting to follow up, and you may or may not be sorted out in the near future.

    Considering you have liked the phones, I probably would have waited to see if it is resolved before launching an OzBargain vendetta.

  • pharkurnell on 28/03/2023 - 17:09

    but the way their customer service is set up locally is crap

    yea cause samsung, nokia, and apple are premium in the world of customer service.

  • MeesusEff on 28/03/2023 - 17:39

    Wow I remember that deal and was considering getting it for the pad, luckily I decided to save some money.

  • Dack Smith on 28/03/2023 - 18:46

    You shouldn’t complain about our benevolent overlords.

    Oppo has every right, you have none.

    You expected unreasonably for a promotion in name only

  • Sinnerator on 29/03/2023 - 07:58

    Yes your Honor, for the record;
    Oppo is complete and utter sh!t

  • WallybR on 29/03/2023 - 15:24
    +1

    I received an update for those interested, which included a code for a voucher. There was no mention of an expiry date so I questioned customer service and was given the following:

    "Regarding your enquiry, there is no specific date; nonetheless, you must use the voucher code as soon as possible."

    How hilarious, technically a lifetime voucher then, but an interesting amount of pressure to use the code lol

    • Klonoah on 01/04/2023 - 08:30

      Wow, that is interesting. I wonder if it applies to those of us who got our vouchers earlier as well. In my email it states "valid until June 30th 2023" but who knows if it really expires after that. I'm not sure I'm game enough to risk it though.

  • Dg304399 on 06/07/2023 - 12:06
    +1

    FWIW, I have lodged a complaint with Fair Trading as they have been sold out of all products except phones, chargers etc which I received with this deal & couldn't redeem voucher by 30th June.

    • WallybR on 20/02/2024 - 17:07

      Any luck? I am about to raise a complaint to ACCC and consumer affairs

  • r3b00t on 28/07/2023 - 02:29

    New Oppo tablet has finally arrived. I've been waiting a long time for that day, I go to the shop, add to the cart and pull my 500$ voucher to pay. Then I realise it doesn't work. It was to be used before July…
    They added the new tablet to the store only now.
    Even though it's been available much before in other country. Oppo has been disgusting with this x5 pro promo!

  • kwv42 on 03/03/2024 - 22:29

    I basically have similar issue, I emailed Oppo regarding another issue and after a number of months I still haven't received any response from Oppo.

    • WallybR on 04/03/2024 - 00:10

      Yep, there after sales support is non existent. They have global outsourced customer service, but getting anything sure regionally is a nightmare. Complain to ACCC and lodge complaints to consumer affairs

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